About Face Threat: An Analysis of Negative Behaviors in Computer-mediated Communication.
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Marie L. Radford, Ph.D., Associate Professor, Rutgers University ([email protected])Jocelyn A. DeAngelis, Ph.D., Adjunct Professor, Rutgers University ([email protected])Gary P. Radford, Ph.D., Professor, Fairleigh Dickinson University([email protected])Lynn SilipigniConnaway, Ph.D., Senior Research Scientist, OCLC
New York State Communication Association
October 21-23, 2011
“On Face-Work: An analysis of Ritual Elements in Social Interaction”(1967)
“Much of the activity occurring during an encounter can be understood as an effort on everyone’s part to get through the occasion and all the unanticipated and unintentional events that can cast participants in an undesirable light, without disrupting the relationships of the participants”
(Goffman, 1967, p. 41)
This is one of the outcomes from the project
Seeking Synchronicity: Evaluating Virtual Reference Services from User, Non-User, & Librarian Perspectives
Funded by IMLS, Rutgers University, & OCLC Online Computer Library Center, Inc.