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BPM 11 Habits, IBM BPM Overview and Demonstration [email protected] Sr. Consulting BPM Solution Architect Open Group Master Certified SW IT Specialist http://IBMBPMDemos.com for more information and resources. 11 Habits for Highly Successful BPM Programs. “. BPM allows us to

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11 habits for highly successful bpm programs

BPM 11 Habits, IBM BPM Overview and [email protected] Consulting BPM Solution ArchitectOpen Group Master Certified SW IT Specialisthttp://IBMBPMDemos.comfor more information and resources


11 habits for highly successful bpm programs

11 Habits for Highly Successful BPM Programs


11 habits for highly successful bpm programs

BPM allows us to

focus on our most critical

business priorities first.

— Eric Keller, CIO, Sirva

Keynote Presentation, Driven Online 2009.


11 habits for highly successful bpm programs

Levels of BPM Success

What Habits will help an organization move up these levels?


11 habits for highly successful bpm programs

Successful Projects/ Delivery


11 habits for highly successful bpm programs

Habit #1Prove business value first

  • Don’t forget the focus should be on business value

  • Be willing to make trade-offs for the first release


11 habits for highly successful bpm programs

Weeks

11 to 12

Week

13

Week 1

Weeks 2-3

Weeks 4 to 10

Go Live

Mapping

Definition

Infrastructure Configuration

Infrastructure Deployment

Training/ Mentoring

Iterative Implementation Methodology

Development

Test


11 habits for highly successful bpm programs

Habit #2Make BPM about Productivity AND Visibility

  • Metrics, KPI’s and SLA’s should be part of the DEFINE Phase

  • Don’t scope OUT metrics

  • Remember visibility is critical to IMPROVEMENT


11 habits for highly successful bpm programs

Tracking

Metrics

Alerts

VISIBILITY

Cross-functional

Event-based

Intra-organization

Referred to as BAM

AUTOMATION/ORCHESTRATION

Functionally-centric

Workflow/People-intensive

Inter-organization

Workflow/Routing

Coaches/UI

Escalations/Notifications

How are our customers using BPM?


11 habits for highly successful bpm programs

Habit #3Never “One and Done”

  • Iterative Approach….. Continuous Process Improvement

  • Phases 2,3 or Versions 2,3 will always happen

  • Trade-offs (but don’t trade-off the metrics!)


11 habits for highly successful bpm programs

Range of

traditional

outcomes

BPM Accelerates Better Business Outcomes

Traditional build programs

Complex tooling

IT-centric development

Big-bang deployment

Program

initiation

Month 0

6

12

24

36

48

Month 60


11 habits for highly successful bpm programs

$

$

$

$

$

BPM Accelerates Better Business Outcomes

BPM build programs

Model-driven tooling

Integrated development

Iterative deployment

Targeted

outcome

Program

initiation

Plus: Faster cash returns

Month 0

6

12

24

36

48

Month 60


11 habits for highly successful bpm programs

Habit #4Don’t Skip Process Analysis

  • Requirements documents are not process analysis

  • Don’t over-do the initial requirements (Define) phase

  • Include Process Analysis skills on your team early


11 habits for highly successful bpm programs

Habit #5Take the Time to Deliver Value

  • A project longer than 90 days is not a failure

  • Self-sufficiency can extend project time-lines

  • Timelines can be dependent upon the sophistication of the process


11 habits for highly successful bpm programs

Growing BPM Team Competency

Successful Projects/ Delivery


11 habits for highly successful bpm programs

Habit #6Build a complete team

  • Java (.NET) developers aren’t all you need

  • Have the right mix of resources on the team

  • Identify good pools of talent for developers (BPMC’s)


11 habits for highly successful bpm programs

IBM BPM Roles – Project Scale

Process Improvement Expert

BPM Expert

IT/Technical Expert

Supporting Roles:


11 habits for highly successful bpm programs

Habit #7Make self-sufficiency a priority

  • Don’t allocate partial human beings

  • Make sure all of the right skills are represented

  • Don’t mix self-sufficiency with tight deadlines


11 habits for highly successful bpm programs

Education is a Key to Self Sufficiency

Missing or insufficient skills can lead to slow adoption, lost value … or complete failure

Recommendations:

TechnicalArchitects

BPM ProgramManager(s)

  • Role-oriented training vs. “one size fits all”

  • Ongoing training & testing at multiple maturity levels

  • Mentoring to learn application of skills

Level 3

Level 2

BPM Analysts

BPM Developers

Level 1

BPM Administrator(s)


11 habits for highly successful bpm programs

Leveraging BPM Across the Enterprise

Growing BPM Team Competency

Successful Projects/ Delivery


11 habits for highly successful bpm programs

Habit #8

Fund to value … not first release

  • BPM is about Continuous Process Improvement

  • BPM should be programmatic (programs spanning projects/LOBs)

  • Funding model should contemplate Projects and the Program


11 habits for highly successful bpm programs

ABC

Master Sched.

