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Higher Education CIO Methodology. James M. Dutcher. Higher Education Yearly IT Planning. IT Organizational Review. Assessment. Executive Management Departments IT Dept Stakeholder Groups Students Faculty Staff. Alignment.

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Higher Education CIO Methodology

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Higher education cio methodology l.jpg

Higher Education CIO Methodology

James M. Dutcher


Higher education yearly it planning l.jpg

Higher Education Yearly IT Planning


It organizational review l.jpg

IT Organizational Review


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Assessment

  • Executive Management

  • Departments

  • IT Dept

  • Stakeholder Groups

    • Students

    • Faculty

    • Staff


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Alignment

  • Verify assessment information/documentation to compare/contrast with:

    • Organization goals, mission, values

    • Client/User needs

    • Budget/capital

  • DELIVERABLE => Report to executive management on where we are at (with issues highlighted for immediate action)


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    Verify/Prioritize Issues

    Perform Gap Analysis

    • Develop 4 Phase 90 day Plans based on ranked issues/projects illustrated on this map

    • Address issues that need attention immediately

    • Address critical decisions that cannot be postponed

    • Determine (organizational) quick-wins

    • Note major decisions and/or large expenditures that can be deferred until overall IT Strategy is developed


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    IT Governance Establishment


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    IT Strategic Plan

    • Multi-year vision/goals

    • Drives

      • IT Tactical Plans – 1 year view

        • Project Management

          • 90 day project plans

        • IT Operational Plans – day to day operations

          • Daily IT operations w/ metrics to gauge success & operational optimization considerations


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    IT Planning

    Tactical

    OIT Mgt

    Tactical Plans

    • E-Learning Plans

    • IT Business Plans

    • Staff & Faculty

    • Development

    • Student Services

    • Etc.

    Academic Technology Tactical Plan

    Campus IT Tactical Plan

    Academic Technology Strategic Plan

    Campus Strategic IT Plan

    Institutional IT Strategic Plan

    Strategic

    Institutional Strategic Plan


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    IT Dept. Management Model

    Strategic

    OIT

    Management

    Executive IT Management

    • IT Org. Management

    • IT Governance &

    • Steering Committees

      • Internet

      • Instructional Technology

      • Administrative Systems

      • Library

      • Policy

      • Security

    • Info Tech Planning

    • Strategic Project Office

    • Project Id & Selection

    • Project Management

    • Tactical & Budget

    • IT Processes & Procedures

    • Policies & Procedures

    • Standards

    • IT Best Practices Methods & Management

    • Info. Tech. Strategy

    • Mission

    • Goals

    • Campus Strategic IT

    • Plan

    • Academic Tech. Strategic Plan

    Day-to-Day IT Management

    • Integration & Security

    • Protocols

    • EAI

    • Disaster Recovery

    • HW/SW

    • Admin. Systems

    • Legacy

    • Misc. Servers &Systems, HW/SW

    • ERP

    • Network Administration

    • Data, Voice, Video

    • Wired

    • Wireless

    • HW/SW

    • Academic IT Mgt

    • Instructional Technologies

    • Classroom IT

    • Computer labs

    • CMS

    • HW/SW

    • Web Management

    • Internet

    • Intranet

    • Portal

    • HW/SW

    Tactical

    • IT Helpdesk/Support

    • Management

    • Academic Technology

    • Distance Learning

    • Campus IT

    • CRM

    • Knowledge Management

    • On-line Documentation Library

    • Library

    • Data Warehousing

    • IT Training Management

    • Technology Training

    • Business Process Training

    • For Students, Faculty, Staff

    IT Knowledge Management


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    IT Operations Methodology

    Define

    Improve

    Control & Stabilize

    Measure

    What is not defined cannot be controlled

    What is not controlled cannot be measured

    What is not measured cannot be improved


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    90 Day Plans


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    Project Determination

    • Projects (portfolio) viewed as assets

      • ROI based on:

        • Return of $$ invested

        • Academic Improvements

        • Savings realized

        • Community Obligations – translates to risk mitigations

      • Four Asset classes to classify project undertakings


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    VP/CIO Due Diligence and IT StartUp & On-going Planning/Activities


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    Establish/Review (Start-Up) Teams

    • On-going review/communications with:

      • Line Management

      • Executive Director

      • Network Services

      • User Services

      • Application Services

      • Human Resources

      • Academic IT Development


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