Best practices in bank integrations all things appraisal tips tricks august 6 2014
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Best Practices in Bank Integrations – All Things Appraisal: Tips & Tricks August 6, 2014 PowerPoint PPT Presentation


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Best Practices in Bank Integrations – All Things Appraisal: Tips & Tricks August 6, 2014. What you are about to experience are the views of these three individuals…. Deloris L. Kraft-Longoria, MAI Chief Appraiser, Frost Bank (San Antonio, TX )

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Best Practices in Bank Integrations – All Things Appraisal: Tips & Tricks August 6, 2014

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Best practices in bank integrations all things appraisal tips tricks august 6 2014

Best Practices in Bank Integrations – All Things Appraisal: Tips & TricksAugust 6, 2014


What you are about to experience are the views of these three individuals

What you are about to experience are the views of these three individuals…


Best practices in bank integrations all things appraisal tips tricks august 6 2014

  • Deloris L. Kraft-Longoria, MAI Chief Appraiser, Frost Bank (San Antonio, TX)

  • Eric K. Schwartz, MAI, SRA SVP, Chief Appraiser, Amegy Bank (Houston, TX)

  • Justin D. Slack, MAI, SRA, AI-GRS, AI-RRSVP,Commercial Appraisal Mgr, HomeStreet Bank (Seattle, WA)


Best practices in bank integrations all things appraisal tips tricks august 6 2014

Where do you Start?

Does size matter?

Policy(s) & Procedures

Personnel & Cultures

Vendor Lists

Systems


Where do you start

Where do you start?


Ready set wait for it go

Ready…..Set…..wait for it….Go!

Approved Appraiser List(s) Mgmt

Other 3rd-Party Vendor Mgmt

AMCs

Environmental Consultants

Building Inspectors/ Engineers

PP/ Equipment Appraisers

  • Appraisal Departments

  • Credit Administration

  • Business Units


Does size matter

DoesSizeMatter?


Pit falls

Pit Falls


Pit falls1

Pit Falls…

  • Not being included in Due Diligence team

  • Not being a part of merger team and/or included in meetings prior to merger

  • Lack of list of appraisal assignments in the works

    • Who is the Client after LD-1?

    • Who is the Intended User after LD-1?

  • Appraisal Coordinator or Personnel left after merger

  • Acquired Bank had no Appraisal Division or Collateral Management System (CMS)

  • Lack of written policies to train acquired bank personnel

    • To use CMS system

    • When & how to order an Appraisal


More pit falls

…& More Pit Falls

  • Incorporating Ordered Appraisal Assignments into CMS

    • Setting up files, gathering all data

  • Payment of AMC/Appraiser of Appraisal Assignments in the works

    • Dual payment

  • Lack of market knowledge in new footprint

  • Lack of sufficient personnel to handle the “new normal” (workload)

  • Specialized Property Types

    • Mining operation

    • Agricultural properties

    • C-Stores

    • Country Clubs


Policies procedures

Policies & Procedures

  • Who gets to stay?

    • Combined?

    • Are you really the devil?

  • Who is your regulator now?

    • Different wrinkles

    • Different cycles

    • Different expectations


Personnel cultures

Personnel & Cultures…


Personnel cultures1

…Personnel & Cultures

Bank A

Bank B

Appraisal Dept. Administrator(non-certified Manager)

Review Appraisers (3)

Environmental Consultant

Evaluator

  • Chief Appraiser (Certified Appraiser)

  • Review Appraisers (2)

  • Department Admin.


Vendor management

Vendor Management

  • Approved Appraiser Lists

    • Update and Add New Appraisers to Lists due to new terror ties or markets

  • 3rd-Party Reviewers

    • Continue to use or eliminate

  • Environmental Consultants

    • Incorporate additional environmental contractors to list


Vendor management1

Vendor Management

  • Building Inspectors/ Engineers

  • Order Management Systems

  • Appraisal Management Company(s)

    • Coordinate with AMC’s in regards to open assignments

      • Complete reviews, payment of the appraiser

  • Cloud Storage


Appraisal management systems

Appraisal Management Systems


Appraisal management systems1

Appraisal Management Systems

  • RIMS

  • YouConnect (Real Wired)

  • Oasis (Global DMS)

  • Lender Portal (EDR)

  • FNC’s system

    • Commercial, Residential and Environmental CMS system

  • Others


Appraisal management systems2

Appraisal Management Systems

  • Platform Integrations

    • Pre/Post – Identify challenges

      • Key points to consider:

        • Administrative and support personnel needs assessment

        • Budgetary constraints

        • Integrating systems with differing cost allocations

        • Line reporting conflicts

        • Cultural conflicts!!!!!

    • Understand the weaknesses and strengths of each AMS

    • SWOT Analysis: Do you need to perform one?

    • Single or multi-platform process management

      • Different systems for commercial and residential?


Other issues

Other Issues

  • USPAP Issues

  • Who is the client and intended user if the acquired entity no longer exists?

  • Are there additional expense burdens associated with:

    • AMC Audits

    • Manpower allocations

    • Duplication of review and support staffing

  • Retain performing vendors

  • Annually evaluate vendors (establish protocols if absent)

  • In-service training – may be necessary at both institutions

  • Establishing performance expectations

  • Valuing designations (cultural issue)


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