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PACT P eople , P laces en ACT ivities May 20, 2008 Pieter le Roux, Anca Hartjes-Gosselink

PACT P eople , P laces en ACT ivities May 20, 2008 Pieter le Roux, Anca Hartjes-Gosselink. Center for People and Buildings.

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PACT P eople , P laces en ACT ivities May 20, 2008 Pieter le Roux, Anca Hartjes-Gosselink

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  1. PACT People, Places en ACTivities May 20, 2008 Pieter le Roux, Anca Hartjes-Gosselink

  2. Center for People and Buildings • The CfPB focuses on the making and sharing of knowledge regarding the interrelationship between people, work, and workplaces through the use and development of theory, empirical data, and tools with objective of formulating optimal solutions in terms of products (workplaces) and processes (decision-making) on the basis of evidence-based reasoning (EBR).

  3. Questions from organizations • Basic assumptions about work processes as input for decision-making relating to accommodation needs and requirements.

  4. Development PACT • PACT is developed by research for: • Insurance company: personal work styles and translation to workplace demands • Dutch Tax Offices: developing basic functional profiles based on activities to help the translation to workplace demands. • Department of Social Welfare and Employment Rotterdam: workplace requirements for the new Center for Work and Income

  5. Personal work performance behavior Tasks: • Activities • Place • Time • Frequency Work style: • habits • Social environment • Functionality • Personal characteristics Profile = combination of • tasks • work style • work environment Work environment: • Physic (place, space) • Organizational (use) • Wishes

  6. Work processes and work places • Work environment • Quantity • Number of workplaces • Quantified space • Quality • Organizational fit • Technical • Aesthetic • Costs • Organisation • Tasks - Employees • Activities • Processes • Mission statements • Culture • satisfaction employees • Activity patterns • Functional profiles

  7. Research in brief • Activities • Time spent on various activities • Place of work • Workplace occupancy • Functional profiles • A • B • C • D • Etc. • Choice of workplace • Different workplaces based on functional profile and workplace occupancy

  8. What is PACT? • A model for evidence based reasoning and decision making: • Calculating the number and types of workplaces required based on functional profiles • Making the consequences of choices regarding the accommodation policy more explicit (scenarios) • Showing physical and organizational decisions to make when developing a workplace environment concept

  9. When to use PACT? • Current applications: • Making choices in workplace environment concepts • Calculating number and types of workplaces, eventually in m2 • Formulation of a functional program for architects • Future applications: • Choice of buildings • Insight into costs (relating to PARAP) • Tender procedures for complex projects like PPP

  10. Target groups PACT • Project teams • Decision making management • Facility management

  11. PACT requirements • Insight into (future) work processes and reciprocal relationships • Insight into (future) accommodation policy • Objectives for (new) accommodation concepts

  12. Variable input Number of employees, fte, clients Allocation/flexibility of workplaces Allocation of meeting rooms Functional zoning Input required for the use of Pact

  13. Input Pact • Fixed (per casus) • Categorization of activity profiles for employees and customers • Types of workplaces and m2 per workplace • Matching workplaces and activities

  14. Activities • Activities outside the office: • at home • other locations of the organization • at clients • Meetings with clients or third parties • Internal meetings (according to number of participants) • Desk work (interaction, silence, general) • Telephone • Archiving

  15. Profiles

  16. Functional and activity profiles • Categorizing people into profiles (organization specific) Organisatie 1 1 Activity profiles medewerkers i.p.v. fte? groeifactor Differentiated growth factor To accommodate Number of employees Desk work (general) Desk work (ambulant) Number of fte Ambulant Meeting Support Functions plv. teamleider 47,26 48 1 48 100% lid cmt m2 47,61 49 1 49 100% behandelfunct.C 283,27 314 1 314 100% behandelfunct. I 84,05 91 1 91 100% behandelfunct. F 171,5 176 1 176 100% mdw. Douane F 0 0 1 0 100% overig 884 940 1 940 100% mdw. Ondersteuning 68,53 79 1 79 100% mdw. Administratie B 101,53 124 1 124 100% mdw. Administratie C 86,98 101 1 101 100% mdw.Douane B 0 0 1 0 100% mdw. Douane C 0 0 1 0 100% mdw. Douane E 0 0 1 0 100% mdw. Opsporing 24,69 25 1 25 100% stafmedewerker 185,46 191 1 191 100% behandelfunct. E 221,43 234 1 234 100% Totaal 2206,31 2372 97 1521 304 0 450

