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Home Care Satisfaction Measure HCSM

. Competency. Choice. Humaneness. Accessibility. Continuity of Care. Adequacy. Dependability. Advocacy. Dimensions of Home Care SatisfactionIdentified in Focus Groups. Current Applications. Georgia Department of Human ResourcesMassachusetts Executive Office of Elder AffairsFlorida Department of E

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Home Care Satisfaction Measure HCSM

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    1. Home Care Satisfaction Measure (HCSM) Homemaker Services (HCSM-HM13) Home Health Aide Services (HCSM-HHA13) Home Delivered Meals (HCSM-MS11) Grocery Service (HCSM-GS10) Care Management Service (HCSM-CM13)

    3. Current Applications Georgia Department of Human Resources Massachusetts Executive Office of Elder Affairs Florida Department of Elder Affairs Rhode Island Department of Elder Affairs Hawaii Department of Elder Affairs Franklin County, OH Council on Jewish Elderly, Chicago, IL

    4. Psychometric Properties Field test sample (N=228): > 60 years of age, English or Spanish as primary language, in receipt services at least 6 months, and cognitively intact Reliability: HCSM test-retest correlations were large and significant, ranging from .68 - .88 Validity: Correlations of HCSM satisfaction scores with independent ratings of satisfaction were large and significant, ranging from .49 - .71 Other: Client characteristics -- age, gender, race, and ADLs -- had little impact on HCSM scores, but some evidence of response sets

    5. Summary Statistics

    6. Turning Performance Measurement into Performance Management • What does the information say? Is it understandable? Did it fit with our experience? • So what? What does the information tell us about our performance? • Now what? What do we need to do next to change/maintain our performance?

    7. Revised 1999 HCSM Benchmarks

    8. Graphical Profile of HCSM Results

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