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Tenancy dispute resolution. Minimising and resolving tenancy disputes in New South Wales Presented by: Andrew Gavrielatos Assistant Commissioner Customer & Property Services. Information – free and accessible. ONLINE. PRINT The Renting Guide Mandatory fact sheet

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tenancy dispute resolution

Tenancy dispute resolution

Minimising and resolving tenancy disputes

in New South Wales

Presented by: Andrew Gavrielatos

Assistant Commissioner

Customer & Property Services

information free and accessible
Information – free and accessible

ONLINE

PRINT

  • The Renting Guide
    • Mandatory fact sheet
    • 400,000 printed in 2009/10
  • The Tenancy Handbook
    • Comprehensive booklet
    • Reference manual for agents, landlords and tenancy advisors
education specialised programs
Education - specialised programs
  • Think Smart
    • Increasing awareness amongst culturally and linguistically diverse communities
    • Developing partnerships with community organisations and multilingual media
  • Aboriginal Tenancy Program
    • Tackling tenancy discrimination
    • Aboriginal Customer Service Officers specialise in tenancy
  • Fair Go
    • Building relationships with Indigenous community organisations
complaint handling mediation
Complaint handling - mediation
  • 1,000 tenancy complaints per year
    • Fair Trading staff contact both parties
    • Attempt to mediate satisfactory outcome
  • 93% resolved by Fair Trading
    • Both parties understand rights & obligations
    • Outcome acceptable to both parties
  • 7% referred to the Consumer, Trader and Tenancy Tribunal
tenants advocacy
Tenants advocacy
  • Funding for tenancy information and advocacy
    • $8.86 million each year
    • 26 funded services
    • 4 specialist Aboriginal services
  • Last year, TAAP provided assistance for
    • 35,000 clients
    • Advocacy for 6,000 people
    • Provided referrals for 12,500 clients
    • Represented 5,300 people at CTTT hearings
consumer trader tenancy tribunal
70 venues across the state

74% of total applications lodged at CTTT are relate to Tenancy

30,000 tenancy applications in 2009/10

39% lodged online

79% finalised at, or prior to, first hearing

73% finalised within 35 days

Consumer, Trader & Tenancy Tribunal
the future of tenancy in nsw
The future of tenancy in NSW
  • Residential Tenancies Act 2010
    • New legislation coming soon
    • Fairness, clarity and relevance
    • Aims to reduce disputes
  • Keeping people informed
    • Free email update service
    • Seminars, videos, web pages
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