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Phone Users : AAM ADMI EXPLOITED EVERY SECOND Victim of Conspiracy of Silence. By: Col S N Aggrawal – Veteran Venue: Birla Institute of Technology Sector 1, Noida Dated: 29 January 2011. TRAI This workshop is arranged under the aegis of TRAI

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phone users aam admi exploited every second victim of conspiracy of silence

Phone Users : AAM ADMI EXPLOITED EVERY SECONDVictim of Conspiracy of Silence

By: Col S N Aggrawal – Veteran

Venue: Birla Institute of Technology

Sector 1, Noida

Dated: 29 January 2011

slide2

TRAI

This workshop is arranged under the aegis of TRAI

  • TRAI ACT enjoins on the regulator to REGULATE TELECOM SERVICE, TARIFF & PROTECT CONSUMERS. As Police protects CITIZENS, TRAI is the telecom police to protect Phone Users.
2 g trai impact on aam admi
2 G & TRAI --- IMPACT ON AAM ADMI
  • TRAI sleeps—Phone Users are fleeced[ Police sleeps, crime takes place]
  • TRAI - SILENT SPECTATOR-- [ CAG & Supreme Court ]- 2G Scam Exchequer LOSSES Rs.176000 Crores. Debated by MEDIA, PARLIAMENT & Supreme Court
  • TRAI – SILENT OPERATOR-- AAM ADMI IS ROBBED Rs.100,000 Crores Annually. NO ONE TALKS - MUTE SUFFERER
  • LOOT — UNIQUE – NO LICENSE/ Mines or Contract but POCKETS of AAM ADMI
slide4
LOOT
    • This LOOT is not PRESUMPTUOUS but REAL:
  • TRAI is silent operatorIn service of CORPORATESnot accountable to ANY ONE EVEN PARLIAMENT
  • Belief that TRAI is not accountable to any one, even parliament, for violation of the ACT & ABUSE of authority has proved DISASTROUS for INDIAN TELECOM. 2G scam and EXTORTION of Phone users is before us..
slide5

CAN ANY ONE ARRANGE A DEBATE

on

TV, persuade print media

to

educate readers, POLITICAL PARTIES and LEGAL FRATERNETY to rise?

Can CAG / CVC Act?

TRAI functioning NEEDS THOROUGH INVESTIGATION.

slide6

My Credentials

  • From 1972 to 1975, taught telecom degree students at MCTE[Military College of Telecom Engineering] Mhow .
  • Share my experience as SERVICE PROVIDER for 30 Yrs & Consumer Activist for 15 Years.

a) SP: Different than DoT who rise to CHAIRMAN TRAI/CVC for failures :

[Rs.40000 Crores in USO, 50000 villages to be connected, Broad Band

only 1%.] $$

b) Consumer Activist:

    • Prevented Tariff Hike in 1998 & 2003 with the help of Ms Mamta Banerjee $$ $
    • Cable Subscription in NOIDA reduced to Rs.100 from 250 [1999]
slide7

2. Truth

  • 73 Crore subscribers, 71 Crore MOBILE & 67 Crore PREPAID ,Majority illiterate, faceless, helpless & EXPLOITED as they pay in ADVANCE.
  • Their Limitations
  • An individual—NOT A CORPORATE or UNION
  • Majority half literate / illiterate,
  • ACCESS DENIED by Levy on Customer Care
  • Lack resources for complaint—time, money and energy
slide8
v UNABLE to write COMPLAINT

Vi MISLEADING ADVERTISEMENT VIOLATING TTO48

vii Exploit as Number is IDENTITY [ ABSENCE of MNP]

viii NO TRANSPARENCY. Standard reply—visit website. Country has only 7 Crore internet connections against 72 Crore subscribers. RETAIL OUTLET is only point of contact.

