slide1
Download
Skip this Video
Download Presentation
Improving Performance and Measuring Impact Cindy Walters , UTA SSW Graduate

Loading in 2 Seconds...

play fullscreen
1 / 24

Improving Performance and Measuring Impact Cindy Walters , UTA SSW Graduate - PowerPoint PPT Presentation


  • 117 Views
  • Uploaded on

Improving Performance and Measuring Impact Cindy Walters , UTA SSW Graduate Regional Sales Director, Social Solutions. Types of Performance. Individual Performance Staff Performance Program/Agency Performance. Ways to Look at Performance. Are we meeting our stated goals? (Mission)

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Improving Performance and Measuring Impact Cindy Walters , UTA SSW Graduate ' - lucita


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide1

Improving Performance and Measuring Impact

Cindy Walters, UTA SSW Graduate

Regional Sales Director, Social Solutions

types of performance
Types of Performance
  • Individual Performance
  • Staff Performance
  • Program/Agency Performance
ways to look at performance
Ways to Look at Performance
  • Are we meeting our stated goals?

(Mission)

  • Are we efficient and effective?

(Time and Effort)

  • What difference are we making in our clients’ lives?

(Outcomes)

strive to raise the bar
Strive to Raise the Bar

We challenge and equip service providers and their funders to turn good intent into measurable change by relating efforts to outcomes.

football analogy
Football Analogy

The Game Score is measurement

“How we did”

The Game Review is

“How we can improve”

individual performance
Individual Performance
  • What is the Plan?
    • Service/Treatment Plan
  • What is the Outcomes?
    • What is the impact or changewe are seeking?
  • How to show the results?
    • Telling your story with data
individual assessment over time
Individual Assessment Over Time

4. Organizational growth

individual improvement
Individual Improvement

4. Organizational growth

staff performance individual and collectively
Staff Performance Individual and Collectively
  • Begins with the Job Description
    • Know your Position
  • Agreed upon Goals and Objectives
    • Know the Game Plan
  • Written Evaluation
    • Summary of the Results
agency program performance
Agency/Program Performance
  • Strategic Plan
    • Alignment with Mission
  • Actual vs Projected Outcomes
  • Funders Expectations
  • Improvement/Capacity Building
areas to consider
Areas to Consider

As an agency, how is your …

1. Organizational Stability

2. Financial Stability

3. Program Quality (Products and Services)

4. Organizational Growth

combining it all together
Combining It All Together

4. Organizational growth

The whole is greater

than the sum of its parts

Ways to show your SUCCESS

reporting your progress
Reporting Your Progress

4. Organizational growth

Weighted Pre/Post Assessment

progress over time
Progress Over Time

4. Organizational growth

ongoing process
Ongoing Process

For continuous improvement, performance management is an ongoing process.

It is a culture within the agency at all levels from the front line staff to senior management.

How can we serve our clients better?

free webinars
Free Webinars

You are invited to join one of our Webinar where our customers talk about their use ETO - register on the website – www.socialsolutions.com

October 23rd - Identifying Outcome Benchmarks for Workforce Development

October 30th - The Path to Improving Performance in Delinquency Prevention Programs

Other recorded ones are listed on the website.

effective performance management
Effective Performance Management

In summary, Effective Performance Management is done on multiple levels:

  • Individual Clients
  • Staff
  • Program/Agency
scorecard season results
Scorecard – Season Results

The Game Score is measurement

“How we did”

The Game Review is

“How we can improve”

let eto help take you to the next level
Let ETO help take you to the next level

For more information contact: Cindy Walters [email protected]

www.socialsolutions.com

ad