Increase your conversion, enhance your customer care – Instantly!

1. Increase your Conversion Enhance your Customer Care Integrate with Social Media and Emails Increase your conversion, enhance your customer care – Instantly!

2. K2C Overview • Cloud-based Customer Engagement solutions • Focused on Online Sales & Customer Care market • Substantial and Growing market opportunity • Scalable multi-lingual platform operating in 14 countries & 12 industries • State-of-the-art software with full Social Media integration • Unique IPR developed/ owned by Klick2Contact EU

3. K K2C’s Suite of Live Help Services • Klick2Call-Back – Instant Call Back to mobile or landline particularly good for increasing online sales • Klick2Chat – Instant Chat online particularly good for customer care • K2C Social Agent – Full Multichannel Support with Social Media, email and smart ticketing integration • Klick2SMS – Instant Call Back to mobile via short code SMS particularly good for response from TV show or add • Klick2QR – Instant Call Back to mobile via Scanner QR code particularly good from print ads or posters • Klick2Collaborate – Full Collaboration where agent fills in forms for customer for sales or application

4. DID YOU KNOW? “Online customer service improves the chance of ecommerce by 40% -60%” Source: USA Today What does K2Cdo? • Claims the customer’s attention at the point of decision • Increases conversions of unique visitors into paying customers • Enhances customer care with instant responses • Provides personal, informed contact that customers want • Facilitates completion of sales that may otherwise have been abandoned - for example; following payment failure due to customer error. • Full analytics and stats available in real time • Works on websites, in emails, Facebook, banner and Google ads • Fully integrated with all Social Media

5. K2C Social Agent - Multichannel support Increase your conversion, enhance your customer care – Instantly!

6. Multichannel • K2C Smart Agent is a dynamic ticketing system allows a company to answer emails, chats, Facebook wall messages, Twitter, feedback, community and forum posts and voice calls from one integrated environment- No matter how many strands! • It works in company emails as a call to action too • It works via company’s Facebook or Social Media Landing page • On banners • On Google ads • Creates Social Media responses as tickets • Works with all Social Media

7. Social Media Integration - Facebook • K2C allows companies to Monitor, answer and archive all Facebook wall posts in one place. • To manage an unlimited number of profiles and wall pages.  • To archive their Facebook communication in tickets. • To categorize and search their Facebook posts and comments made by their customers • To impress their customers with lightning-speed customer service on social mediaas each posting becomes live ticket for company’s agents • Ticket responses are automatically posted to Facebook in real time.

8. Social Media Integration - Twitter • K2C Social Agent tracks brand mentions and keywords on Twitter • It answers tweets from one place • It monitors all tweets matching company filters and turn them into tickets • It lets company agents answer or retweet them directly from the help desk • It Backs up company Twitter communication as tickets. • It easily allows categorizing, adding of tags and searching of all tweets related to the company via Google style indexing

9. Smart Ticketing • K2C Social Agent plugs into inbound company e-mails and automatically creates live tickets • Customers need never worry about missing out on an e-mail from their customers again • Every e-mail sent by a customer is automatically made into a ticket that is assigned to the correct department, and then to the support agent. • It is possible to add multiple e-mail addresses, set routing and filtering rules to streamline your support process. • K2C offers e-mail support done right no resource consuming email trails

10. DID YOU KNOW? “Over 66% of all shopping carts are abandoned for service related issues” Source: Forrester Research Why Clients use K2C: • It increases their online conversions • It combines chat and call back in one offering • It reduces their customer’s website and basket abandonment • It integrates with their Social Media/Communities/forums and pulls all these strands together • It enhances their customer care • It converts customers who would leave the site without doing anything • It has no upfront set up fees • It utilizes their existing website traffic

11. Market Research • 60% of Consumers prefer live help (click to call and click to chat) over other online customer service options* • 93%of UK consumers ranked Live Help as ‘useful to extremely useful’ * • 51% of US consumers used live chat in 2012** • 34% used Call Back** • Call back and chat should be considered by companies as Live Help option to enhance customer experience/increase sales ** • * Forrester 2013 • * * Forrester 2012 *Forrester Research Inc 2009. **Forrester Research Inc 2012

12. A Growing List of Marquee Clients • Next has signed a 5 Year Term Deal with annual minimum spend levels of €96k per annum • Yodel ,who deliver for Amazon and Dixons, have taken 100 Chat licences and turned over all customer contact to us • Major partnerships with Serco and CAPITA to introduce us to top 10 customers like M & S, Debenhams and Freemans • Studio Moderna, 600m turnover CEE e-tailer, live in 12 countries and 5 brands including Dormeo and TopShop

13. C Marquee Customers in Trial or going to Trial Total of 230+ companies with €3m potential annual revenue in 2012

14. A Customers in Near Term discussions Total of 230+ companies with €3m potential annual revenue in 2012

15. Live Demo of K2C

16. Summary • Innovative Cloud based Live Help suite of services • Set up FREE and with no intrusion into IT environment • Full tools available with both Chat and Call back • Multi-lingual and cross industry effectiveness • Integrates with Social Media and inbound emails