slide9

3. TRAI & YOU

  • Protector of Consumers has become PREDATOR—instigates corporate to fleece consumer. TRAI-- RAKHSAK TURNS BHAKSHAK
  • GOOD STEP & LOOT
  • FORBEARANCE was the best thing to happen. It allowed telcos, freedom of tariff and hence the REDUCTION.
  • Tariff is low but. Benefit of REDUCED TARIFF IS Denied by ABUSE of Forbearance & VIOLATION of regulations $$
  • LOOT
  • Theloot FAR EXCEEDS Rs.100,000 Crores- When the police joins the murderer - Citizens have NO HOPE. Like wise if TRAI joins corporates—phone users are fleeced. LOOT Arithmetic is simple.
slide10

Abuse of Forbearance. TRAI has abdicated its DUTY to vet schemes. $$

  • Height is the ADVISORS & Chairman are IGNORANT about their duties, regulations and TTO—Monitoring & CHECKSand Suo Motu Investigations.
  • Plans : Non-existent, Confuse the subscribers [Even TRAI Advisors & telcos find itdifficult to DECIPHER] example—444,395, etc.,
  • Packages NEVER vetted. Result TELCOS are law unto themselves & QUOTE TRAI approval for VIOLATION. TRAI defiant and PROUD to claim” We have NO TIME TO VET”
  • Sale without VOUCHER is illegal, $$
  • Processing charges are ILLEGAL
  • Rs.6 TALK TIME on recharge of Rs.10 ? MURDER,INHUMAN—NOT BUSINESS $$
slide11

Processing Fee of 121 on 200 recharge

  • Packages are TRAPS—200,400
  • Restricted by duration & date
  • Security Deposit from PREPAID ?
  • Standard Pulse is 30 Sec but not enforced
  • Developed World has simple recharge- PAY AS YOU GO—WE NEED SIMPLER and better regulation AS OUR USERS ARE ILLITERATE $$
slide12

5.VIOLATING TTO 48 Amendment

  • It DIRECTS telcos to charge NEW REDUCED RATES to all.
  • Biggest mischief- 1 Paisa per second is ADVERTISED but Re 1 per minute is charged.
  • Quote-” You are old customer, hence old rates” , It is VIOLATION UNCHECKED & is outright cheating.
  • 70% OVERCHARGE is CRIMINAL.OPEN LOOT $$
  • Now Silent burial of REFUND is PLANNED. [DEAF to all requuests]
  • MNP has not been spared.

For 1 paisa per sec, you have to pay Rs.28 processing fee. $$

slide13

6. Customer Care $$

  • TRAI & Telcos have DECLARED 72 crore subscribers as EVE TEASERS and levied charge on Customer Care .
  • TRAI becomes moral police, omnipotent to issue ordinance to fix ZAZIA [ even Moghuls did not do it]on the entire country. ILLEGAL. Extra constitutional.
  • Only POLLUTED and INSANE mind could do this.
  • Conspired with corporate to please them with ADDL revenue or
  • Works as sentry to corporate and their interest.
  • IDEAL to ensure that POOR SERVICE IS FORCED WITHOUT COMPLAINT.
slide14

7. Premium Rates on 139

139- RAIL HELP LINE TURNED INTO LOOT LINE

  • 139 is RAIL HELP LINE number. $$
  • THREE DIGIT NUMBER are for HELP LINES -for convenience of dialling and are mostly TOLL FREE. . Through out the world.
  • It is neither COMMERCIAL nor REALITY show number.
  • CLANDESTINE Recovery of Premium [email protected] Rs2 to Rs 6 per minute without consent of subscriber is illegal, inhuman and UNIQUE.
  • Country has only 7 crore internet connections & 3 crore fixed line.
  • Majority of 70 crore are POOR & have mobile only .IDEAL TARGET TO BE EXPLOITED & MAKING BILLIONS . WHAT BETTER BUSINESS?
slide15

$$Its INITIATION in Jan 2010 when FOG immobilised every thing, PUBLIC anxious about their near and dear ones arrival/departure and where about- wasMOST HENIOUS CRIME compounded by TRAI by not putting a stop.Claim IMPOTENT.

