Prepared For: West Coast Insurance Company (WCIC) Prepared By:

1. NAMES CHANGED TO PROTECT THE INNOCENT • High-Speed Inline Deduplication Storage Platform with the following benefits: • - Centralized Backups • - Nearline Storage Platform • - VMware DR platform • - Reliability • - Performance • - Replication • - Retention Prepared For: West Coast Insurance Company (WCIC) Prepared By: Mike Coughlin Account Executive, Data Domain Patrick Sliney Systems Consultant, Data Domain Confidential

2. WCIC – Current State (before Data Domain) Environment: • 1 DC at San Diego HQ • No DR Site • Net Backup 5.0 • 9 TB for full backup – Open Systems • 500GB for full backup – Mainframe • SQL, Exchange, File Systems • EMC DMX • 1 Master Server, 2 Media Servers. Windows OS Process: • Full backups took 60+ hours to complete (never completing) • Backups not successful • Data Sets were unknown • Mainframe Data was backing to 500-800MB tapes (500GB of data) • Backup to tape daily from the staging array (backup server) • Offsite tapes daily Pain: • No reliable backups – all data not being backed up. • 60+ hour backup window • Reliability in the backup and restore process (unreliable restores) • Backup servers required weekly maintenance reboots • Constant monitoring of the backup jobs for failures • Getting tapes off-site is challenging, costly and slow • Tape related off-site process is not efficient, cost-effective, or timely • Some backup jobs had to be staged to disk (Media servers) before they could be written to tape Confidential

3. WCIC – Current DR State (Before Data Domain – Stats from Bob ) Environment: Current state of WCIC recovery time • We have 43 applications / services rated as CRITICAL • Of these, 21 require data from the SAN or Mainframe data that will / could be supplied via Data Domain solution • The remaining are Desktop apps or Internet /  hosted solutions • Currently, we anticipate 19 days to recover these core functions, primarily driven by time to recover data via tape backup • All Intel based systems /applications would probably be installed in the first 3 days, but sit idle until the SAN data was recovered SAN data: • Depending on what day the disaster occurred and how many tapes to back up – • We assume 10 days to recover a weekly set , and possibly another 5 to recover several daily sets of tapes • Allows for a moderate amount of difficulty in the restore process ( from our recent email outage experience ) • The Mainframe system would take about 5 hours to recover the operating system from tape • And then another 5 days to recover data from tape. • This is just the 43 Critical systems, …about  92 apps all together Confidential

4. WCIC – Current Status (before Data Domain) San Diego Mainframe Data Windows Servers SQL, Exchange Application Servers Production LAN - Gig-E Copper & Fibre MS Windows NBU 5.0 1 Master 2 Media Storagetek L80 Tapes shipped offsite daily 500GB for a full backup of Mainframe Data 500mb-800mb tape media size 8.5TB for a full backup 100GB of disk (media servers) for staging backups Confidential

5. WCIC – Current Challenges • 60+ hour backup window • Reliability in the backup and restore process • Backup servers required weekly maintenance reboots • Constant monitoring of the backup jobs for failures • Tape related off-site process is not efficient, cost-effective, or timely • Some backup jobs had to be staged to disk (Media servers) before they could be written to tape • On going development of disaster recovery plan • Require effective Disaster Recovery Replication – other solutions are costly, complex. • Tape back up reliability issues. Tape is generally unreliable – Gartner Group says that more than 10% of restores from tape fail. • Tape management becoming more labor intensive and costly. Confidential

6. Replication to DR site to meet off-site backup requirement. Replication can be throttled and scheduled. Replication occurs over existing IP link. 95% less bandwidth requirement than standard backup replication technology. WCIC – Proposed Data Domain Solution SD HQ Denver - DC – TBD Windows Servers SQL, Mainframe, Exchange Application Servers Windows Servers SQL, Mainframe, Exchange Application Servers Production LAN - Gig-E Copper & Fibre Production LAN - Gig-E Copper & Fibre NBU 5.0/6.0 1 Master Srvr 2 Media Srvr (Need to upgrade) NBU 1 Master Srvr 2 Media Srvr TBD? Mainframe Mainframe Luminex Gateway Luminex Gateway Storagetek L80 Bi-Directional Replication Only sub-block delta changes are replicated WAN SD DC – 1 ”Data Domain DDR580 Denver DC TBD 1 ”Data Domain DDR580 Archive to tape once a quarter for long term archiving ~9.5TB for a full backup DD appliances have 20TB of physical disk Up to 400TB of back up images for long term retention Confidential

