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Presentation by Fred Sainz San Diego Convention Center

MANAGING COMMUNITY EXPECTATIONS AND INTERACTIONS. Friday, July 22, 2005. Presentation by Fred Sainz San Diego Convention Center. Public Affairs. Investor Relations Media Relations Government Relations Research Community Relations Issues Management. Question:.

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Presentation by Fred Sainz San Diego Convention Center

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  1. MANAGING COMMUNITY EXPECTATIONS AND INTERACTIONS Friday, July 22, 2005 Presentation by Fred Sainz San Diego Convention Center

  2. Public Affairs • Investor Relations • Media Relations • Government Relations • Research • Community Relations • Issues Management

  3. Question: How should centres interact with their communities and report performance to owners and stakeholders?

  4. San Diego Principles • Work in a highly collaborative manner with stakeholder and interests groups alike; venture away from familiar stakeholders and form relationships with groups that on the surface may not appear to be stakeholders

  5. San Diego Principles • Be transparent in communicating both good and bad news; and • Develop very clear goals and expectations. And then, report those goals in a clear and straightforward fashion.

  6. Key Stakeholders: • The Mayor, City Council members and key city bureaucrats, who technically own the facility, and provide us with yearly funding; • Key city interest groups - some affiliated with the tourism industry, some not; • The general public; and • The media

  7. City Elected Officials SUBSIDY INVESTMENT

  8. City Elected Officials

  9. City Elected Officials

  10. General Interest Groups Strong political institutions have broad bases of support.

  11. General Interest Groups

  12. General Interest Groups

  13. General Interest Groups

  14. Media

  15. In the end… • Investment Increase from City to Convention Center • Sales and Marketing Responsibilities • Good Will and Support

  16. MANAGING COMMUNITY EXPECTATIONS AND INTERACTIONS Friday, July 22, 2005 Presentation by Fred Sainz San Diego Convention Center

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