1. Research Administration Services Customer Service to our Faculty
Toni Lawson, Moderator
Danielle Woodman, Moderator
2. Research Administration “Research administration is all about service—service to our faculty, to our academic units, to the institution, and to our sponsors. To be of service, we first have to know what our customers want and then determine whether or not we are meeting those needs and expectations.”
Robert A. Killoren, Jr., Associate Vice President for Research, Office of Sponsored Programs, Penn State U, Fall 2005. From P. Lowry (2006) Assessing the Sponsored Research Office.
3. Institutional Structure & Culture Small Institution/PUI