Communication
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Communication PowerPoint PPT Presentation


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Communication. Social Styles. Communication Factors. Context Interpretation Feedback Barriers Semantics Jargon Acronym. Active Listening. Verbal Communication Words we hear Words we say Tone of voice Volume of voice. Non-verbal communication What we see Body Language

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Communication

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Communication

Communication

Social Styles


Communication factors

Communication Factors

Context

Interpretation

Feedback

Barriers

Semantics

Jargon

Acronym


Active listening

Active Listening

Verbal Communication

Words we hear

Words we say

Tone of voice

Volume of voice

Non-verbal communication

What we see

Body Language

Eye contact


Listening behaviors

Listening Behaviors

Good

Poor

Good eye contact

Asking probing questions

Positive tone of voice

Good feedback

Rigid demeanor

Dismissive attitude

No eye contact

Daydreaming

No response


Social styles

Analytical

Driving

Amiable

Expressive

Social Styles


Communication styles

Communication Styles

Driver: direct/tell

Analytical: thinks/asks questions

Expressive: talks/spontaneous

Amiable: quiet/initiates


Questions comments

Questions/Comments

Communication and Social Styles


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