Conflict-Related Communication Skills. Tom Sebok & Jessica Kuchta -Miller UCB Ombuds Office January 2014. Agenda. Ombuds Office Function Focus on Skills: Understanding others’ concerns Raising your concerns Suggestions/Tips. About the Ombuds Office.
Tom Sebok & Jessica Kuchta-Miller
UCB Ombuds Office
Ombuds Office Function
Focus on Skills:
The Ombuds Office follows the Code of Ethics and Standards of Practice of the International Ombudsman Association.
The key elements are: