Manchester continuum of care mcoc
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Manchester Continuum of Care (MCoC). NH HMIS Training Evaluation 08/07/2012. Overview of MCoC Training. Date: 8/7/2012 Purpose: Training for all users and Agency Admins was required because there was a software upgrade to ServicePoint 5.0.

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Manchester Continuum of Care (MCoC)

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Manchester continuum of care mcoc

Manchester Continuum of Care (MCoC)

NH HMIS Training Evaluation 08/07/2012

NH-HMIS Training on 8/7/2012 - MCoC


Overview of mcoc training

Overview of MCoC Training

Date: 8/7/2012

Purpose: Training for all users and Agency Admins was required because there was a software upgrade to ServicePoint 5.0.

Where: Mandatory training held at the Community Resource Center, 177 Lake Street, Manchester, NH.

Number of Attendees: 20 users/Admins in the morning and afternoon sessions.

Training lasted 2 hours for end users; Admins were required to stay an extra hour to review Reports and Administrative tasks.

Attendees were given a training binder that included 300 pages of documentation and a DVD with videos. They were asked to fill out an evaluation form, but everyone did not fill out a form, and some did not complete every question.

Users knew before training that there was a test to verify knowledge and that passing the test was a requirement for access into the new version of ServicePoint 5.

After passing test, users were emailed their HMIS certificate and given access to SP5.

Donna held make up training at Nashua and Manchester location and also online.

NH-HMIS Training on 8/7/2012 - MCoC


Agencies represented

Agencies Represented

NH-HMIS Training on 8/7/2012 - MCoC


Manchester continuum of care mcoc

NH-HMIS Training Evaluation Form

DATE: ___________________LOCATION: □BOSCoC □MCoC □GNCoC

NH HMIS would like your comments about this ServicePoint 5 training session. Your feedback helps us improve the effectiveness and content of future

training and improve our services. We appreciate and value your time in responding to these questions. Please answer the questions below using the

numbers 1-5 with 1 being the least accurate and 5 being the most accurate. Thank you for filling out the evaluation!

1. Is this your first time attending HMIS training? (check one) □Yes □ No

2. Would you say the length of the training was: □ Too brief □ Just Right □ Too long

If not just right, please explain:

3. Please rate your overall knowledge/skill level on HMIS Software (circle one in each category):

BEFORE attending this session/event: (Low) 0 1 2 3 (Moderate) 4 5 6 7 (High) 8 9 10

AFTER attending this session/event: (Low) 0 1 2 3 (Moderate) 4 5 6 7 (High) 8 9 10

4. What did you hope to gain from the session? (Please check all that apply)

□ How to enter a client record □ How to check a client into a bed

□ How to look up resources□ Other (Please specify)_________________________

5. The registration process from the Eventbrite website was: □ Easy □ Just right □ Too difficult

If difficult, please explain:

6. Would you say the frequency of reminder emails was: □ Too many □ Just right □ Not enough

If not just right, please explain:

7. How well did this session meet its stated objectives? (circle one): (low) 1 2 3 4 5 (high)

Please explain:

8. Was the content organized and presented well?(circle one): (low) 1 2 3 4 5 (high)

9. How would you rate the delivery of the content?(circle one): (low) 1 2 3 4 5 (high)

10. How would you rate the trainer?(circle one): (low) 1 2 3 4 5 (high)

11. How would you rate the handouts? (circle one): (low) 1 2 3 4 5 (high)

13. How would you rate the location?(circle one): (low) 1 2 3 4 5 (high)

14. How would you rate the room?(circle one): (low) 1 2 3 4 5 (high)

NH-HMIS Training on 8/7/2012 - MCoC


Manchester continuum of care mcoc

15. Rate your comfort level (after the training) with the following:

entering a single client (circle one): (low) 1 2 3 4 5 (high)

assessing a client(circle one): (low) 1 2 3 4 5 (high)

entering a family record(circle one): (low) 1 2 3 4 5 (high)

checking a client into a bed(circle one): (low) 1 2 3 4 5 (high)

looking up a client(circle one): (low) 1 2 3 4 5 (high)

16. How will this training help you in your day to day work?

Please explain:

17. If online training videos were available 24/7, how likely would you be to watch the videos? (circle one): (low) 1 2 3 4 5 (high)

18. Which type of training method do you prefer?:

□ watching videos showing the computer screen only

□ watching videos showing the instructor interaction with the screen and class

□ traveling to a location with a live trainer on site

□ other _________________________________

I would like to attend additional training on (please check all that apply):

□Another User training□Administration training□Basic Report Writing

□Advanced Report Writing □User Group (interactive group with other users)

□Other:___________________________________________________

How often would you like to have refresher training?

