Chapter 9 protecting the consumer
Download
1 / 22

Chapter 9: Protecting the Consumer - PowerPoint PPT Presentation


  • 119 Views
  • Uploaded on

Chapter 9: Protecting the Consumer. Consumer Laws. Reasons for Consumer Protection. Unsafe or Low Quality Goods Overcharging and incorrect weights Misleading Advertisements Faulty goods Slick sales methods, e.g. special offer. Consumer Laws. Sale of Goods and Supply of Services Act 1980

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Chapter 9: Protecting the Consumer' - lyneth


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Chapter 9 protecting the consumer

Chapter 9: Protecting the Consumer

Consumer Laws

Ms.McGlynn


Reasons for consumer protection
Reasons for Consumer Protection

  • Unsafe or Low Quality Goods

  • Overcharging and incorrect weights

  • Misleading Advertisements

  • Faulty goods

  • Slick sales methods, e.g. special offer

Ms.McGlynn


Consumer laws
Consumer Laws

  • Sale of Goods and Supply of Services Act 1980

  • Consumer Protection Act 2007

Ms.McGlynn


Sale of goods and supply of services act 1980
Sale of Goods and Supply of Services Act 1980

  • Merchantable Quality

  • Fit for their purpose

  • As described

  • Correspond to sample

  • Suppliers of services must be qualified

Ms.McGlynn



Consumer protection act 2007
Consumer Protection Act 2007 there are problems.

  • Protects consumers against false or misleading claims about goods, services and prices

  • E.g. stating wrong weight on product

Ms.McGlynn


Consumer protection act 20071
Consumer Protection Act 2007 there are problems.

  • EU Directives concerning pyramid schemes

  • EU Directives on unfair, misleading or aggressive commercial practises.

Ms.McGlynn


Consumer protection act 20072
Consumer Protection Act 2007 there are problems.

  • Deals with the National Consumer Agency

  • Informs consumers of their rights

  • Investigates complaints

Ms.McGlynn


Food labels
Food Labels there are problems.

  • Clear, legible and understood

  • Show name of food

  • Show actual selling price

  • Show use by, sell by and best before date.

Ms.McGlynn


Bar codes
Bar Codes there are problems.

  • Series of lines on goods that allow computers to identify products

  • Scanned at check outs

  • Less mistakes

  • Records stock

Ms.McGlynn


Symbols
Symbols there are problems.

  • Symbols of quality

  • It tells the buyer that the good is of good quality

Ms.McGlynn


Unit pricing
Unit Pricing there are problems.

  • Unit pricing shows the price per kilo/litre

  • It enables a consumer to decide what is the best value.

  • Food labels must show the price per kilo/litre rather than overall price.

  • Consumers can compare prices the best prices per kilo/litre rather than total price by using the formula

    • Price

      ______

      Quantity

Ms.McGlynn


Consumer protection agencies
Consumer Protection Agencies there are problems.

  • Enterprise Ireland

  • Trade Associations

  • National Consumer Agency

  • Small Claims Court/Procedure

  • Consumer Association of Ireland (CAI)

  • The Ombudsman: State, Financial, Insurance

  • The Advertising Standards Authority for Ireland (ASAI)

Ms.McGlynn


1 enterprise ireland
1. Enterprise Ireland there are problems.

  • State Organisation that sets new standards for safety and quality for goods & services and issues reports

  • Operates the National Standards Authority of Ireland NSAI

Ms.McGlynn


2 trade associations
2. Trade Associations there are problems.

  • Suppliers of goods and services are members of organisations which lay down standards of conduct for their members

  • These associations try to settle disputes between members and customers

  • E.g. Irish travel agents association ITAA, SIMI

Ms.McGlynn


3 national consumer agency
3. National Consumer Agency there are problems.

  • Informs consumers of their rights. Publishes booklets advising consumers of their rights – publishes a shoppers’ rights card.

  • Enforces consumer laws – investigates complaints.

Ms.McGlynn


4 small claims court
4. Small Claims Court there are problems.

  • Deals with consumer claims up to €2,000

  • Handles claims speedily – no solicitors needed

  • Fee of €15

  • Need to try settle dispute with seller before going to the small claims court

Ms.McGlynn


5 consumer association of ireland
5. Consumer Association of Ireland there are problems.

  • Voluntary Body

  • Advises consumers about goods and services and laws affecting them

  • Consumer Choice magazine

Ms.McGlynn


6 office of the ombudsman
6. Office of the Ombudsman there are problems.

  • Investigates complaints by members of the public against state organisations

  • E.g. government departments, HSE, An Post

Ms.McGlynn


7 ombudsman for credit institutions
7. Ombudsman for Credit Institutions there are problems.

  • Deals with complaints against banks and building societies.

  • Try to deal with the dispute with the bank before you call upon the ombudsman

Ms.McGlynn


8 insurance ombudsman of ireland
8. Insurance Ombudsman of Ireland there are problems.

  • Deals with complaints against insurance companies about overcharging and compensation payments

Ms.McGlynn


The media
The MEDIA there are problems.

  • Joe Duffy Show

  • Highlights complaints

  • Embarrasses people into solving the problem

  • The Consumer Show

  • Watchdog

  • Rogue Traders

Ms.McGlynn


ad