  17. Relating profiles to activities (organization specific) Activity profiles ondersteunend bureauwerk bureauwerk algemeen ambulant ambulant overleg Activities lezen> 1uur lezen 7% 6% 8% 6% 5% bureauwerk bur vertrouwelijk 19% 10% 17% 9% 13% eau bureauwerk algemeen 2% 9% 17% 12% 16% wer bureauwerk k samenwerking 2% 12% 20% 35% 14% telefoneren 3% 3% 14% 5% 3% 33% 40% 76% 67% 51% totaal bureauwerk archiveren en verzorgen van documenten 14% 4% 3% 4% 5% ove 1,2 personen 5% 2% 1% 2% 2% r- 3-4 personen 5% 2% 1% 1% 2% leg 5-8 personen 6% 2% 2% 2% 2% gen > 8 personen 6% 5% 12% 9% 8% ontvangen ove belastingplichtigen 1% 2% 1% 2% rig afw activiteiten buiten ezi kantoor 30% 43% 4% 15% 28% g

  18. Flexible use of workplaces

  19. Zoning

  20. loungeplek Characteristics of activities: Desk work Desk work with interaction Meetings (reading, telephone) Characteristics of place Visibility Visual privacy Auditory privacy Numbers of persons teamplek

  21. Toedeling activiteiten aan ruimten (standaard, vaste tabel) verdeelfactoren kleine overleg- stilte-werkplek aanland-plek/- grote overleg- open overleg- open overleg- ont-moetings- spreekkamer lounge werk- team-ruimte 1 persoons- open werk- telefooncel brainstorm- plek-groot plek-klein halfopen werkplek werkplek telefoon) (zonder 2 pers.- staplek ruimte ruimte ruimte ruimte ruimte ruimte ruimte 1 0,5 activiteit 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1 2 3 lezen> 1uur 1 1 2 2 2 2 2 2 2 2 2 2 2 3 3 3 2 11 3 bureauwerk bur vertrouwelijk 1 1 1 3 3 3 3 3 3 3 3 3 3 3 3 3 3 13 eau bureauwerk algemeen 1 1 1 1 1 1 1 2 2 3 2 2 2 3 3 3 7 5 4 wer bureauwerk k samenwerking 2 3 2 1 1 1 1 2 2 3 2 2 2 3 3 3 4 7 5 telefoneren 1 1 2 2 2 1 2 3 3 3 3 3 3 3 1 3 4 4 8 archiveren en verzorgen documenten 3 3 3 3 3 1 3 3 3 3 3 3 3 3 3 3 1 15 ove 1,2 personen 2 3 2 2 2 2 2 1 2 2 1 2 1 1 3 3 4 9 3 r- 3-4 personen 3 3 3 2 2 2 2 1 2 2 3 2 2 3 3 3 1 8 7 leg 5-8 personen 3 3 3 3 3 3 3 3 1 1 3 1 3 3 3 3 3 13 gen > 8 personen 3 3 3 3 3 3 3 3 1 1 3 3 3 3 3 3 2 14 ontvangen ove belastingplichtigen 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 1 1 15 rig geschikt voor … personen 1 1 2 3 3 1 4 3 6 8 2 4 2 1 1 1 Allocating activities to workplaces

  22. Outcomes

  23. Scenario’s

  24. Required m2

  25. Growth scenario

  26. Effect of occupancy

  27. Effect of flexibility

  28. Questions

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