1 / 12

sap crm online training in india

"www.magnifictraining.com-""SAP CRM Online Training""contact us:info@magnifictraining.com or 919052666559,9052666558 By Real Time Experts from Hyderabad, Bangalore,India,USA,Canada,UK, Australia,South Africa."

Download Presentation

sap crm online training in india

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Sap crm online training Online | classroom| Corporate Training | certifications | placements| support Magnific training India +91-9052666559 USA : +1-678-693-3475 Info@magnifictraining.com www.magnifictraining.com

  2. Sap crm online training Course Content for SAP CRM Online Training and Class room Training:- • Solution Overview(Introduction) • Getting to know mySAP CRM • mySAP CRM - The complete solution • CRM architecture & Component integration • Key capabilities of mySAP CRM • Channels of interaction • Careers @ mySAP CRM 2007

  3. Sap crm online training Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0):- • Overview of CRM Server Technology • Account Management (Business Partner master) • Product master • Organization management • Territory management • Transactions processing • Items Categories • Activity management • Partner processing

  4. Sap crm online training CRM 7.0 Web UI Configuration:- • Interface Overview • IC Business Role • Navigation bar Profile • Logical Links • Layout Profile • Technical Profile • Component Workbench

  5. Sap crm online training Marketing:- • Introduction • Marketing planning & Campaign management • Marketing Calendar • Marketing Analytics • Segmentation of business partners • Segment builder tool • Personalized mail forms • External list management • Product Proposal • Lead Management

  6. Sap crm online training Sales:- • The Sales cycle • Opportunity Management • Copying control • Process in Quotation and Order Management • Quotation Management • Order Management • Special Functions in Quotation and Order Management • Visit Planning • Contract Management • Status Management • Transactions processing • Partner processing

  7. Sap crm online training Service:- • Overview of CRM Service • Installed Base Management and Individual Objects • Service Agreements and Service Contracts • Service Plans • Service Order Management • Product Service Letters • Complaints and Returns Management • Warranty • Case Management

  8. Sap crm online training E-commerce (Internet Sales):- • Introduction • B2B and B2c scenarios • Product catalog • Product proposals • Top n products • Cross selling • Up selling • Down selling

  9. Sap crm online trainng Customer Interaction Center (Web Client):- • Interaction center overview • Framework and components • IC Web functions • Communication Architecture • Creating IC Business Role • Configuring profiles of IC Business Role • Account Identification Profile • Agent Inbox settings • Alert Modeling • Scripting • Category Modeler

  10. Sap crm online training Mobile Sales:- • Introduction • Architecture and setup • Administration console • Client console • Mobile application studio • Mobile repository server • Middleware

  11. Sap crm online training CRM Middleware Overview:- • Concepts of Middleware • Administration Console • Adapter Objects • Initial Load, Delta Load • BDocs and types of BDocs • BDoc Modeler • Data exchange between R/3 backend • Monitoring and Error handling

More Related