Supporting materials for RMS
This presentation is the property of its rightful owner.
Sponsored Links
1 / 24

Supporting materials for RMS Provided by Retail Customer Choice (RCC) team PowerPoint PPT Presentation


  • 53 Views
  • Uploaded on
  • Presentation posted in: General

Supporting materials for RMS Provided by Retail Customer Choice (RCC) team. Pro-Active Transaction Resolution Measures. 867s Received on Cancelled Service Orders. 867s received on Cancelled Service Orders. Situation

Download Presentation

Supporting materials for RMS Provided by Retail Customer Choice (RCC) team

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Supporting materials for rms provided by retail customer choice rcc team

Supporting materials for RMSProvided byRetail Customer Choice (RCC) team


Supporting materials for rms provided by retail customer choice rcc team

Pro-Active Transaction Resolution Measures

867s Received on Cancelled Service Orders


867s received on cancelled service orders

867s received on Cancelled Service Orders

Situation

ERCOT periodically receives 867_03 Finals and 867_04s for service orders that are Cancelled in ERCOT systems. The Service Order Sub-Statuses that are considered Cancelled are: CR Requested, Customer Objection, ERCOT Operating Rule, Manual, Permit Not Received, with Exception, Unexecutable and Rejected by TDSP. This can indicate an out-of-sync condition between the TDSP and ERCOT.

Mechanism for Handling 867 RCSO:

Step 1: ERCOT produces 867RCSO data each Friday and submits a report file to each TDSP and CR via the ERCOT Portal

Step 2: The TDSPs review the report line items and take one of the following actions:

a) If the TDSP has cancelled the service order, no further action is required

b) If the TDSP has completed the service order, they will initiate a day-to-day FasTrak issue and work with ERCOT to get ERCOT systems changed to complete. Completion of cancelled service orders will require the approval of the CR initiating the transaction.

(Note: For Cancel by Customer Objection, the TDSP will honor the cancel in their systems)


867s received on cancelled service orders1

867s received on Cancelled Service Orders


Supporting materials for rms provided by retail customer choice rcc team

Pro-Active Transaction Resolution Measures Missing 867 Report Summary


Missing 867 report

Missing 867 Report

Missing 867 Report

  • The Missing 867 Report will provide TDSPs information about Service Orders in a scheduled state for which ERCOT has not received an 867 completing transaction at least seven days after the scheduled meter read

  • Weekly report provided to the TDSP via the ERCOT Portal

    Stats Summary:


Missing 867 report1

Missing 867 Report


Supporting materials for rms provided by retail customer choice rcc team

MarkeTrak Issue Status


Marketrak production metrics sample reports

Total D2D Issues Submitted

12/1/2006 - 12/31/2006

Sub-Type

Issue Count

997 Issues

6

Cancel with Approval - CR

3141

Cancel with Approval - TDSP

16

Cancel without Approval

30

Inadvertent Switch

1503

Missing TXNS

743

Other

83

Reject TXNS

14

Rep of Record

18

Siebel CHG/Info

110

Usage/Billing Issues

1026

Grand Total

6690

MarkeTrak production metrics / sample reports

Total D2D Issues Submitted – 12/01/06 – 12/31/06


Marketrak production metrics sample reports1

MarkeTrak production metrics / sample reports

Total DEV Issues Submitted – 12/01/06 – 12/31/06


Marketrak production metrics sample reports2

MarkeTrak production metrics / sample reports

Total D2D Issues ERCOT Actioned– 12/01/06 – 12/31/06


Marketrak production metrics sample reports3

MarkeTrak production metrics / sample reports

Total DEV Issues ERCOT Actioned– 12/01/06 – 12/31/06


Marketrak production metrics sample reports4

MarkeTrak production metrics / sample reports

Total D2D Issues No ERCOT Action – 12/01/06 – 12/31/06


Marketrak production metrics sample reports5

MarkeTrak production metrics / sample reports

Total DEV Issues No ERCOT Action – 12/01/06 – 12/31/06


Marketrak production metrics sample reports6

MarkeTrak production metrics / sample reports

  • Reminder – escalation emails are setup for calendar days

Total D2D Unacknowledged– 12/01/06 – 12/31/06


Marketrak production metrics sample reports7

MarkeTrak production metrics / sample reports

  • Reminder – escalation emails are setup for calendar days

Total DEV Unacknowledged– 12/01/06 – 12/31/06


Supporting materials for rms provided by retail customer choice rcc team

FasTrak Issue Status


Day to day fastrak issue stats by category thru 12 31 2006

‘Day to Day’ FasTrak Issue Stats by Category (thru 12/31/2006)

Legend:

Counts are of issues submitted during each month.

EI = ERCOT Initiated Issue

Non-ERCOT issue = Issues logged directly between the CR and TDSP with no ERCOT involvement to resolve.

Category of “All Other” does not have subtype. Issues logged as “All Other” can include Transaction Issues, Rep of Record Issues, Service Order Changes, etc.


Day to day fastrak issue stats by category thru 12 31 20061

‘Day to Day’ FasTrak Issue Stats by Category (thru 12/31/2006)

  • Of the 68 In Progress D2D Issues, 40 are resolved and awaiting other party resolution check off

  • Total D2D Issue ESI IDs worked to date since January 1, 2006 = 49,016


Day to day fastrak issue stats by category thru 12 31 20062

‘Day to Day’ FasTrak Issue Stats by Category (thru 12/31/2006)


Dev fastrak issue stats by issue type thru 12 31 2006

DEV FasTrak Issue Stats by Issue Type (thru 12/31/2006)

Legend:

Counts are of issues submitted during each month.


Dev fastrak issue stats by issue category thru 12 31 2006

DEV FasTrak Issue Stats by Issue Category (thru 12/31/2006)

  • Of the 70 In Progress DEV Issues,6 are resolved and awaiting other party resolution check off


Dev fastrak issue stats by issue type thru 12 31 20061

DEV FasTrak Issue Statsby Issue Type(thru 12/31/2006)


Dev fastrak issue stats by issue category thru 12 31 20061

DEV FasTrak Issue Stats by Issue Category (thru 12/31/2006)


  • Login