1 / 20

Managing safety in different cultures

Managing safety in different cultures. Bruno Auger Rail Director, Keolis. Context. 2. Keolis around the world. Present in 13 countries; heavy rail operations in 5. Development through both tenders and acquisition.

maeko
Download Presentation

Managing safety in different cultures

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Managing safety in different cultures Bruno Auger Rail Director, Keolis

  2. Context 2

  3. Keolis around the world • Present in 13 countries; heavy rail operations in 5. • Development through both tenders and acquisition. • The challenge : Introducing overarching safety culture principles to safeguard against accidents.

  4. Some examples of issues to be resolved 4

  5. Example 1: Benchmarking: “Yes, but it’s different here…” • We have established some KPIs (for example on Signals Passed At Danger) • Initial reaction was to attempt to justify the differences and not to propose improvement action plans. • Maintaining the same KPIs gives you an opportunity to compare performance against the other franchises.

  6. Example 2: Accountability and the SMS • EBL versus SMS in Germany • EBL (Eisenbahnbetriebsleiter) is the Professional Head of Safety. • EBL is recognised by the EBA (Safety Authority) • EBL has professional qualification with direct accountability for safety. • Concept of individual responsibility versus organisational/collective responsibility – there is an general reluctance in being restrained by one ‘foreign’ policy when another gives direct accountability.

  7. Example 3: Mobile phones - OK or not OK? • Lessons learned from previous accidents • In the US, mobile phones are forbidden in the cab! • In Germany, Blackberries are issued for delay management. • Question: do we need to have a strict rule at group level?

  8. Understanding the context of different cultures • Sources : internal Keolis survey with Arthur d Little support (interviews, web-surveys) • US: FRA, Checklists, Human Factors • Australia: Risk Analysis, ALARP • Germany: EBL, competencies, training. • Sweden : Health & Safety, working with unions • France : Health and Safety Committee, rule compliance, GAME principle.

  9. Keolis principles 9

  10. Autonomy and empowerment • Incorporating the local security systems with the subsidiary when managing the interface with the infrastructure. • Acknowledging the local cultures. • Improves management practice by giving people more responsibility -  is a demonstration of trust.

  11. Understanding and being transparent on risk • One criterion for delegation is a good understanding of the risk. • The local administration is responsible for managing risks. • Importance of a risk-management culture : there are still some gaps to bridge between different cultural approaches. • In France for example, Safety Managers generally lay more focus around the understanding of the policy as opposed to risk management analysis . • Training opportunities to improve risk management analysis and communication.

  12. Management Control • Delegation brings progressively more management controls for work done both internally and externally. • Tracking and monitoring performance through KPIs • Audit program by Group HQ

  13. Supporting Autonomy • Selection of the Managers • Training • Involving the manager in a network • Communication and information

  14. The Keolis Approach 14

  15. Keolis Safety Organisation

  16. Group HQ contribution: Policy Management • Clearly demonstrate the priority of safety • Safety on the Board agenda • The annual action plan (and annual report) • A common language for safety • Some KPIs common to all networks… • Reporting • Facilitating benchmarking • Exchange of Best Practice • Risk as a priority (example : assessment of new behaviours like mobile phone usage) • Managing the Audit Programme • Incorporating local experts (external)

  17. The Group Safety Committee • A bi-annual event with all the Heads of Safety. • Sharing knowledge on risk management and best practice. • Creating trust within the network. • Managing the implementation of safety policies. • Following up on local action plans.

  18. Line Management • Leadership is key • Leading by example • Reporting • Action plans • Talking about safety during visits.

  19. Conclusion • Safety goals are never achieved • Always “work in progress”

  20. Thank you for your attention 20

More Related