Reznor® Online Warranty Requests - PowerPoint PPT Presentation

Reznor online warranty requests
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Reznor® Online Warranty Requests. We no longer need to use the multi-part MRT tags. Found on the Support Menu. Warranty Request Screen. Warranty Request Screen. Instructions for using the Online Request System. Warranty Request Screen. Buttons to start a request. Warranty Request Screen.

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Reznor® Online Warranty Requests

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Reznor online warranty requests

Reznor® Online Warranty Requests

We no longer need to use the multi-part MRT tags

Found on the support menu

Found on the Support Menu

Warranty request screen

Warranty Request Screen

Warranty request screen1

Warranty Request Screen

Instructions for using the Online Request System

Warranty request screen2

Warranty Request Screen

Buttons to start a request

Warranty request screen3

Warranty Request Screen

List on all of your requests

Warranty request screen4

Warranty Request Screen

Current Status of each request

Warranty request screen5

Warranty Request Screen

Click on this button to start a replacement part request

Contact information

Contact Information

Information is pre-filled on this form based on the users login information

Note that fields that are required have a * beside them.

Order information

Order Information

Customer number is pre-filled on this form based on the users login, but can be overridden if you need to fill out one for another #


Order information1

Order Information

Clicking on the load address button will give a choice of address to use for that customer number


Order information2

Order Information

Select an address radio button to use for that address, Then Click Next

NOTE: No PO Box addresses are allowed for parts orders!

Order information3

Order Information

A Purchase Order number is required as freight for parts will be billed.

Add a part s

Add a part(s)

Each part on the request requires a serial number, model, part number quantity, and failure reason

Add a part s1

Add a part(s)

Serial numbers since around 1987 are in the systems with some exceptions. You can enter the serial number and let the system try to fill in the model & size if you wish. Just click this button.

Record of past requests

Record of Past Requests

Click on this link to view a past request

Ready to submit

Ready to Submit

Click here if you are ready to submit or “Add A Part” if you need to request another.

Submission screen

Submission Screen

If you need to add any special Notes to your request, enter them in the Additional Comments box. If you are finished, Press the Submit button.

View past requests

View Past Requests

Print part disposition tags

Print Part Disposition Tags

Click Here to print out the part disposition tags; each completed for you with the date for field scrap- or if the part requires return, that information, a bill of lading and an address label.

Sample of a disposition tag

Sample of a Disposition Tag

Online reporting

Online Reporting

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