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Healthwatch CWL. Christine Vigars Chair , Healthwatch CWL. Out of Hospital services (page 16). Ease of access to GP most important factor Low levels of awareness of alternatives such as Parsons Green Walk-in Centre

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Healthwatch cwl

Healthwatch CWL

Christine Vigars

Chair, Healthwatch CWL


Out of hospital services page 16

Out of Hospital services (page 16)

  • Ease of access to GP most important factor

  • Low levels of awareness of alternatives such as Parsons Green Walk-in Centre

  • 50% did not know of the location or purpose of an Urgent Care Centre (UCC)

  • Primary reason for accessing a GP was opening times

  • 26% of people know of NHS 111

  • Next: Shaping a healthier future, Whole Systems Integrated Care, Charing Cross


Mental health page 24

Mental health (page 24)

  • 67% of respondents knew what their care plan was

  • But, of those that knew:

  • 64% said they felt involved in creating their care plan

  • 51% said they created it jointly with staff

  • 50% had involved friends, family, advocates

  • Next: Action plan from Central and North West London NHS Foundation Trust, quarterly monitoring meetings, mental wellbeing for children and young people.


Home care page 23

Home care (page 23)

  • Spoke with over 200 users as LINks

  • Action plans with five providers

  • 52 recommendations for the re-design of home care

  • Co-drafted service specification and tender questions

  • As users, we presented on dignity in home care to over 50 potential providers

  • Next: carry our home care assessments in all three boroughs this summer, work with Councils on contract monitoring arrangements, encourage people to complain.


Hospital discharge page 33

Hospital discharge (page 33)

  • Discharge planning not happening within 48 hours

  • Insufficient mobilisation on wards

  • Discharge days/times change making planning difficult

  • Poor access to medication

  • Patient transport delays

  • Poor linkages to outpatients and primary care

  • Particular issues for patients with mental health needs, learning disabilities and those whom are olderand/or homeless

  • Next: Healthwatch England Special Inquiry, working on ‘whole systems’ integrated care and with the Health and Wellbeing Boards.


Dementia page 31

Dementia (page 31)

  • GP diagnosis

  • Frequency of care reviews

  • Staff training on dementia

  • Support for carers

  • Respite

  • Information on how to access services

  • Hospital care

  • Next: Presenting to Health and Wellbeing Boards, Tri-borough Dementia Strategy, Dementia Action Alliances, assessments of dementia services.


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