Developing an enterprise wireless palm computing strategy
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Developing an Enterprise Wireless/Palm Computing Strategy. William Shepard Cleveland State University. Proud to be from Cleveland…we’re tough!!!. 1969 The Cuyahoga River caught on fire!!!….we survived 1995 The Browns were moved out of town…..we survived 1997 CSU Plans to Install ERP……

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Developing an Enterprise Wireless/Palm Computing Strategy

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Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy

William Shepard

Cleveland State University

Developing an Enterprise Wireless/Palm Computing Strategy


Proud to be from cleveland we re tough

Proud to be from Cleveland…we’re tough!!!

1969 The Cuyahoga River caught on fire!!!….we survived

1995 The Browns were moved out of town…..we survived

1997 CSU Plans to Install ERP……

Well, two out of three ain’t bad!!!

Developing an Enterprise Wireless/Palm Computing Strategy


The assignment

The Assignment

  • Develop a Strategy which will prepare us for the Palm Computing Explosion

  • Position our department strategically

  • Ken Dulaney from Gartner recently reported the following

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

“Most companies aren’t yet ready to embrace handheld devices. It’s something they’re being pushed to do by their own employees. It’s like the revolution we had with the PC. They had mainframes, they had thin clients – terminals—out there, and life was good. Then they saw this invasion of PC’s that wasn’t planned, and it took them a number of years to get a handle on it”.

  • Source Informationweek.com

Developing an Enterprise Wireless/Palm Computing Strategy


Today s presentation

Mechanics of What We Did

The results: The Strategy, Training Plan, The Support Plan and Web Site

Added Value Technical Apps

Today’s Presentation

Developing an Enterprise Wireless/Palm Computing Strategy


The mechanics

The Mechanics

How we organized and proceeded

Developing an Enterprise Wireless/Palm Computing Strategy


Our challenge

Our Challenge

  • Palm Technology is inexpensive

  • Palm Technology is still emerging

  • This technology will quietly enter your organization from the “Controlled Top” or “Uncontrolled Bottom”, you choose

  • No matter which way, where will employees go for help or to solve problems?

  • Will you be prepared?

Developing an Enterprise Wireless/Palm Computing Strategy


Vision

Vision

  • To prepare ourselves to provide technical support, end user training and client based information delivery so we may take fullest advantage of Palmtop wireless technology as it grows from its infancy to become ubiquitous technology.

Developing an Enterprise Wireless/Palm Computing Strategy


Starting point

Little or no knowledge of technology in central IS

No user demand presently

Transitional Market

History of building initial Web Site—Learn from past mistakes

Require a cyclical evolutionary approach

Required building a Critical Mass, Marketing

Starting Point

Developing an Enterprise Wireless/Palm Computing Strategy


Team creation

Team Creation

  • Looked for Key support and development experts

    • Help Desk/Training Manager

    • Desktop Support Manager

    • Developers

    • Security Administrator

    • Salespeople/promoters/innovators

Developing an Enterprise Wireless/Palm Computing Strategy


Team leader

Someone with vision to drive technology

Someone who loves technology

Someone who can organize, delegate and promote

Someone who knows the business environment

Someone not bright enough to know he is being kept away from the “really important’ projects

Team Leader

Developing an Enterprise Wireless/Palm Computing Strategy


Building the excitement

Purchased Handspring Visors for Team

Initial Training for Team, Unnecessary

Team Was Told, Results were Expected

Information was Shared at Meetings

Training Apps Developed for Team

Time/Material Tracking

Mail Synchronization

Avantgo Browsing

Building the Excitement

Developing an Enterprise Wireless/Palm Computing Strategy


Approach to learning and developing

Approach to Learning and Developing

  • Three Phased Cyclical Approach

    • Investigate/Learn/Evaluate (October-December)

    • Develop Products (December-March)

    • Deploy Products (March-)

Developing an Enterprise Wireless/Palm Computing Strategy


Project goals established

Project Goals Established

  • Develop Training Program for Faculty and Staff

  • Develop Support Program for Faculty and Staff

  • Develop Some Products for the Palm Platform (Teaser Apps) (Training Apps)

    • Class Rosters T/M

    • Web Access Mail/Web

  • Develop a Strategy for Guidance

    • Standards

    • Recommended Products

    • Web Site

Developing an Enterprise Wireless/Palm Computing Strategy


Marketing

Senior Level One on One

Dean of Continuing Education

AVP of Intuitional Research

Budget Officer

Library Director

Purchasing Director

Outreach Meetings

Palms’ ordered for all new Senior Staff

IS&T Newsletter

Web Site (www.csuohio.edu/ist)

Marketing

Developing an Enterprise Wireless/Palm Computing Strategy


The results

The Results

Training, support, strategy, web site, excitement

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


The strategy

The Strategy

  • Hardware

    • All Palm OS Devices, All Models

  • Software

    • Operating Systems:

    • Palm OS (All versions) 

Developing an Enterprise Wireless/Palm Computing Strategy


The strategy1

The Strategy

  • Palm Products:

    • Address Book

    • Date Book

    • Date Book+

    • Mail

    • Memo Pad

    • To Do List

    • Avantgo (Internet Browser)

Developing an Enterprise Wireless/Palm Computing Strategy


The strategy2

The Strategy

  • Synchronization Software

    • Hot Sync Manager

  • Desktop Personal Information Managers or Mail Clients (used with Palm Computers)