7. WCIC – Current Status with Data Domain • Open Systems Summary: • 31 days runtime. Systems installed on April 8th. No system failures. • There have been no backup failures due to the Data Domain box. • 87.4TB has been written to the Data Domain, compressed down to 7.1 TB!! • Also, all 80TB is fully replicated on the second Data Domain • Aggregate Compression = 13.2x • We are seeing the trending toward 20x climb faster than expected, this is a very positive sign! • Estimated Compression • 2 weeks = 5x • 4 weeks = 10x • 13 weeks = 15-20x • Replication • Replication has been successfully implemented, and is fully functional.  DD1 is completely mirrored on DD2 • Below is a table of your current change rate ( you can replicate 1GB an hour over a 2mb connection • Performance • Still seeing excellent performance. Sustained performance ranged from 100MB/s to 120MB/s.  That’s a GB/hr range of 360 – 430 • Mainframe Summary: • 861GB has been written to Data Domain (via the Luminex Gateway), compressed down to 174GB. • Mainframe compression = 4.9x • Replication: • Replication has been successfully implemented, and is fully functional for both the open file systems and the mainframe data.  DD1 is completely mirrored on DD2 • Performance : • During initial test backups, the Data Domain saw sustained throughput at 20 MB/s (70GB/hr), This throughput performance is fully expected and has been documented by Luminex • Retention Sizing Chart: Confidential

8. Proposed Solution Benefits: • Ability to reduce the amount of complexity surrounding your tape infrastructure. • Destination for Nearline/Archives • DR Platform for your VMware/SAP environment • Increased retention capabilities • Space Savings, Power and Cooling Savings, Management Savings • Fast disk performance for writes/restore • Reliability • Reduction in backup/restore failures. Strong check sums performed of all data backed up to DD restorer every time. • DD invulnerability architecture ensure data integrity and systems resiliency that will increase over all reliability to 99% availability. • Replication/Disaster Recover • Capacity optimized storage and global compression reduce the amount of data sent over the WAN by more then 95%. • Industry leading price-performance • 5-10 X more cost effective then other disk based solutions • IP based replication enables cost effective disk based replication leveraging existing infrastructure. Not possible with other disk based solutions. • Reduced management costs, tape related process, people loading, touching tapes, off-site shipping. • Non disruptive integration • Data Domain Restorer integrates with existing back up application. • Existing back up process does not change. No training or new skills required. Confidential

9. What does this do to the tape activity? • Current tape consumption (before DD) • Daily = 8TB-10TB daily tape created and going offsite • Weekly = 50TB-60TB tape created • Monthly = 240TB tape created • Qtrly = 920TB tape created • Tape consumption moving forward • Qtrly = 10TB tape created Confidential

10. Data Domain Benefits Summary: • Back up with Data Domain • Maximized Capacity: global compression technology eliminates data redundancy to optimize storage capacity • Reduced Costs: deduplication shrinks back up and recovery costs and reduces management costs by decreasing the number of cartridges and drives in the environment • Increased reliability: Better than 99% back up success rate, integrity checks and self healing capabilities • Performance: faster back up and restore times. Longer retention time for immediate restores • Disaster Recover: Global compression replication support for multi site data protection allowing data to be easily duplicated for off site and archive support. – Using 95% less bandwidth than traditional replication technologies Confidential

11. Notes from Data Domain users… • Templates? • – Store them on the DDR “Nearline”, and they compress like crazy! • DR Test? • – P2V your core infrastructure to a DDR, replicate, then successfully complete your DR test in hours… • Don’t need no stinkin’ software! • -Use VCB to dump to NFS mount! No backup software needed! Confidential

