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Higher Education CIO Methodology. James M. Dutcher. Higher Education Yearly IT Planning. IT Organizational Review. Assessment. Executive Management Departments IT Dept Stakeholder Groups Students Faculty Staff. Alignment.

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Assessment l.jpg
Assessment

  • Executive Management

  • Departments

  • IT Dept

  • Stakeholder Groups

    • Students

    • Faculty

    • Staff


Alignment l.jpg
Alignment

  • Verify assessment information/documentation to compare/contrast with:

    • Organization goals, mission, values

    • Client/User needs

    • Budget/capital

  • DELIVERABLE => Report to executive management on where we are at (with issues highlighted for immediate action)


  • Verify prioritize issues l.jpg
    Verify/Prioritize Issues

    Perform Gap Analysis

    • Develop 4 Phase 90 day Plans based on ranked issues/projects illustrated on this map

    • Address issues that need attention immediately

    • Address critical decisions that cannot be postponed

    • Determine (organizational) quick-wins

    • Note major decisions and/or large expenditures that can be deferred until overall IT Strategy is developed



    It strategic plan l.jpg
    IT Strategic Plan

    • Multi-year vision/goals

    • Drives

      • IT Tactical Plans – 1 year view

        • Project Management

          • 90 day project plans

        • IT Operational Plans – day to day operations

          • Daily IT operations w/ metrics to gauge success & operational optimization considerations


    It planning l.jpg
    IT Planning

    Tactical

    OIT Mgt

    Tactical Plans

    • E-Learning Plans

    • IT Business Plans

    • Staff & Faculty

    • Development

    • Student Services

    • Etc.

    Academic Technology Tactical Plan

    Campus IT Tactical Plan

    Academic Technology Strategic Plan

    Campus Strategic IT Plan

    Institutional IT Strategic Plan

    Strategic

    Institutional Strategic Plan


    It dept management model l.jpg
    IT Dept. Management Model

    Strategic

    OIT

    Management

    Executive IT Management

    • IT Org. Management

    • IT Governance &

    • Steering Committees

      • Internet

      • Instructional Technology

      • Administrative Systems

      • Library

      • Policy

      • Security

    • Info Tech Planning

    • Strategic Project Office

    • Project Id & Selection

    • Project Management

    • Tactical & Budget

    • IT Processes & Procedures

    • Policies & Procedures

    • Standards

    • IT Best Practices Methods & Management

    • Info. Tech. Strategy

    • Mission

    • Goals

    • Campus Strategic IT

    • Plan

    • Academic Tech. Strategic Plan

    Day-to-Day IT Management

    • Integration & Security

    • Protocols

    • EAI

    • Disaster Recovery

    • HW/SW

    • Admin. Systems

    • Legacy

    • Misc. Servers &Systems, HW/SW

    • ERP

    • Network Administration

    • Data, Voice, Video

    • Wired

    • Wireless

    • HW/SW

    • Academic IT Mgt

    • Instructional Technologies

    • Classroom IT

    • Computer labs

    • CMS

    • HW/SW

    • Web Management

    • Internet

    • Intranet

    • Portal

    • HW/SW

    Tactical

    • IT Helpdesk/Support

    • Management

    • Academic Technology

    • Distance Learning

    • Campus IT

    • CRM

    • Knowledge Management

    • On-line Documentation Library

    • Library

    • Data Warehousing

    • IT Training Management

    • Technology Training

    • Business Process Training

    • For Students, Faculty, Staff

    IT Knowledge Management


    It operations methodology l.jpg
    IT Operations Methodology

    Define

    Improve

    Control & Stabilize

    Measure

    What is not defined cannot be controlled

    What is not controlled cannot be measured

    What is not measured cannot be improved



    Project determination l.jpg
    Project Determination

    • Projects (portfolio) viewed as assets

      • ROI based on:

        • Return of $$ invested

        • Academic Improvements

        • Savings realized

        • Community Obligations – translates to risk mitigations

      • Four Asset classes to classify project undertakings



    Establish review start up teams l.jpg
    Establish/Review (Start-Up) Teams Planning/Activities

    • On-going review/communications with:

      • Line Management

      • Executive Director

      • Network Services

      • User Services

      • Application Services

      • Human Resources

      • Academic IT Development


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