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Jessica Brodey. Developing Policies and Procedures for AT Reuse Programs. How to Write Policies and Procedures Drafting a Policy Form & Worksheet Drafting a Procedure Form & Worksheet Policies and Procedures Checklists. Topics. Creating or Improving Your AT Reuse Program.

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Developing Policies and Procedures for AT Reuse Programs

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Jessica Brodey

Developing Policiesand Procedures forAT Reuse Programs


  • How to Write Policies and Procedures

  • Drafting a Policy Form & Worksheet

  • Drafting a Procedure Form & Worksheet

  • Policies and Procedures Checklists

Topics

Creating or Improving Your AT Reuse Program


  • Policies are high-level guidelines.

  • A policy is a plan or outline to guide decisions and actions.

  • Policies provide ground rules for effective interactions and may reflect high-risk areas of care.

  • Policies are usually based upon accepted, well-defined norms or standards of practice.

  • Norms/standards articulate what is done, who is served, and what resources are needed.

What are Policies?

Creating or Improving Your AT Reuse Program


  • Procedures delineate the processes and activities necessary to implement policies; in other words, the day-to-day operations.

  • Procedures are usually based on professional guidelines when they are available.

  • Procedures provide step-by-step guidance for basic organizational activities (e.g., client intake, santization, delivery of products).

What are Procedures?

Creating or Improving Your AT Reuse Program


Why do we care?

  • Serve as a “road map” to success.

  • Means to mitigate liability.

  • Provide a structure to ensure practices are performed appropriately and safeguard against mistakes.

  • Serve as guidelines for accountability and help with continuity.

  • Ensure that everyone understands what must be done and how to do it.

  • Create a standard to assess compliance.

  • Assumption in your favor that you comply with the stated practices.

Creating or Improving Your AT Reuse Program


  • Formal/written documents.

  • Organized and easily accessible.

  • Table of Contents.

  • Like policies and procedures grouped together.

  • Unique number for each policy or procedure.

  • “Outline” format.

  • Utilize your resources!

    • PIOC Knowledgebase

    • Partners and umbrella organizations

Writing Policies and Procedures

Creating or Improving Your AT Reuse Program


Model Policies and Procedures Table of Contents

*SHOW DOCUMENT*

Creating or Improving Your AT Reuse Program


Progress Diagram

Categorize

Prioritize

Break it Down!

Creating or Improving Your AT Reuse Program


Categories

  • Organizational Structure

  • Governance & Management

  • Consumer Involvement

  • Human Resources

  • Finance and Accounting

  • User Services

  • Program Operations

  • Marketing and Public Relations

  • Outcomes

  • Partners/Collaboration

  • Sustainability

  • Disaster Preparedness


Tiered System for Prioritizing

  • High Priority

    • User Services

    • Program Operations

  • Moderate Priority

    • Organizational Structure 

    • Governance & Management

    • Consumer Involvement

    • Human Resources

    • Finance and Accounting

    • Marketing and Public Relations

    • Partners/Collaboration

    • Sustainability

  • Low Priority

    • Outcomes

    • Disaster Preparedness


Break It Down

  • User Services

    • Client Intake

    • Equipment Matching

    • Training

    • Technical Assistance

    • Delivery

    • Follow Up

    • Website Operations

  • Program Operation

    • Facilities

    • Acquisitions/Donations

    • Inventory Management

    • Evaluation

    • Repairing/Refurbishing

    • Sanitization

    • Storage

    • Distribution/Transportation of Equipment

    • Disposal/Recycling

    • Website Operations


Break It Down

Use the PIOC checklists!


How to Start Writing

  • Pick a subject area.

  • Policies:

    • Write down how things SHOULD work – “goals.”

    • Brainstorm/bullet points.

    • Slowly refine into clear, concise statements that communicate your goal.

  • Procedures:

    • Write down how things DO work (specific steps).

    • Use bullet points and rough descriptions.

    • Try JUST following the steps.

    • Finesse language

    • WHO, WHAT, WHEN, WHY, WHERE and HOW.

Creating or Improving Your AT Reuse Program


Policy Number: ________________ Policy Title: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Date Approved:_____Revised: __________________

Model Policy Form

Creating or Improving Your AT Reuse Program


Topic:_______________________________________

Goal:________________________________________

Who is affected?_______________________________

Jot down topics/points that should be addressed:

____________________________________________

State your rule:________________________________

Does the rule match up with your goal?_____________

Model Policy Worksheet

Creating or Improving Your AT Reuse Program


Procedure Number: ________________ Procedure Title: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Date Approved:_____Revised: __________________

Model Procedure Form

Creating or Improving Your AT Reuse Program


Topic:__________________________________________

Why:__________________________________________

Who:__________________________________________

What:__________________________________________

When:_________________________________________

Where:_______________________________________

How:__________________________________________

Model Procedure Worksheet

Creating or Improving Your AT Reuse Program


Jessica M. Brodey

jbrodey@jmbpolicy.com

(301) 770-1127

Contact

Creating or Improving Your AT Reuse Program


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