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Higher Education CIO Methodology. James M. Dutcher. Higher Education Yearly IT Planning. IT Organizational Review. Assessment. Executive Management Departments IT Dept Stakeholder Groups Students Faculty Staff. Alignment.

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Presentation Transcript
assessment
Assessment
  • Executive Management
  • Departments
  • IT Dept
  • Stakeholder Groups
    • Students
    • Faculty
    • Staff
alignment
Alignment
  • Verify assessment information/documentation to compare/contrast with:
      • Organization goals, mission, values
      • Client/User needs
      • Budget/capital
  • DELIVERABLE => Report to executive management on where we are at (with issues highlighted for immediate action)
verify prioritize issues
Verify/Prioritize Issues

Perform Gap Analysis

  • Develop 4 Phase 90 day Plans based on ranked issues/projects illustrated on this map
  • Address issues that need attention immediately
  • Address critical decisions that cannot be postponed
  • Determine (organizational) quick-wins
  • Note major decisions and/or large expenditures that can be deferred until overall IT Strategy is developed
it strategic plan
IT Strategic Plan
  • Multi-year vision/goals
  • Drives
    • IT Tactical Plans – 1 year view
      • Project Management
        • 90 day project plans
      • IT Operational Plans – day to day operations
        • Daily IT operations w/ metrics to gauge success & operational optimization considerations
it planning
IT Planning

Tactical

OIT Mgt

Tactical Plans

  • E-Learning Plans
  • IT Business Plans
  • Staff & Faculty
  • Development
  • Student Services
  • Etc.

Academic Technology Tactical Plan

Campus IT Tactical Plan

Academic Technology Strategic Plan

Campus Strategic IT Plan

Institutional IT Strategic Plan

Strategic

Institutional Strategic Plan

it dept management model
IT Dept. Management Model

Strategic

OIT

Management

Executive IT Management

  • IT Org. Management
  • IT Governance &
  • Steering Committees
    • Internet
    • Instructional Technology
    • Administrative Systems
    • Library
    • Policy
    • Security
  • Info Tech Planning
  • Strategic Project Office
  • Project Id & Selection
  • Project Management
  • Tactical & Budget
  • IT Processes & Procedures
  • Policies & Procedures
  • Standards
  • IT Best Practices Methods & Management
  • Info. Tech. Strategy
  • Mission
  • Goals
  • Campus Strategic IT
  • Plan
  • Academic Tech. Strategic Plan

Day-to-Day IT Management

  • Integration & Security
  • Protocols
  • EAI
  • Disaster Recovery
  • HW/SW
  • Admin. Systems
  • Legacy
  • Misc. Servers &Systems, HW/SW
  • ERP
  • Network Administration
  • Data, Voice, Video
  • Wired
  • Wireless
  • HW/SW
  • Academic IT Mgt
  • Instructional Technologies
  • Classroom IT
  • Computer labs
  • CMS
  • HW/SW
  • Web Management
  • Internet
  • Intranet
  • Portal
  • HW/SW

Tactical

  • IT Helpdesk/Support
  • Management
  • Academic Technology
  • Distance Learning
  • Campus IT
  • CRM
  • Knowledge Management
  • On-line Documentation Library
  • Library
  • Data Warehousing
  • IT Training Management
  • Technology Training
  • Business Process Training
  • For Students, Faculty, Staff

IT Knowledge Management

it operations methodology
IT Operations Methodology

Define

Improve

Control & Stabilize

Measure

What is not defined cannot be controlled

What is not controlled cannot be measured

What is not measured cannot be improved

project determination
Project Determination
  • Projects (portfolio) viewed as assets
    • ROI based on:
      • Return of $$ invested
      • Academic Improvements
      • Savings realized
      • Community Obligations – translates to risk mitigations
    • Four Asset classes to classify project undertakings
establish review start up teams
Establish/Review (Start-Up) Teams
  • On-going review/communications with:
    • Line Management
    • Executive Director
    • Network Services
    • User Services
    • Application Services
    • Human Resources
    • Academic IT Development
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