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المنطلقات الأساسية لمشروع تطبيق الجودة الشاملة في الإدارة العامة لدوريات الأمن الرؤية PowerPoint PPT Presentation


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إدارة الجودة الشاملة كمنهجية لتحسين الأداء في القطاع الحكومي : دراسة تطبيقية في الإدارة العامة لدوريات الأمن في المملكة العربية السعودية د. محمد أحمد عيشوني (1) المقدم نايف ضيف الله الروقي (2) الملازم أول خالد شديد المطيري (3)

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المنطلقات الأساسية لمشروع تطبيق الجودة الشاملة في الإدارة العامة لدوريات الأمن الرؤية

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. (1) (2) (3)

(1) (([email protected]

(2) (([email protected]

(3)


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.


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JUAN JOSE TARI (2006), Improving Service Quality in a Spanish Police Service, Total Quality Management, Vol. 17, No. 3, 409424.

Elefalk, K. (2001) The balanced scorecard of the Swedish police service: 7000 officers in total quality management project, Total Quality Management, 12(78), pp. 958966.

Galloway, R.A. (1994) Quality management in police services, The TQM Magazine, Vol. 6 (6), pp. 48.

:


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(TQM)

  • ( ) (Customer satisfaction) :

  • (Customer Focus)

  • (Continuous Process Improvement)

  • (People involvement and employee empowerment)

(2000)


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  • :

  • ( ...)

  • .


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: ( )

: ( )

( The 7 Basic Quality Tools)


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= 2,5 = 5


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100 %

  • ( )

  • ( )

  • .

  • (Flow charts) .

  • Leadership commitment

  • (Survey)

35 %


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: () ( ) (Quality improvement team) () () .

.


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