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Environment and Quality goes Together

Environment and Quality goes Together. Ploie ş ti, 5 March 2011 Eva Bergh & Daniel Santesson. Upplands Väsby – a Brief Presentation. Location: Between Stockholm City and Arlanda Airport within the fastest growing region in Sweden. Population: 40 000 Growth speed: ca 1,7% annually

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Environment and Quality goes Together

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  1. Environment and Quality goes Together Ploieşti, 5 March 2011 Eva Bergh & Daniel Santesson

  2. Upplands Väsby – a Brief Presentation Location: Between Stockholm City and Arlanda Airport within the fastest growing region in Sweden Population: 40 000 Growth speed: ca 1,7% annually One of 26 municipalities that make up the Stockholm region The Stockholm region has just above 2 million inhabitants

  3. Social services Childcare and preschools Primary and secondary education Elderly care Care for the physically and intellectually disabled Planning and building issues Health and environmental protection Garbage collection and waste management Emergency services and emergency preparedness Water and sewerage The role of the municipalities Usual but not required by law: culture and leisure activities

  4. Local government An alliance of the four center-right parties form the current local government since 2006. Reelected 2010 From the political platform 2010-2014: Environment Safety Growth Improved school results Attractive and diversified housing

  5. Background: goals 2006-2010 Open up the municipal monopoly Offer multitude and freedom of choice • Stimulate enterprising within the welfare sector • Stimulate increased quality and decreased costs through competition. Bild 6

  6. Demonopolisation Process 2006 Pre-school 84% Elementary school 95% High school 49% Home help service 99% Geriatric care 80% Food, transportation 75% Rental flats 99% Employed 2 433 Tax rate 19,58 kr Economic result 25 M kr Percentages show municipal market share • 2010 • 25% • 61% • 35% • 47% • 50% • 0-5% • 66% • 1 534 • 19,18 kr • 40 M kr All welfare services are still 100% financed by the municipality! Bild 7

  7. The Integrated Management Systemswithin Upplands Väsby municipality

  8. Management by objectivesThe central steering system Classical balanced scorecard Co-worker perspective • Four perspectives • Ten strategic goals and key performance indicators • Several operative goals, key performance indicators and action plans Financial perspective Society and environmental perspective Customer perspective Strategic goals KPI Action plans Operative goals KPI

  9. Strengths and purposes of balanced scorecard and central steering system • Pin-points issues of strategic importance • Main focus areas • Help to prioritize • Signals need for large scale improvements Weakness: Not a complete list of everything we have to do

  10. Side systems of the central steering system Purpose • Systematic work within a specific area, e. g. quality or environment • Continuous improvements (small to medium scale) • Systematic measurement, analysis, follow up • Complete what-to-do-list. What, who, when and why! • Signals what goals to lift up to the strategic level

  11. The side systems Miljöarbete 2011-2013 • Environment management system • Launched as early as in 2007 • Forerunner and pioneer • Has given us lot of valuable knowledge and insights • Immense and hard work that has prepared and changed the culture and structure of the organisation and helped to modify important operation methods • A quality system per se • Systematic quality work • Launched in 2010 • Is highly important for answering the question if the market competition also leads to higher quality • Next step? Co-worker management system? • The model can be implemented in any area of importance!

  12. Environmental management system Why ISO 14001?

  13. The entire organisation

  14. Environmental policy Management review Planning Act Plan Continualimprovement Do Implementationand operation Check Checking Environmental management system

  15. Noise pollution Energy consumption Chemical management Waste mangement Competence Land Water Traffic and transports

  16. Environmental policy Management review Planning Act Plan Continualimprovement Do Implementationand operation Check Checking Environmental management system

  17. Internal environmental audits • Since 2008, about 70 audits • Since 2010 also quality audits • Support and Pusher

  18. Implementing • Environmental agents • Audits • Fact sheets and articles • Office meetings • Movies on the internal web • Connecting to the daily work

  19. Success factors • Management commitment • To reach out across the organisation • Daily work basis • Intergration of the management system • Not giving up

  20. Systematic quality work Customers perspectives, dialogue with the citizens. Comparison of: the municipality on a whole with other municipalities all suppliers of welfare services financed by the municipality of Upplands Väsby The Quality Prize, in 2011 (internal within the municipality) National Award: Swedish Municipality of Quality, in 2013…

  21. Continuous improvements

  22. Environment and quality together? • Clear and distinct structure with focus on the results. • Linked to the goal-steering. • Focus on follow-up and analysis to develop the work. • Implement a common culture/value system. • Focus on continuous improvments. • Improvment of our processes.

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