Motivating Employees and Building Self-managed Teams CPS questions

1. Chapter 10 Motivating Employees and Building Self-managed Teams CPS questions

2. 1. Which of the following are rewards that come from someone else in recognition of good work?  Conditional Self-actualized Extrinsic Secondary Answer: CAnswer: C

3. 2. Bridget has just successfully negotiated a new long-term sales agreement with a major client. Which type of reward describes the personal satisfaction Bridget has about her efforts?  External Extrinsic Intrinsic Reciprocal Answer: CAnswer: C

4. 3. Which of these statements offer the best description of how scientific management viewed employees? Employees are like machines that must be programmed to perform in a certain way. Most employees are creative and intelligent individuals who should be given a great deal of freedom and flexibility in how they perform their jobs. Employees will only exert their maximum effort if they believe that their goals are attainable. Employees are individuals who do not respond in the same way to a particular management style. Answer: AAnswer: A

5. 4. Which of the following was the original goal of the Hawthorne studies? To determine the average IQ of production employees. To determine whether employees could work effectively in unsupervised teams. To determine the level of illumination that was associated with optimum productivity. To determine how to stimulate employees to be more creative. Answer: CAnswer: C

6. 5. In the Hawthorne studies, employees were involved in the planning of the experiments. This involvement caused employees to do which of the following? Set rather simple, easily attainable goals Become distracted and thus reduced productivity Believe that management respected their ideas, which motivated them Have high levels of productivity, but show disrespect for the managers in their test area Answer: CAnswer: C

7. 6. A higher order need ________, according to Maslow. a. always provides greater motivation than a lower order need b. never provides as much motivation as a lower order need c. becomes a source of motivation after lower order needs are satisfied d. contributes directly to the physical survival of the individual Answer: CAnswer: C

8. 7. Krystal Fowler had been very pleased with her part-time job at a local convenience store until a recent incident occurred. During Krystal's shift, the store was burglarized. Although no one was hurt, Krystal now feels uneasy and fearful during her late night shift. She is so nervous and worried that she is having a hard time concentrating on her work and is thinking about quitting. Management needs to be aware of which of Krystal's unmet needs? Esteem Self-actualization Physiological Safety Answer: DAnswer: D

9. 8. Sieder Corn Bakai is a refugee from Earconia who has none of the basic necessities Americans take for granted. He lives in an overcrowded tent in a refugee camp. He is often hungry because food is scarce in the camp, and is often thirsty because the main water supply is polluted. Sieder is most concerned about which of his needs? Physiological Safety Social Self-actualization Answer: AAnswer: A

10. 9. Which of the following factors did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate, according to Herzberg�s research? Retroactive Inferior Hygiene Negative Answer: CAnswer: C

11. 10. Safe working conditions and good pay _______, according to Herzberg�s research. are important motivators for most employees helped maintain worker satisfaction, but did little to increase motivation had no impact on worker morale were very important motivators for professional employees and managers, but were poor motivators for unskilled employees Answer: BAnswer: B

12. 11. _______ refers to the degree to which a job has a substantial impact on the lives or work of others in the organization. Task significance Task redundancy The multiplier effect Mutual interdependence Answer: AAnswer: A

13. 12. Every month Ben Freckle is assigned a different job at M&M Financial Consulting. Ben enjoys the variety and finds that switching jobs on a regular basis keeps the work from becoming boring. M&M is using a technique known as job:  branching. sharing. shopping. rotation. Answer: DAnswer: D

14. 13. Two very different sets of managerial attitudes about employees are _______, as described by Douglas McGregor.  the positive view and the negative view the macro perspective and the micro perspective Theory X and Theory Y individualism and collectivism Answer: CAnswer: C

15. 14. _______ is a characteristic of Type A management. Lifetime employment Slow evaluation and promotion Nonspecialized career path Individual decision-making Answer: DAnswer: D

16. 15. Which of the following is the purpose of management by objectives?  To enable top management to set goals for the entire organization. To simplify the jobs of middle management by providing them with predetermined goals and objectives. To help employees motivate themselves. To allow employees to set their own goals without consulting with management. Answer: CAnswer: C

17. 16. Which of the following is a central characteristic of management by objectives?  Goals are set by top management and followed without question by others within the organization. Employees are given complete freedom to set their own goals as long as they are consistent with broad guidelines established by top management. Goals are set through a process involving all members of the organization. It assumes that management must motivate employees, since employees are incapable of motivating themselves. Answer: CAnswer: C

18. 17. ______ is a question an employee is likely to ask before deciding to exert his or her maximum effort toward completing a task, according to Victor Vroom. Is the reward for completing the task worth the effort involved? Are other employees working on the same type of task? Is this task more difficult than my previous work? How often will I be expected to do this task? Answer: AAnswer: A

19. 18. ______ would be most closely tied to the idea that employee motivation requires that the rewards for completing a task are sufficient to justify the effort. Theory Z Theory X Equity theory Expectancy theory Answer: DAnswer: D

20. 19. Which of these was a major reason motivation was extremely high on Ford�s �Team Mustang�? The team moved everyone from various departments into cramped offices in an old warehouse The team members were nonunion employees who worked longer hours for less pay than the unionized employees at other facilities Team Mustang was a self-directed, cross-functional team and team members had freedom and flexibility to make decisions Team Mustang used scientific management techniques to find the most efficient method of doing each task, then taught all employees how to perform their jobs with the least amount of effort Answer: CAnswer: C

21. 20. Gen Yers, as a group, tend to be: older and more mature than Gen Xers. less interested in technology than Baby Boomers. inefficient, easily bored, and uncommitted. adaptable, tolerant, and tech savvy. Answer: DAnswer: D

22. 1. Answer: C LG: 1 Page: 260 2. Answer: C LG: 1 Page: 260 3. Answer: A LG: 1 Page: 262 4. Answer: C LG: 2 Page: 262 5. Answer: C LG: 2 Page: 263 6. Answer: C LG: 3 Page: 264 7. Answer: D LG: 3 Page: 263 8. Answer: A LG: 3 Page: 303 9. Answer: C LG: 4 Page: 265 - 266 10. Answer: B LG: 4 Page: 265 11. Answer: A LG: 5 Page: 268 12. Answer: D LG: 5 Page: 269 13. Answer: C LG: 6 Page: 269 - 270 14. Answer: D LG: 6 Page: 271 15. Answer: C LG: 7 Page: 273 16. Answer: C LG: 7 Page: 273 17. Answer: A LG: 8 Page: 274 18. Answer: D LG: 8 Page: 274 19. Answer: C LG: 9 Page: 277 20. Answer: D LG: 9 Page: 280