  • TRAI is enjoined by the ACT to REGULATE TELECOM SERVICE including tariff and PROTECT CONSUMERS. It has BETRAYED its DUTIES & RESPONSIBILITIES.Partner in INHUMAN TREATMENT OF PEOPLE.
  • Service Providers under the BLESSING of TRAI have become BOLD & fleece AAM ADMI by FRAUDULENT PRACTICES on one pretext or the other WITHOUT ANY CHECK.
  • WHO will REGULATE the TRA I , INVESTIGATE its functioning, AUDIT / Check the accounts of Service Providers .
  • TRAI is IMPOTENT to stop this but OMNIPOTENT to levy on CC
  • Service Providers must REFUND the EXTORTED money to USERS. DO NOT GO DEAF
slide16

8. Consumer Protection --- Consultation Paper [SINISTER INTENTION] $$

  • Pleaded for JUSTICE for PREPAID in Mar 2009
  • Feb 10—Having failed—Review was forced
  • Aug 10-- This 140 page DOCUMENT has only one paragraph on Prepaid . NO PROTECTION. Why?
  • Design-Back to 20th century. Customer care[ NO ACCESS], Docket Number, Nodal Officer & Appelate Auth ?Is it PROTECTION?
  • Single Point Settlement—like credit card & others.
  • If NOT, Prefer MNP[ Port number] to COMPLAINT ?
  • PP needs Simple Recharge, Prevailing Tariff, Usage detail & access to customer care.
  • Separate NUMBER for 96% Prepaid Subscribers ? CC to escalate

& not subscriber

  • Post May 12 — usage info to PP given but LOOT CONTINUES.
  • Prefer MNP or COMPLAINT ?
slide17

9. Consultation Paper on Tariff $$

  • Tariff Low- No request to REVIEW
  • Request for ENFORCEMENT OF FORBEARANCE & REGULATIONS &
  • For END TO FRAUD, REFUND OF LOOT & PUNISHMENT of FRAUDSTER
  • INSTEAD CRIME DISCUSSED with accused for TEN MONTHS, followed by Consultation Paper
  • ATTEMPT TO DENY REFUND, MAKE FRAUD LEGAL & PERMANENT.
slide18

10. Open House Discussions SINISTER DESIGNS

  • OHD is held for VIEWS of all stake holders—
  • These are packed by service providers, CONSUMER represented by absence or lone CAG and ignorance.
  • CAGs denied participation by REFUSAL to hold OHD at Chennai
  • OHD at JAIPUR was held on the date of TDSAT hearing- to prevent CAG to attend
  • Why MANY OHD? MULTIPLY corporate views who are present every where.
  • PUNISH Consumer?
  • RUNNING from TRUTH & DEBATE.
  • MISCHIEF & SINISTER DESIGN.
  • Coward & Corrupt Practice
slide19

11. MNP

  • MNP requests in LARGE NUMBER are being rejected [60000 out of 140000]
  • Reason—wrong number, negative bill[PP], delays, 0.7 Paisa outstanding
  • Arm Twisting—Obtainingsignatures for not PORTING
  • Be Careful against fraud.
  • While porting, ENSURE correct PACK from NEW SP
slide20

12. CUTCEF

  • Fund meant for CONSUMER EDUCATION
  • Consumers Money-not of TRAI
    • NO WARNING through media against FRAUDS
  • Without OBJECTIVE & PLAN - Abused on SOCIALISING, Creating Cheer Leaders
slide21

13. Conclusion:

  • Write to Mr Kapil Sibal for refund of LOOT & End to ABUSE of REGULATION.
  • At [email protected] can do it as Mr Jagmohan did.
  • TRAI has BETRAYED the ACT & THE CONSUMER.
  • INVESTIGATE FUNCTIONING.
  • 12 May10 Meet with CEOs --- Effect; Usage. 139 Charge. Silent BURIAL TO REFUND ORDER. ?
  • Guess—Why QUEUE for licenses? $$
  • Business Potential? No. It is LOOT POTENTIAL
slide22

Thank You

Contact me at:

Col S N Aggarwal -Veteran

0120 - 2431955, 4281807

9810216653, 9711232866

[email protected]

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