Human Relations
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Human Relations. Motivation. Motivation. Human Relations. Is an internal or external stimulus that arouses enthusiasm and persistence in pursuit of a certain course of action or goal. Would you go get a dollar?. Human Relations. There is a dollar bill under someone’s chair in this room.

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Human relations

Human Relations

Motivation


Motivation

Motivation

Human Relations

Is an internal or external stimulus that arouses enthusiasm and persistence in pursuit of a certain course of action or goal.


Would you go get a dollar

Would you go get a dollar?

Human Relations

There is a dollar bill under someone’s chair in this room.


Would you go get a dollar1

Would you go get a dollar?

Human Relations

If right now it was under a rock at the top of Mt. Rainier?

How about if it was inserted in the book Contemporary Algebra in the school library?


Would you go get a million dollars

Would you go get a million dollars?

Human Relations

If right now it was under a rock at the top of Mt. Rainier?


Human relations

Human Relations

A Model of Motivation

Need

Action

Tension

Relief


Another model of motivation

NEED-

Creates desire to

fulfill need.

BEHAVIOR-Taking action to fulfill needs.

REWARDS-

Satisfy needs.

FEEDBACK-Reward informs person whether behavior was appropriate and should be used again. (Was it worth it to go to the top of Mt. Rainier for a dollar?)

Another Model of Motivation

Human Relations


Wants and needs

Wants and Needs

Human Relations

A “want” is a wish for.

A “need” is more urgent.


Needs

Needs

Human Relations

  • Primary Need

    – basic needs required for life.

  • Secondary Need

    --psychological; unique.


Wants and needs1

Wants and Needs

Human Relations

Does a “want” ever become a “need”?


Maslow s hierarchy of needs theory

Self-Actualization

Needs

represent the need for

self-fulfillment

Esteem Needs

desire for a positive self-image

and to receive attention

Social Needs

desire to be accepted by one’s peers

Safety/Security Needs

safe and secure physical and emotional environment

Physiological Needs

most basic human physical needs

Maslow’s Hierarchy of Needs Theory


Herzberg s two factor theory

Area of Satisfaction

Motivators

Achievement

Recognition

Responsibility

Work itself

Personal growth

Motivators influence level of satisfaction.

Area of Dissatisfaction

Hygiene

Factors

Hygiene factors influence level

of dissatisfaction.

Working conditions

Pay and security

Company policies

Supervisors

Interpersonal

relationships

Herzberg’s Two-Factor Theory


Acquired needs theory

Need for

Power

desire to influence

or control others

Need for Affiliation

desire to form close personal

relationships, avoid conflict, and

establish warm friendships

Need for Achievement

desire to accomplish something difficult, master

complex tasks, and surpass others

Acquired Needs Theory


Process theory

Process Theory

A group of theories that explain how people select behaviors with which to meet their needs and determine whether their choices were successful.

Vroom’s Expectancy Theory

  • motivation depends on individuals’ expectations about their ability to perform tasks and receive desired rewards.

  • concerned not with identifying types of needs but with the thinking process that individuals use to achieve rewards.

  • based on the effort, performance, and desirability of outcomes.


New methods of motivation

New Methods of Motivation

Human Relations

  • Unconventional and cost-effective rewards

  • Technology

  • Flexibility

  • Training

  • Attention and recognition


Basic motivation model

Basic Motivation Model

Need

Frustration

Fulfillment

Nonfulfillment

Positive

Behavior

Negative

Behavior


Application of motivation theories

Application of Motivation Theories

  • Consider alternative ways to fulfill needs and wants.

  • Avoid negative behaviors that can limit future opportunities.

  • Consider which behaviors might benefit you in the long run.


Motivational source fields

Motivational Source Fields

SOURCES OF FOLLOWER

MOTIVATION

DEGREE OF POSSIBLE

LEADER INFLUENCE

Outside

Forces

HIGH

Inside

Forces

MEDIUM

Early

Forces

LOW


Methods for enhancing motivation

Methods for Enhancing Motivation

  • Sell; don’t tell.

  • Let your followers make their own decisions.

  • Delegate; don’t dump.

  • Set goals with your followers.

  • Listen to your followers and let them know you are listening.

  • Follow through.

  • Don’t change course midstream.

  • Build in a monitoring system.

  • Give criticism gracefully.

  • Have a plan for employees’ future.

  • Avoid hasty judgments about work style.

  • Use rewards and incentives.

  • Encourage camaraderie and friendship.


Motivating generations

Motivating Generations

Human Relations

  • Traditionalists

  • Baby boomers

  • Generation X

  • Generation Y


New methods for motivating workers

New Methods for Motivating Workers

  • Education and training

  • Job enrichment and job expansion

  • Choices, freedom, and flexibility

  • Encouragement and praise

  • Leisure time


How can we use motivation theory to get what we want

How can we use Motivation Theory to get what we want?

Human Relations

  • From our friends?

  • From Parents?

  • Teachers?

  • Bosses?

  • Employees?


More thoughts on motivation in business

More thoughts on Motivation in Business

Human Relations

  • Catch people “doing something right”

  • The One Minute Praising (Waytogo!)

  • Peer Recognition (High five program)

  • Empowerment

  • Participatory Management

  • Team building


Human relations

Next:

Human Relations

Solving Problems and Making Decisions


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