Merger with X

Greenlight one: Financing

Distressed Shipments

Global Initiative

The 1 Year Movie

Receivables

Global X – Order to Delivery

Common- ality Hub

Tying BPM to Corporate Strategy

BPM Pipeline (Executive Review)

  • Increasing level of process definition at each stage

  • Steering Committee approval promotes projects from stage to stage

Corporate

Strategies

Corporate

Initiatives

BPM

Process Analysis

BPM

Proofs of Concept

BPM

Projects

BPM

Deployments

Deployed and Measured BPM Process (WebSphere Lombardi)

Executable BPM Process Application(WebSphere Lombardi)

Demonstratable BPM Process (WebSphere Lombardi)

Process Decomposition (IBM Blueprint)

Initiatives “Optimized Global Cycle Plan “

  • Tracked Business Performance

  • In-Process Application

  • Real Time Process Measurement

  • Process Simulation and Optimization

  • Ongoing Process Improvement

Strategy

“xx% Throughput Improvement by 20YY”

“Decrease Cycle Time to xx months by 20YY”

  • Detailed Costs and Benefits

  • Process Metrics and Scoreboards

  • Legacy Integration

  • Fully Costed Deployment Plan

  • Hi Level Business Case

  • Operations Buy-in

  • SLA’s

  • Process Roles

  • Team Members

  • Integration Points Identified

  • Development Cost Estimates

  • Value Proposition

  • Organizational Stakeholders

  • Systems

  • KPI’s

  • Key Error States

  • Process Priority

Business Planning

BPM Planning & Execution


11 habits for highly successful bpm programs

External

Processes

Participants

Internal

Back Office

Front Office

Productivity Target

BPM Opportunity Landscape

Operational Processes

Customer Facing Processes

  • Product Sales

  • Dispute Resolution

  • Loan Due Diligence

  • Compliance

  • New Hire On-Boarding

  • IT Services Catalog

  • Under-Writing

  • Product Setup


11 habits for highly successful bpm programs

Business Process Management

Project Name

Project 1

Project 2

Project 3

Project Qualification

Project Benefits

30%

3.85

0.00

0.00

Compliance Requirements

35%

2.50

0.00

0.00

Process Management Maturity

20%

4.75

2.75

0.00

Project Size & Complexity

10%

3.00

0.40

0.00

Project Implementation Readiness

5%

4.00

4.05

0.00

Overall Project Score (weighted)

100%

0.00

0.79

0.00

Prioritization Matrix


11 habits for highly successful bpm programs

Habit #9

Force collaboration

  • Consider carefully for the first project

  • Co-locate team members from business and IT

  • Leverage the Playbacks


11 habits for highly successful bpm programs

Playbacks Drive Engagement

Confidential


11 habits for highly successful bpm programs

VP, Pharmacy Operations

Process Developers

Call Center Managers


The picture is the process

“The Picture Is The Process”


11 habits for highly successful bpm programs

Habit #10

Establish the owners

  • Processes are business-owned

  • BPM is the discipline/program

  • BPMS is the enabling technology


11 habits for highly successful bpm programs

Habit #11

Market your work

  • Create regular internal communication about progress

  • Use videos, wikis, portals to “show off” new processes

  • BPMS is the enabling technology


11 habits for highly successful bpm programs

11 Habits That Drive BPM Success

  • Make Projects/Delivery Successful

    • Prove business value first

    • Make BPM about Productivity AND Visibility

    • Never “One and Done”

    • Don’t Skip Process Analysis

    • Take the Time to Deliver Value

  • Grow the BPM Team Competency

    • Build a complete team

    • Make self-sufficiency a priority

  • Leveraging BPM Across the Enterprise

    • Fund to Value…. not first release

    • Force collaboration

    • Establish the owners

    • Market your work


11 habits for highly successful bpm programs

So what’s next?


Bpm roles based development rapid agile and iterative

BPM Developer

Integration Developer

Manager

Worker

Administrator

BPM Roles-based Development – Rapid, Agile and Iterative

Process Portal

Process Portal

Admin Console

UI Screen Flow Coaches

Scoreboards

Process Designer

Execute

BlueworksLive.com

  • Collaborative platform

  • Iterative, shortened development cycle

  • What you model IS what is executed!

  • Single, Shared process model

  • Lower technical effort (less time, cost, risk)

  • Simplicity with Sophistication(Attractive to BOTH Business and IT)

Process Modeler

BPM

Shared ModelProcess Center

Process Optimizer

Optimize

Design

Process Designer

Integration Designer

Process Inspector

Business

Analyst


Ibm bpm in action

IBM BPM In Action

Simplicitywith Sophistication: “Business friendly while IT Savvy”

Powerwith Integration Middleware

Visibilityfor Business Stakeholders: Dashboards, reports and more

Governancethroughout Design-time and Runtime

Discover

Implement

Optimize


11 habits for highly successful bpm programs

IBM Business Process Mgr v7.5

Process Portal

Process Optimizer

http://BlueworksLive.com

Process CenterShared Model

Process Designer

The simplest way to get started with BPMProcess Discovery“Modeling for Documentation”

The quickest way to deliver robust process applicationsProcess Implementation“Modeling for Execution”


Links to your next steps ibm bpm delivery capabilities including education and enablement services

Links to Your Next Steps…IBM BPM Delivery CapabilitiesIncluding Education and Enablement Services

BPM Process Discovery & Modeling in the Cloud

  • Blueprint Process Modeling for inventory & mapping

  • Knowledge sharing & collaboration

  • Process analysis & prioritization

  • http://BlueworksLive.com

Demos &

Free Cloud Test-drive

  • BPM Process Modeling & Implementation

  • Rapid process application development

  • Continuous process improvement

  • BPM program management

  • http://IBMBPMDemos.com

  • Education, Enablement and on-demand Services

  • Quick Win Pilots

  • Role-based education & mentoring

  • Expert Services when and where they’re needed

  • http://www.ibm.com/developerworks/websphere/services/

Confidential


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