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ADFCA FOOD INCIDENT PLAN. ABU DHABI FOOD CONTROL AUTHORITY. The only thing more difficult than preparing for a disaster is trying to explain why you didn’t. FOOD INCIDENT. Definition: Circumstances surrounding the identification of a hazard which poses a risk to health, e.g:

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ADFCA FOOD INCIDENT PLAN

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Adfca food incident plan l.jpg

ADFCA FOOD INCIDENT PLAN

ABUDHABIFOODCONTROLAUTHORITY


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The only thing more difficult than preparing for a disaster is trying to explain why you didn’t.


Food incident l.jpg

FOOD INCIDENT

Definition:

Circumstances surrounding the identification of a hazard which poses a risk to health, e.g:

  • contaminated foodstuff,

  • serious human illness linked to contaminated food

  • Unhygienic, irregular or illegal practices in a food business that can cause threat to consumer’s health

  • Biological or chemical contamination from deliberate tampering or terrorist event.


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LEVELS OF FOOD INCIDENT

Level 1

ROUTINE

low risk

characteristics

limited

food distribution

easy to control

by one

or more

official agency

Level 2

MAJOR

medium to high risk

Characteristics

wider

food distribution

involves

More than one

Government agency

Level 3-

CRISIS

high risk

characteristics

wide scale

food distribution

Capacity to control

is beyond ADFCA

Need extra

resources


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RESPONSIBILITY OF FOOD INCIDENT

  • Assistant Director General Food Control

  • Division

  • Manager Food Safety Department

  • Head of Risk Assessment Unit

  • Rapid Alert Team

  • Communication and Information Division

  • Manager


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Notification of Food Incident

Notification of a Food Incident can be from:

  • Ongoing inspection

  • Food compositional analysis

  • Consumer complaint

  • Public and private Health Officers notifications

  • Industry – Food processing deviation through Quality Control Programs


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Liaise with all divisions,

Industry, others?

Key Decision Point

Food Incident Notification

Rapid Alert Team-

ADFCA

Interaction with other divisions/

Divisional Processes

Liaise with all divisions,

(dependent on specifics

of alert)

Record as much Details as

possible (type of food, pack size….)

1

2

Assessment of Incident

Incident Management

Team

Open Incident Log

Liaise with all divisions,

(dependent on specifics

of alert)

3

4

Appoint incident Manager

From Incident Team

No action required

Liaise with all divisions,

(dependent on specifics

of alert)

Inform Staff of Incident

Record reason for

not issuing Alert

Update relevant staff

Assess if Incident, forms basis of a

Rapid Alert or Product Recall

Process flow diagram for Food Incident

File hard copy

Liaise with all

divisions,

(dependent on

specifics

of alert)

Decide on Communication

of Incident

Issue:

Alert

Recall

Press Release

5

Inform staff that

incident closed

File hard copy

(Including notes, etc.)

Close Incident Folder

6


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FOOD POISONING IN ABU-DHABI

Receive case of Food Poisoning from Preventive Medicine/Government Hospital, clinics/Police

7

Register the case in ADFCA (ADFCA Alert Team)

Liaise with all divisions,

(dependent on specifics

of alert)

No Action required

Assessment of Incident (ADFCA Incident Management Team)

Open ADFCA Incident Log

4

8

Record reason for not issuing alert

Appoint Incident Manager from ADFCA Incident Management Team

Inform staff of Incident and specify functions

Investigation at the Preventive Medicine/ Hospital

Collect food poisoning details and Medical Lab. Results

9

Investigation and inspection at the premise

Collect sample for analysis (ADFCA Inspectors)

9

10

Combine results and Assess Incident

(ADFCA Incident Management Team)

Negative

Positive

Report, communicate Result to ADFCA Management

Take necessary legal actions against the premise

Issue Alert, Press Release, Recall, update to preventive Medicine

(ADFCA Communication and Information)

Close the

case

11

File Hard/Soft Copy

Inform Staff that incident is closed


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ADFCA Food Incident Database (Example)


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ADFCA CRISIS MANAGEMENT PLAN

