Implementation of Electronic Case and Record Management Technology. Agenda Areas of reference Implementation research (4 types) Research question Methodology – action research The organization and the technology Legal issues Findings from the work with ECRM. Personal presentation.
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Implementation of Electronic Case
and Record Management Technology
Department of Operations Management
Copenhagen Business School
MA (Information Technology): IT University
BA (Administration): Aalborg University
Teaching IT at Business Diploma level
Citizens, enterprises, organizations
E-gov projects failing.
Focus on IEE
The Iceberg Phenomenon of e-Gov Research; Scholl, 2005
“an organizational effort
to diffuse an appropriate
within a user community”
(Kwon & Zmud, 1987)
Definiton of diffusion:
“The process by which an innovation is communicated
through certain channels over time among the members
of a social system” (Rogers, 1995)
Decision to use (IT)
post implementation or daily use of e-government technologies?
Planning, Implementation analysis
domination (power distribution)
Communication about the use of a technology
resources change hands; visibility enhanced;
control options;destribution of autority
legislation; technological possibilities