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CONFLICT

CONFLICT. Definition of Conflict . Conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals , scarce rewards , and interference from the other party in achieving those goals. Eastern Civilization. Western Civilization. Machiavellian

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CONFLICT

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  1. CONFLICT

  2. Definition of Conflict Conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving those goals.

  3. Eastern Civilization

  4. Western Civilization Machiavellian “It is better to be feared than loved.”

  5. Conflict Styles • Nonassertive behavior (Avoidance) • Indirect Communication (The Hint) • Passive Aggression (Crazymaking) • Direct Aggression (A Time to Kill) • Assertion Without Aggression (The Clear Message Format)

  6. Clear Message Format • Behavior • Interpretation • Feeling • Consequence • Intention

  7. Behavior • Describe event without interpretation • Describe problem without emotive language • Avoid judgmental language • Objective tone • WHAT HAPPENED?

  8. Interpretation • “I thought” • Your interpretation • Subjective tone • HOW YOU SEE IT

  9. Feeling • “I felt” • Adjectives that accurately describe your feelings. • Subjective • Own your feelings

  10. Consequence • What happens to you? • What happens to the person you are addressing? • What happens to others? • What happens to the circumstances? • Objective tone

  11. Intention • Where you stand on the issue • Requests of others • Description of how you are going to act in the future

  12. Win-Win Problem Solving A Systematic Approach

  13. Identify the problem • Identify YOUR problem and unmet needs • The problem is yours; what are the unmet needs that make you feel the way you do?

  14. Make a Date to Meet

  15. Describe Your Problem and Needs

  16. Partner Checks Back • Make sure you are understood • FEEDBACK

  17. Solicit Partner’s Needs • Check your understanding • FEEDBACK

  18. Negotiate a Solution • Generate a number of solutions • Evaluate them • Decide on the best

  19. Follow up Implement and check back

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