    •  Eudora

    • Outlook

    • Lotus Notes

    • Palm Desktop

Developing an Enterprise Wireless/Palm Computing Strategy


The strategy3

The Strategy

  • Conduits

    • Easy Sync (Lotus Notes) Freeware Version. Used to support Notes Mail only

    • Easy Sync (Lotus Notes) License Version. Used to support Notes PIM functions

    • Intellisync (Puma Technologies). Used to support Notes PIM, Outlook, Eudora, and others product

    • Pocket Mirror (Included with Palm Software)

Developing an Enterprise Wireless/Palm Computing Strategy


Training plan

Training Plan

  • Material used is ISI Presenter Series

  • Courses offered during lunch hour, 1 hour segments

  • All participants given complete copy of course material

  • Participants may take any number of classes desired

  • Will introduce new products/services via classes

Developing an Enterprise Wireless/Palm Computing Strategy


Training offered

Training Offered

  • What are they? 

  • In Sync 

  • Calendars 

  • To Do Lists

  • Email

  • Memos 

  • Ask the Experts  

  • Downloads 

  • Internet Access

Developing an Enterprise Wireless/Palm Computing Strategy


Support provided

Support Provided

  • Help Desk Queues

  • Desktop Communication

    • Software Installation

    • Handheld Setup

  • Synchronization

    • HotSync Software Installation

    • Handheld Setup

    • Installation of IntelliSync or Easy Sync for Email

Developing an Enterprise Wireless/Palm Computing Strategy


Support provided1

Support Provided

  • Resetting Handheld

  • Purchasing Assistance

  • Web Site (www.csuohio.edu/ist)

    • Click on Palm Computing

Developing an Enterprise Wireless/Palm Computing Strategy


Palm web site

Scope and Goals

Recommended and Supported Hardware

Recommended and Supported Software

Structure of PDA's

Technical Support Services

Training Offered by IS&T

Purchasing Assistance

Directory of Related Links

Current Palm Uses and Products at CSU

Palm Web Site

Developing an Enterprise Wireless/Palm Computing Strategy


Technical applications

Technical Applications

  • Web Browsing

  • Modem Synchronization

  • Lotus Notes Disaster Recovery

  • Executive Dashboard

  • Class Rosters from Web

  • Access to multiple file types

Developing an Enterprise Wireless/Palm Computing Strategy


Web browsing

Avangto (www.avantgo.com)

Handheld Friendly Sites

Any Web Site

Web Browsing

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Example of Handheld Friendly Site via Avangto

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Example of non Handheld Friendly site via Avantgo

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Benefits of web browsing

Benefits of Web Browsing

Increases excitement and usage

Little or no re-tooling required

Using Handheld Friendly “Channel” Provider can reduce redevelopment effort

Existing content can be provided to new platform

Developing an Enterprise Wireless/Palm Computing Strategy


Modem synchronization

Modem Synchronization

  • Modem acts like Hotsync cradle

  • Dial into Lan without need for PC modem

  • Palm can now be used as laptop for mail and calendar updating remotely

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Lotus notes disaster recovery

Lotus Notes Disaster Recovery

  • Notes Journal created on shared disk

  • DR Team has read/write access via Notes

  • All documents are sync’ed to the Palm Computers

  • Requires Intellisync Conduits

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Benefits to palm dr

Where’s your DR Book?

All DR Team members have this with them always

Syncs refreshes new information

Can be used in any application where network data must be shared

Benefits to Palm DR

Developing an Enterprise Wireless/Palm Computing Strategy


Access to multiple file types

Access to multiple file types

  • Use InstallBuddy from BlueNomad.com

  • Converts files to PDA readable format

  • Provides free PDA Readers

  • Can sync one time or always

  • Users “Send To”, Drag/Drop, Toolbars to move files

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Executive dashboard

Executive Dashboard

  • Key spreadsheets and documents will be stored on network drive

  • Individual Executives will have sync set up for all files on dashboard

  • Updates will be dropped into network drive

  • Hotsync will keep PDA’s current

Developing an Enterprise Wireless/Palm Computing Strategy


Class rosters from web

Class Rosters from Web

  • Viewable rosters have CSV option

  • CSV files are stored on C drive

  • Send To options moves them to Install Directory

  • Read on Palm with CSV Lite

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Developing an enterprise wireless palm computing strategy

Developing an Enterprise Wireless/Palm Computing Strategy


Where do we go from here

Where do we go from here?

  • Launching industry specific CE Instruction

  • Establish User Group on campus

  • Provide units in training lab

  • Web agreement with Avantgo

  • Student Kiosk duplication

Developing an Enterprise Wireless/Palm Computing Strategy


Summary

Where we were/where we are

Training Plan in place

Marketing ongoing

Base Strategy in place with standards

Web Site in place

Futures list developed

We are prepared to continue

Summary

Developing an Enterprise Wireless/Palm Computing Strategy


Questions

Questions?

Thank You

Developing an Enterprise Wireless/Palm Computing Strategy


Information page

Information Page

  • William Shepard

  • Phone: (216) 687-2110

  • Fax: (216) 687-9200

  • Email: [email protected]

  • URL: www.csuohio.edu/ist

  • FTP: 133.148.200.33 cumrec2001

Developing an Enterprise Wireless/Palm Computing Strategy


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