Tenancy dispute resolution l.jpg
This presentation is the property of its rightful owner.
Sponsored Links
1 / 10

Tenancy dispute resolution PowerPoint PPT Presentation


  • 54 Views
  • Uploaded on
  • Presentation posted in: General

Tenancy dispute resolution. Minimising and resolving tenancy disputes in New South Wales Presented by: Andrew Gavrielatos Assistant Commissioner Customer & Property Services. Information – free and accessible. ONLINE. PRINT The Renting Guide Mandatory fact sheet

Download Presentation

Tenancy dispute resolution

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Tenancy dispute resolution l.jpg

Tenancy dispute resolution

Minimising and resolving tenancy disputes

in New South Wales

Presented by: Andrew Gavrielatos

Assistant Commissioner

Customer & Property Services


Information free and accessible l.jpg

Information – free and accessible

ONLINE

PRINT

  • The Renting Guide

    • Mandatory fact sheet

    • 400,000 printed in 2009/10

  • The Tenancy Handbook

    • Comprehensive booklet

    • Reference manual for agents, landlords and tenancy advisors


Education informing the community l.jpg

Education - informing the community


Education specialised programs l.jpg

Education - specialised programs

  • Think Smart

    • Increasing awareness amongst culturally and linguistically diverse communities

    • Developing partnerships with community organisations and multilingual media

  • Aboriginal Tenancy Program

    • Tackling tenancy discrimination

    • Aboriginal Customer Service Officers specialise in tenancy

  • Fair Go

    • Building relationships with Indigenous community organisations


Handling customer enquiries l.jpg

Handling customer enquiries


Complaint handling mediation l.jpg

Complaint handling - mediation

  • 1,000 tenancy complaints per year

    • Fair Trading staff contact both parties

    • Attempt to mediate satisfactory outcome

  • 93% resolved by Fair Trading

    • Both parties understand rights & obligations

    • Outcome acceptable to both parties

  • 7% referred to the Consumer, Trader and Tenancy Tribunal


Tenants advocacy l.jpg

Tenants advocacy

  • Funding for tenancy information and advocacy

    • $8.86 million each year

    • 26 funded services

    • 4 specialist Aboriginal services

  • Last year, TAAP provided assistance for

    • 35,000 clients

    • Advocacy for 6,000 people

    • Provided referrals for 12,500 clients

    • Represented 5,300 people at CTTT hearings


Consumer trader tenancy tribunal l.jpg

70 venues across the state

74% of total applications lodged at CTTT are relate to Tenancy

30,000 tenancy applications in 2009/10

39% lodged online

79% finalised at, or prior to, first hearing

73% finalised within 35 days

Consumer, Trader & Tenancy Tribunal


The future of tenancy in nsw l.jpg

The future of tenancy in NSW

  • Residential Tenancies Act 2010

    • New legislation coming soon

    • Fairness, clarity and relevance

    • Aims to reduce disputes

  • Keeping people informed

    • Free email update service

    • Seminars, videos, web pages


  • Login