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Business Communication Overview

Business Communication Overview . LECTURE 32. Assertion. People who are able to say what they mean and acknowledge other people’s rights to express opinions and feelings are assertive communicators.

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Business Communication Overview

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  1. Business Communication Overview LECTURE 32

  2. Assertion • People who are able to say what they mean and acknowledge other people’s rights to express opinions and feelings are assertive communicators. • Non-assertive behavior is another term for aggressive or submissive behavior this way we fail to express honest feelings ,thoughts and beliefs.

  3. Crisis • Discomfort • Incident • Misunderstanding • Tension • Crisis

  4. Negotiation strategies • Win-win, both parties are satisfied with the settlement • Win-lose, the party who initiated the conflict being satisfied • Lose-win, the initiator is dissatisfied • Lose-lose ,the objectives of both parties are too rigid so that they are unable to collaborate

  5. Types of individuals • Self-denying (introverts) • Self-protecting (side-tracking) • Self-exposing (wish to be center of attention) • Self-bargaining (show their feelings if you show yours first) • Self-actualization (ideal)

  6. Types of powers • Legitimate powers • Expertise power • Reward power • Coercive power (use authority and force against interest of other) • Consultative power (able to advise)

  7. Customer types • Impatient customers • Rude customers • Boring customers • Over fussy customers • Cooperative customer

  8. Work team enablers • Power • Accountability • Capability • Direction • Transparency

  9. Forming • Storming • Norming • Performing • Adjourning

  10. Attributes • Patience • Perseverance • Integrity • Honesty • Commitment • Devotion • Hardwork

  11. Course contents • Definition of Business Communication • Theories • Barriers • Verbal/Nonverbal • Seven Cs • Listening skills • Business writing • Audience Analysis

  12. Memos, Office-notes, Letters, Faxes • Reports, Feasibility/Proposals • E-mails • Resume/CV writing • Interview skills • Meetings • Presentation skills

  13. Recommended Books • 1. Business Communication & Technologies-Beck, Harvey, Mylonas, Rasmussen • 2. Business Communication Today (Lesikar & Flatley) • 3. Business Communication Today –ll (Bovee & Thill) • 4. Business Communication (Mary Ellen Guffey)

  14. ”Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true. “ --Charles Dickens

  15. "Developing excellent COMMUNICATION skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can't get a message across clearly and motivate others to act on it, then having a message doesn't even matter." Gilbert Amelio, President and CEO of National Semiconductor Corp.

  16. “The real art of CONVERSATION is not only to say the right thing at the right place, but to leave unsaid the wrong thing at the tempting moment.” ~Dorothy Nevill ***************************************

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