STS Telecom, Training Department

1. STS Telecom, Training Department COM Schedule

2. General ComSchedule Information • The ComSchedule can be found in the VPX “User Portal” • You can find this feature in the middle column under the “Reach Me” panel • This function is only available to a “Premium Seat” • ComSchedule can be used to schedule different inbound call forwarding sequences based on either the “day of the week” or “blocks of time” during a specific day • ComSchedule can be used to manage your Auto Attendant or your after hours answering service

3. STS Telecom, Training Department Forwarding Options Review

4. In the next few slides, we will take a moment to review the process for setting up a forwarding sequence

5. Ring Desk Phone • Rings desk phone then goes to voice mail • OR – • Rings desk phone then goes to designated number of your choice

6. All Calls To: • Sends all calls to voice mail • OR – • Sends all calls to a designated number of your choice

7. Forwarding Sequence Find Me - Follow Me

8. Forwarding Sequence (continued) 1 2 3 1. Enter a forwarding sequence name (This example is titled “Test”) 2. Choose sequence of phone numbers you want the call to follow or click the “Ring Simultaneous” button if you wish all the numbers to ring at once (You can begin the sequence using any phone number you decide) 3. Click “Save” * Ultimate end destination will be your office V/M if no answer ** If desk phone is not part of your call sequence, this phone will not ring

9. Let's Get Started

10. User Portal 1 • To set up ComSchedule: • Click the grey bar “ComSchedule” • 2. Click the “Add” Button 1 2 2

11. User Portal • Select the Day(s) you wish the scheduler to run • Select the Start & End time • Select the Treatment you wish to enable 1 2 3

12. Select the Day(s) to be Enabled Click on the box next to the day(s) you wish to enable ComSchedule Check “ALL” to enable all 7 days of the week (Sunday thru Saturday)

13. Select Start / End Time Select a Start and End time (using the drop down arrow) In order to complete a 24 hour cycle, it must be set up in 2 stages (for example: 12 AM to 12 PM then 12 PM to 12 AM) Note: Do Not Forget to Indicate AM or PM

14. Select Call Treatment Select an Applicable Call Treatment

15. Ring Desk Phone Rings at desk phone – If no answer, rings to predefined number or goes to Voice Mail

16. All Calls To: All calls can be set to go directly to your Voice Mail Box -- OR -- All call can be sent to a designated number of your choice (Cell number / Home number) NOTE: The desk phone will not ring

17. Forwarding Sequence There are 3 predetermined sequences included, with a maximum of 10 forwarding sequences in total All calls can be sent to a predesigned forwarding sequence Note: Must have sequence saved previously in “Forwarding Sequence” section

18. Completing ComSchedule Click “OK” to continue Be sure to click the appropriate call treatment button prior to continuing

19. Completing ComSchedule Click “Save” button to save schedule

20. Completing ComSchedule To activate ComSchedule – Click on the radio button (it will display a highlighted circle) Predetermined forwarding sequence titled “Test”

21. 24 Hour Completed ComSchedule * 2 3 1 This example displays a cycle that covers a 24 hour period. It automatically sends the calls to an “Answering Service” at night but allows the office to live answer the calls during regular business hours *All other times not defined (i.e. grey boxes) will automatically be set to your default settings

22. Let’s Review • 1. We reviewed the “Reach Me” Panel • i. Ring Desk Phone • ii. All Calls To: • iii. Forwarding Sequence • 2. How to access the ComSchedule • 3. Setting up the Day(s) & Times to enable the ComSchedule • 4. Setting up the Call Treatment • 5. Saving & Activating ComSchedule • 6. An Example of a 24 hour period completed schedule

23. For any questions or additional help, Please contact our Customer Service Specialists at 1-800-610-7600