“E-mail Etiquette (Netiquette)”

1. “E-mail Etiquette (Netiquette)” By: Chris Pirillo Presented by: Thi Nguyen

2. Introduction • Caps Lock • Angry E-mails • Short Content • Emoticons • Forward Messages • Signature • Conclusion

3. Caps Lock • One of the biggest mistakes people make is to type with their caps lock on. • Caps lock should only be used for headings and/or titles in your messages, or even to emphasize certain words. • Using all caps may give the recipient an impression that you are yelling at them.

4. Angry E-mails • When you are upset with someone, the last thing you should do is write them an e-mail message. • It is even worst to send angry e-mail in a business context.

5. Short Content • If you can explain something in three words, than explain it in three words. • People are less likely to read an e-mail that contains several paragraphs. • Do not send out the entire text from a web page if it isn’t necessary. Instead, include a link to that web page. • Make sure that there are no run-on sentences.

6. Short Content Cont. • Use blank lines to separate your paragraphs. • Stay clear of tabs, because different e-mail programs can show tab stops differently onscreen. • Use spaces to indent something, but indenting the first line of each paragraph is unnecessary. • Do not reply to e-mails with one-word answers or questions.

7. Emoticons • Sometimes you may think you are being funny (or serious) in your writing, but it may come across differently to the reader. • Ensure the readers by using emoticons, also known as smileys. • There are thousands of combinations.  

8. Forward Messages • When forwarding a message, strip all the extraneous information and characters from it beforehand. • It cuts down the size of the message and makes it easier to read. • It is a form of common e-courtesy

9. Signature • The signature is the last part of the message the receiver will read. • Keep signature files down to 4-6 lines. • The signature typically includes your name, title, and contact information. • They’re perfect for conveying important information, but should remain short and sweet.

10. Conclusion • When composing e-mails, you should keep these main points in mind. • Effective communication is the key to success. QUESTIONS?!