ABUDHABIFOODCONTROLAUTHORITY


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LEVELS OF FOOD INCIDENT

Level 1

ROUTINE

low risk

characteristics

limited

food distribution

easy to control

by one

or more

official agency

Level 2

MAJOR

medium to high risk

Characteristics

wider

food distribution

involves

More than one

Government agency

Level 3-

CRISIS

high risk

characteristics

wide scale

food distribution

Capacity to control

is beyond ADFCA

Need extra

resources


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ADFCA Crisis Management Plan

Apply To Level 3 Incidents


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ADFCA Crisis Management Plan

Scope

  • Large scale chemical contamination of food

  • Serious microbiological contamination of food

  • Intentional/malicious contamination of foods on a large scale

  • Activation of another Government Agency emergency or contingency plan

  • Notifications from World Health Organisation’s INFOSAN (International Food Safety Authorities Network) or other international food alerts

  • Other similar circumstances


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Key Elements in the Plan

Activation of

the plan

Establishing

Responsibility

for

management

of crisis

Clear,

structured

communications

scale down,

Review

report

arrangements

;


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1. Activation of the Plan

  • It is the role of the Crisis Team Coordinator (DG or ADG) who will:

  • Initiate / activate the plan

  • Contact all Crisis Team members

  • Arrange the first meeting of the crisis

    team

  • Brief the crisis team on the circumstances

    of the crisis


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2. Establishing Crisis Team

A- MEMBERS:

  • DG

  • ADG’s

  • Communication and Information Manager

  • Field Operation Manager

  • Food Safety Manager

  • Senior Veterinarian

  • Laboratory Manager

  • Food Scientist

  • Food Microbiologist

  • Al Ain Branch Manager

  • Representatives from other Government Departments


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2. Establishing Crisis Team (Cont.)

B-Crisis Team Functions:

  • Appoint leader for the crisis team based on hazard

  • Gather and evaluate the information available

  • Identify options available for managing the crisis

  • Initiate a risk assessment

  • Agree strategy for dealing with the crisis

  • Identify stakeholder groups to be involved

  • Request further information as necessary

  • Provide direction for action

  • Prepare briefing on the crisis

  • Advise on communication


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2. Establishing Crisis Team (Cont.)

C- Risk Assessment:

The leader of the crisis team will:

  • Conduct assessment in a logical manner

  • Structure the assessment based on Codex principles

  • Consult with internal experts

  • Document the assessment and expert opinions and assumption

  • Ensure clear risk management roadmap

  • Communicate with all Divisions


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2. Establishing Crisis Team (Cont.)

D- Crisis Control Centre:

An area will be designated as Crisis Control Centre containing:

  • Discussion table with seating for at least 14 persons

  • AV equipment

  • IT equipment, preferable with server/internet access

  • Telephone

  • Fax

  • Whiteboard/Flip Charts

  • Markers, pens

  • Maps (UAE, Gulf Region and World)

  • Video conference facility


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3. Communications

A- Media Communication:

ADFCA Communication and Information Manager will:

  • Acts as a spokesperson for ADFCA

  • Prepare statements for the crisis team

  • Brief the crisis team on information requests and coverage

  • Report to the crisis team on communication needs and strategy

  • Liaise with the press and media on the crisis

  • Coordinate the preparation of information for dissemination


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3. Communications (Cont.)

B- Information Management:

ADFCA CID Manager will convey information on the crisis to stakeholders by:

  • Establishing dedicated advice or Helpline (phones are looped, manned, Voice-message is updated, CID email is monitored continuously….)

  • Prepare Information for dissemination via website and helpline


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3. Communications (Cont.)

C- E-Mail Communication:

IT coordinator will dedicate E-Mail account

[email protected]


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3. Communications (Cont.)

D- EXTERNAL PARTNERS:

Need to inform key stakeholders on crisis:

  • Ministry of Health

  • General Authority for Health Services of Abu Dhabi

  • General Secretariat of Municipalities

  • Abu Dhabi/Al Ain Municipalities

  • Ministry of Environment and Water

  • Federal Environment Agency

  • Abu Dhabi Environment Agency

  • Abu Dhabi Electricity and Water Authority

  • Abu Dhabi Customs Authority

  • Ministry of Interior


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4. Closure and Reporting

Crisis Team will

Decide

crisis

is over

and

deactivate

the plan

Report the

outcome of

the team

activities to

all dealing

with

the crisis


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