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LibQUAL+ 2004

This report presents the results and comparisons of the LibQUAL+ survey conducted in 2004 for the participants from SCONUL institutions. It provides insights into the perceptions of library services and identifies areas for improvement.

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LibQUAL+ 2004

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  1. LibQUAL+ 2004 Results and Comparisons for SCONUL

  2. Participants

  3. SCONUL 2004 Participants • Brunel University • Loughborough University • University of Strathclyde • University of York • Glasgow University* • Sheffield University • Trinity College, Dublin • UMIST + University of Manchester • University of Liverpool*

  4. SCONUL 2004 Participants • Anglia Polytechnic University • University of Westminster • London South Bank University* • Napier University • Queen Margaret University College • University College Worcester • University of East London

  5. SCONUL 2003 Participants • University of Bath • Cranfield University • Royal Holloway & Bedford New College • University of Lancaster • University of Wales, Swansea • University of Edinburgh • University of Glasgow • University of Liverpool • University of London Library • University of Oxford

  6. SCONUL 2003 Participants • University College Northampton • University of Wales College Newport • University of Gloucestershire • De Montfort University • Leeds Metropolitan University • Liverpool John Moores University • Robert Gordon University • South Bank University • University of the West of England, Bristol • University of Wolverhampton

  7. Response Rates

  8. Potential UK Sample 2004 • Full variety of institutions • 10% of institutions • 17% of HE students (>290,000) • 11% of Libraries • 15% of Library expenditure

  9. Potential UK Sample 2003 • Full variety of institutions • 12% of institutions • 19% of HE students (>300,000) • 18% of Libraries • 18% of Library expenditure

  10. Overall Potential UK Sample • 20% of institutions • 31% of HE students (>530,000) • 26% of Libraries • 28% of Library expenditure

  11. Respondents by Institution 2004

  12. Respondents by Institution 2004(Continued)

  13. Respondents by Institution 2003

  14. Respondents by Institution 2003(continued)

  15. Respondent Comparisons • Glasgow University • 2004 = 2,178 • 2003 = 503 • Increase by 1,675 • University of Liverpool • 2004 = 552 • 2003 = 398 • Increase by 154 • London South Bank University • 2004 = 568 • 2003 = 276 • Increase by 292

  16. SCONUL 2004 16 institutions 16,611 respondents Increase by 4,692 LibQUAL+ 2004 202 institutions 112,551 respondents Decrease by 16,407 SCONUL 2003 20 institutions 11,919 respondents LibQUAL+ 2003 308 institutions 128,958 respondents Response Comparisons

  17. Core Questions

  18. Core Question Summary 2004

  19. Core Question Summary 2003

  20. Affect of Service - Adequacy Means

  21. Information Control - Adequacy Means

  22. Library as Place - Adequacy Means

  23. SCONUL Core Question Dimensions Summary 2004 Range of Minimum to Desired Range of Minimum to Perceived (“Adequacy Gap”) Affect of Service Information Control Library as Place Overall

  24. ARL Core Question Dimensions Summary 2004 Range of Minimum to Desired Range of Minimum to Perceived (“Adequacy Gap”) Affect of Service Information Control Library as Place Overall

  25. Core Question Dimensions Summary 2003 Range of Minimum to Desired Range of Minimum to Perceived (“Adequacy Gap”) Access to Information Affect of Service Library as Place Personal Control

  26. Undergraduates

  27. Core Question Summary for Undergraduates 2004

  28. Core Question Summary for Undergraduates 2003

  29. Undergraduates Information Control - Adequacy Means

  30. Undergraduates Library as Place - Adequacy Means

  31. SCONUL Core Question Dimensions Summary - Undergraduates 2004 Range of Minimum to Desired Range of Minimum to Perceived (“Adequacy Gap”) Affect of Service Information Control Library as Place Overall

  32. ARL Core Question Dimensions Summary - Undergraduates 2004 Range of Minimum to Desired Range of Minimum to Perceived (“Adequacy Gap”) Affect of Service Information Control Library as Place Overall

  33. Core Question Dimensions Summary - Undergraduates 2003 Range of Minimum to Desired Range of Minimum to Perceived (“Adequacy Gap”) Access to Information Affect of Service Library as Place Personal Control

  34. Postgraduates

  35. Core Question Summary for Postgraduates 2004

  36. Core Question Summary for Postgraduates 2003

  37. Postgraduates Information Control - Adequacy Means

  38. Postgraduates Library as Place - Adequacy Means

  39. SCONUL Core Question Dimensions Summary - Postgraduates 2004 Range of Minimum to Desired Range of Minimum to Perceived (“Adequacy Gap”) Affect of Service Information Control Library as Place Overall

  40. ARL Core Question Dimensions Summary - Graduates 2004 Range of Minimum to Desired Range of Minimum to Perceived (“Adequacy Gap”) Affect of Service Information Control Library as Place Overall

  41. Core Question Dimensions Summary - Postgraduates 2003 Range of Minimum to Desired Range of Minimum to Perceived (“Adequacy Gap”) Access to Information Affect of Service Library as Place Personal Control

  42. Academic Staff

  43. Core Question Summary for Academic Staff 2004

  44. Core Questions Summary for Academic Staff 2003

  45. Academic Staff Information Control - Adequacy Means

  46. Academic Staff Library as Place - Adequacy Means

  47. SCONUL Core Question Dimensions Summary - Academic Staff 2004 Range of Minimum to Desired Range of Minimum to Perceived (“Adequacy Gap”) Affect of Service Information Control Library as Place Overall

  48. ARL Core Question Dimensions Summary - Faculty 2004 Range of Minimum to Desired Range of Minimum to Perceived (“Adequacy Gap”) Affect of Service Information Control Library as Place Overall

  49. Core Question Dimensions Summary for Academic Staff 2003 Range of Minimum to Desired Range of Minimum to Perceived (“Adequacy Gap”) Access to Information Affect of Service Library as Place Personal Control

  50. Comments

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