□Monthly□Every 3 months□Every 6 months □Once a year □Other:___________________________________________________

Contact Information:

Name:_____________________________________ Agency:___________________________________

Job/Role (please check appropriate box):

□Case Manager□Program Manager□Agency Administrator □Executive Director

□VolunteerOther:__________________________________________________

More comments:

NH-HMIS Training on 8/7/2012 - MCoC


Is this your first time attending hmis training

Is this your first time attending HMIS training?

NH-HMIS Training on 8/7/2012 - MCoC


Would you say the length of the training was

Would you say the length of the training was:

NH-HMIS Training on 8/7/2012 - MCoC


Manchester continuum of care mcoc

Please rate your overall knowledge/skill level using the HMIS software:Rating: 0 indicates the least knowledge and 11 indicates the most knowledge.

NH-HMIS Training on 8/7/2012 - MCoC


What did you hope to gain from this session

What did you hope to gain from this session?

NH-HMIS Training on 8/7/2012 - MCoC


The registration process from the eventbrite website was

The registration process from the Eventbrite website was:

NH-HMIS Training on 8/7/2012 - MCoC


Would you say the frequency of reminder emails was

Would you say the frequency of reminder emails was:

NH-HMIS Training on 8/7/2012 - MCoC


Manchester continuum of care mcoc

How well did this session meet its stated objectives?Rating: 1 indicates the least accurate and 5 indicates the most accurate.

NH-HMIS Training on 8/7/2012 - MCoC


Manchester continuum of care mcoc

Was the content organized and presented well?Rating: 1 indicates the least accurate and 5 indicates the most accurate.

NH-HMIS Training on 8/7/2012 - MCoC


Manchester continuum of care mcoc

How would you rate the delivery of the content?Rating: 1 indicates the least accurate and 5 indicates the most accurate.

NH-HMIS Training on 8/7/2012 - MCoC


Manchester continuum of care mcoc

How would you rate the trainer?Rating: 1 indicates the least accurate and 5 indicates the most accurate.

NH-HMIS Training on 8/7/2012 - MCoC


Manchester continuum of care mcoc

How would you rate the handouts?Rating: 1 indicates the least accurate and 5 indicates the most accurate.

NH-HMIS Training on 8/7/2012 - MCoC


Manchester continuum of care mcoc

How would you rate the location and room?Rating: 1 indicates the least accurate and 5 indicates the most accurate.

NH-HMIS Training on 8/7/2012 - MCoC


Manchester continuum of care mcoc

After the training, rate your comfort level with these ServicePoint tasks: Rating: 1 indicates the least accurate and 5 indicates the most accurate.

NH-HMIS Training on 8/7/2012 - MCoC


Manchester continuum of care mcoc

If online training videos were available 24/7, how likely would you be to watch the videos?Rating: 1 indicates the least accurate and 5 indicates the most accurate.

NH-HMIS Training on 8/7/2012 - MCoC


Which type of training method do you prefer choose all that apply

Which type of training method do you prefer?Choose all that apply.

NH-HMIS Training on 8/7/2012 - MCoC


I would like to attend additional training on choose all that apply

I would like to attend additional training on: Choose all that apply.

NH-HMIS Training on 8/7/2012 - MCoC


How often would you like to have a refresher training

How often would you like to have a refresher training?

NH-HMIS Training on 8/7/2012 - MCoC


Job type role

Job Type/Role

NH-HMIS Training on 8/7/2012 - MCoC


Summary

Summary

  • Tim from Bowman Systems trained 85 users in 5 days, 3 locations and 10 sessions (morning/afternoon each day)

  • Most users, not their first training and thought length of training was just right

  • Using Eventbrite to register was easy

  • Most everyone improved their knowledge or skill level

  • 95% said the several emails sent by HMIS as reminders about the training were just the right amount

  • Content organization, delivery, handouts and the trainer all received favorably high ratings

NH-HMIS Training on 8/6/2012 - GNCoC


Summary cont d

Summary (cont’d)

  • Comfort level of using the system after the training was markedly higher

  • Mixed review on watching videos

  • 64% of users want to travel to be trained by a live trainer every year; 23% wanted refresher training every 6 months

  • Users want additional training on Basic Report Writing and Administration tasks

NH-HMIS Training on 8/6/2012 - GNCoC


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