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A Business Process Analysis and Modeling Architecture for E-Government

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A Business Process Analysis and Modeling Architecture for E-Government

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    1. A Business Process Analysis and Modeling Architecture for E-Government Edgardo Moreira Christian Fillies

    2. Agenda Introduction E-government strategy analysis Semantic analysis Business process analysis

    3. Introduction E-government goals

    4. Introduction What is e-government? E-government is the use of ICT to: promote more efficient and effective government, facilitate more accessible government services, allow greater public access to information, make government more accountable to citizens How do you implement e-government? The implementation of e-government goes thru: a deep and extensive reorganization a readjustment of the way of thinking at every organizational level It is about re-engineering or optimizing the government’s business processes, both within individual agencies and across government.

    5. Introduction Business process analysis A business process analysis will be the connecting layer between the strategic management policies and technological decisions in an e-government project. The overall outcome of this analysis will be an indicator of the “e-readiness” for the implementation of e-government in the target area. The “e-readiness” is basically the political will to introduce changes and take “ownership” of the project.

    6. Creation of a process oriented electronic product catalog. Portfolio analysis of products Location specific results: - E-government portfolio analysis - individual e-government ICT-check analysis Introduction Procedure

    7. Agenda Introduction E-government strategy analysis Semantic analysis Business process analysis

    8. E-government strategy analysis Product catalog

    9. E-government strategy analysis ICT - Classification of products / services Every product / services can be classified under one of 10 ICT classes ICT ? Information, Communication, Transaction They can be matched to infrastructure requirements. Basis model for the calculation of their e-government potential

    10. E-government strategy analysis Portfolio analysis Portfolio analysis is done with the active participation of officers and external consultants. Officers rank the products and services using a separate module of the eGovernment Masterplan and the select which products will continue to a broader analysis. The participation of officers is necessary because of their experience and to gain their essential political willingness during the implementation phase.

    11. E-government strategy analysis - Procedure

    12. E-government strategy analysis Reference software architecture (SAGA 2.1)

    13. E-government options in the district administration: Implementation state and priority according to employees

    14. Agenda Introduction E-government strategy analysis Semantic analysis Business process analysis

    15. Semantic analysis Goal is to understand the semantic relationships between products, services, actors, technical and legal guidelines and procedures. The result is a glossary containing all the concepts that are important for the execution of the project. It is a manual activity and done by a e-government consultant. Results are checked with officials. Each concept will consist of a definition, attributes, applicable actions (methods), a hierarchy of concepts and relationships to other concepts.Each concept will consist of a definition, attributes, applicable actions (methods), a hierarchy of concepts and relationships to other concepts.

    16. Agenda Introduction E-government strategy analysis Semantic analysis Business process analysis Conclusions

    17. Business process analysis Modular and semantically integrated BPA architecture

    18. Business process analysis Example of a business process model - Notation CSA Information flows, times, human resources, costs and IT support

    19. Business process analysis Results To-be (target) models for the selected top products. To-be process structure To-be IT-support model To-be resource model Differentiated step-by-step concepts with alternatives for the optimization of the top products. Quantitative and qualitative (financial) evaluation of the beneficial effects for the different alternatives and products. Checklists for alternative implementations of the e-government key products including: Organizational change management IT-support management Required technical standards and IT-standards from a process point of view

    20. Business process analysis Web Services

    21. Business process analysis Orchestration of Web Services

    22. Goal of the automatic generation of “orchestrations” Goal is to reduce the costs of a process optimization project. Costs: Cost per process execution Cost per process setup Delay of process setup

    23. Thank you!!! moreira@knowlogy-ag.com

    24. Identification of “core processes”

    25. Example: Product catalog “District X” (Land Brandenburg)

    27. Evaluation of e-government potential

    28. Results (example)

    29. Integrating different tools using semantic technology

    30. Integrating different tools using semantic technology

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