12. Product Overview • DD Hardware: • DD580 12U 19-inch, four-post, rack-mount enclosure, hot-plug disks, redundant fans, N+1 power supplies, 2 copper 10/100/1000 Ethernet ports (optional dual add-on GB Ethernet, copper or fiber), serial port • NFS v3 over TCP, CIFS, NDMP v2 and FC VTL supported connectivity protocols • Physical Capacity Raw – 15 500GB hot plug disk drives • Virtual Capacity – up to 400TB’s per DD580 • Throughput Maximum – up to 800GB/Hr • DD Software: • Software Features - Global and local compression, integrated dual parity RAID (DDRAID), Data Invulnerability Architecture™, telnet, ftp, ssh, email alerts, command line management interface, GUI, end-to-end verification (ongoing), scheduled capacity reclamation (clean), SNMP, Data Domain Replicator (add-on option) Confidential

13. Data Domain Insurance Customers • PMI Group • Copic Companies • PMI Mortgage Insurance Australia Ltd • Fidelity National Financial Group • Fidelity National Title Group • WMF Aktiengesellschaft • CHURCH PENSION GROUP • YMCA Retirement Fund • HEMIC • London Insurance • NorthWest Administrators C/O Western conference of Teamsters • Kuo Hua Insurance • Willis • Global Aerospace Underwriting • Unigarant • IAK Verzekeringen • Britannia Building Society • Hiscox • Canadian Northern Shield • Summacare Health Plan Inc • Peachtree Special Risk Brokers • Melco Insurance • Financial Insurance Management • AFLAC • Blue Cross Blue Shield of AZ • ODS Companies • Blue Cross of Idaho • Island Insurance Companies • Mutual Of Enumclaw • Torch Mark • Prudential Financial • CPIC • Odyssey America Reinsurance • Land America Financial Group, Inc. • BGW (Berufsgenossenschaft für Gesundheitsdienst und Wohlfahrtspfleg • Sanacare AG • Action Benefits • AFA Försäkring • CareSource • Aetna • Pacificare Health Systems • First Choice Health • Kaiser Permanente - Oakland • CSAA • Mercury Insurance Group • Steinbruchs Berufsgenossenschaft • American Interstate Insurance • Princeton Insurance Company • Montpelierre • Farm Bureau Mutual Insurance Co Confidential

14. Data Domain Feedback from a few customers • From: Toby Anderson [mailto:Toby.Anderson@mitchell.com] Sent: Monday, November 05, 2007 10:34 AMTo: Randy Hopkins ; Paul Malkon ; AJ • Subject: RE: Data Domain / Mitchell InternationalImportance: Low • Hi Paul / Randy / AJ, • I have been researching different disk backup and data reduction (de-dupe) solutions for the past 3 years and may be able to help you with questions (as I’m sure Randy can too).  In my opinion, the Data Domain is the only “plug ‘n play appliance” in the market place that has the proven track record and works as advertised.  If you want a simple all in one solution that offers security, redundancies, speed, replication options, excellent support, “inline” duplicate data reduction and the ability to see ‘inside’ the box when necessary – Data Domain is the choice.  I know both the local Quantum staff and many other San Diego area service providers and I like them – but I do not let friendships or good service dictate what solution is appropriate for the challenges I face.  At the end of the day, good results are what we get paid for. • If you want, give me a call and I can discuss it with you.   • Thanks, • Toby • Office: 858-530-8867 • Why did you purchase Data Domain? • We were looking to transition away from tape, and you overcame our fear of the transition. • What problems did we solve? • We reduced complexity, raised reliability and performance, and improved storage efficiency.  Most importantly, we took back control of backups from a third-party. • What is your experience with the Data Domain products? • Excellent.  Reliable system, great performance, restores work(!), exceptional customer support.  What is your experience with Data Domain support? • Exceptional. • What is your experience with the Data Domain sales team? • Exceptional.  No bull, good advice and guidance in the buying process. • How can we help moving forward? • Stay healthy, grow your business, keep winning against tape-based vendors, and sell us more capacity at a good price when we are ready. • Was there anything you were disappointed with in your experience or purchase with Data Domain? • No.  • Tim Lewis • Director of Operations • Syntricity, Inc. Confidential

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17. How do I contact you guys? • Account Executive – Mike Coughlin • mcoughlin@datadomain.com • 480-415-4866 • Systems Engineer – Patrick Sliney • psliney@datadomain.com • 602-689-9443 Confidential