Sap crm online training
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"www.magnifictraining.com-""SAP CRM Online Training""contact us:[email protected] or 919052666559,9052666558 By Real Time Experts from Hyderabad, Bangalore,India,USA,Canada,UK, Australia,South Africa."

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Sap crm online training

Sap crm online training

Online | classroom| Corporate

Training | certifications | placements| support

Magnific training

India +91-9052666559

USA : +1-678-693-3475

[email protected]

www.magnifictraining.com


Sap crm online training1

Sap crm online training

Course Content for SAP CRM Online Training and Class room Training:-

  • Solution Overview(Introduction)

  • Getting to know mySAP CRM

  • mySAP CRM - The complete solution

  • CRM architecture & Component integration

  • Key capabilities of mySAP CRM

  • Channels of interaction

  • Careers @ mySAP CRM 2007


Sap crm online training2

Sap crm online training

Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0):-

  • Overview of CRM Server Technology

  • Account Management (Business Partner master)

  • Product master

  • Organization management

  • Territory management

  • Transactions processing

  • Items Categories

  • Activity management

  • Partner processing


Sap crm online training3

Sap crm online training

CRM 7.0 Web UI Configuration:-

  • Interface Overview

  • IC Business Role

  • Navigation bar Profile

  • Logical Links

  • Layout Profile

  • Technical Profile

  • Component Workbench


Sap crm online training4

Sap crm online training

Marketing:-

  • Introduction

  • Marketing planning & Campaign management

  • Marketing Calendar

  • Marketing Analytics

  • Segmentation of business partners

  • Segment builder tool

  • Personalized mail forms

  • External list management

  • Product Proposal

  • Lead Management


Sap crm online training5

Sap crm online training

Sales:-

  • The Sales cycle

  • Opportunity Management

  • Copying control

  • Process in Quotation and Order Management

  • Quotation Management

  • Order Management

  • Special Functions in Quotation and Order Management

  • Visit Planning

  • Contract Management

  • Status Management

  • Transactions processing

  • Partner processing


Sap crm online training6

Sap crm online training

Service:-

  • Overview of CRM Service

  • Installed Base Management and Individual Objects

  • Service Agreements and Service Contracts

  • Service Plans

  • Service Order Management

  • Product Service Letters

  • Complaints and Returns Management

  • Warranty

  • Case Management


Sap crm online training7

Sap crm online training

E-commerce (Internet Sales):-

  • Introduction

  • B2B and B2c scenarios

  • Product catalog

  • Product proposals

  • Top n products

  • Cross selling

  • Up selling

  • Down selling


Sap crm online trainng

Sap crm online trainng

Customer Interaction Center (Web Client):-

  • Interaction center overview

  • Framework and components

  • IC Web functions

  • Communication Architecture

  • Creating IC Business Role

  • Configuring profiles of IC Business Role

  • Account Identification Profile

  • Agent Inbox settings

  • Alert Modeling

  • Scripting

  • Category Modeler


Sap crm online training8

Sap crm online training

Mobile Sales:-

  • Introduction

  • Architecture and setup

  • Administration console

  • Client console

  • Mobile application studio

  • Mobile repository server

  • Middleware


Sap crm online training9

Sap crm online training

CRM Middleware Overview:-

  • Concepts of Middleware

  • Administration Console

  • Adapter Objects

  • Initial Load, Delta Load

  • BDocs and types of BDocs

  • BDoc Modeler

  • Data exchange between R/3 backend

  • Monitoring and Error handling


  • Login