Transforming Conflict: Promoting Harmony and Healing in Shelter. Presented by Beth Schnorr, Executive Director Harbor House Domestic Abuse Programs Appleton, WI
Beth Schnorr, Executive Director
Harbor House Domestic Abuse Programs
Developed from the Audio Conference: Enhancing Advocacy Skills for Effective Conflict Resolution in Domestic Violence Shelter Programs
by Kenya Fairley, Program Manager, National Resource Center on DV
Lisa Fleming, Chief Operating Officer, Rose Brooks Center;
Loretta Baum, Counselor, Family Crisis Center, Inc. of Prince George’s County
Sudden change in family circumstances Violence Shelter Experiences
Living in close proximity to other families
Recovering from the crisis that led them to seek shelter
Attending to their children’s reactions
Getting along with other residents
Complying with shelter rulesChallenges to Shelter Living
Where to Start:
Common Core Values and Beliefs:
Fewer conflicts between staff and residents Violence Shelter Experiences
Staff report better rapport in the absence of having to monitor and enforce rules.
Lessens the power and control staff have over residents
Fewer (or no) problems with chores, persons using drugs/alcohol, children’s bedtimes, etc.
Increase in positive results from resident satisfaction surveys
Average length of stay increased from 28 to 43 daysProject Results
Judy arrived at the shelter late last night and needs court accompaniment
for a Protective Order hearing this morning. Her case is quite severe and
involves use of strangulation, weapons, and threats to kill her by her
partner who is a law enforcement officer.
Prior to July’s arrival, another resident, Donna requested transportation and
accompaniment to her appointment for transitional housing; she’s new to
the area and very nervous about her interview. At this time, there’s only
one staff member (the Case Manager) who’s available to go to one of the
For related materials, research, and resources, visit VAWnet: the National Online Resource Center on Violence Against Women at www.vawnet.org or use the links below.