Satyam – A Corporate Overview
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Satyam – A Corporate Overview. Established in 1987, 14, 000+ professionals, in 45 countries. Provides Value-added end-to-end IT Solutions. Over 325 Clients, Include 6 of Fortune Global10 and 101 of Fortune 500. Revenue CAGR of 47% from FY 1997 to 2003. SEI-CMM Level 5 assessed in March, 1999.

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Satyam – A Corporate Overview

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Satyam a corporate overview

Satyam – A Corporate Overview


Brief profile

Established in 1987, 14, 000+ professionals, in 45 countries

Provides Value-added end-to-end IT Solutions

Over 325 Clients, Include 6 of Fortune Global10 and 101 of Fortune 500

Revenue CAGR of 47% from FY 1997 to 2003

SEI-CMM Level 5 assessed in March, 1999

Golden Peacock Award for Excellence in Corporate Governance

eSCM(SM) for BPO developed with Carnegie Mellon University

Subsidiaries & Joint Ventures

Nipuna Services Ltd. – Business Process Outsourcing (BPO)

Satyam Manufacturing Technologies Inc. (SMTI)

JV’s with CA, Venture – Each in a specific area

Satyam Computer Services (Shanghai) Company Ltd

Associate Company

Sify Ltd – Largest Private ISP in India

Brief Profile


Satyam a corporate overview

Vision, Values & Strategy

Core Purpose

To leverage information, knowledge, and technology to enhance human endeavour

Customer Intimacy

Competency Enhancement

Solution orientation

Globalisation

Creating a strong brand

Core values

Strategy

Belief in People

Entrepreneurship

Customer Orientation

Pursuit of Excellence

World class systems and processes

Business Processes

Support Processes


Satyam a corporate overview

Global Footprint

18 development centers spread across the globe

Operations in 45 countries across6 continents and across approximately 25 timezones


Our financials

Our Financials

REVENUE DISTRIBUTION BY INDUSTRY

Healthcare

REVENUE DISTRIBUTION BY TECHNOLOGY

6.12%

Banking & Financial Services

Insurance

18.45%

Associates

13.90%

11.82%

Telecom

18.27%

Others

31.44%

Manufacturing

FY 2004

Revenues: US$ 570 mn

Associate Strength: 14,032

REVENUE DISTRIBUTION BY GEOGRAPHY

Engineering Design Services

Packaged Software

Implementation

Japan

Europe

1.97%

13.71%

3.63%

ROW

10.98%

26.22%

46.59%

73.34%

23.56%

Software Design Development

Software

Maintenance

North America

Source: Satyam Financial Results, FY 2004


Pioneering efforts

Pioneering Efforts

Pioneering: Hallmark of Satyam


Key differentiators

Key Differentiators

  • Flexible Relationship Model

    • Right Engagement model which is customized to suit customer needs

  • RightsourcingTM – Our Global Delivery Model

    • Right combination of Onsite, Offsite and Offshore

  • Maturity in Handling Alliances

    • Alliances with over 70 best-of-breed technology and product vendors

  • Strength in Enterprise Applications

    • Largest resource based for Enterprise Applications in India


Satyam a corporate overview

Customer-centric Organization Structure

Vertical Business Units (VBU)

Shared Services (SSU)

Non-Hierarchical

Collaborative

Promotes Entrepreneurship

  • Automotive

  • Banking& Financial Services

  • Healthcare, Insurance & Pharmaceuticals

  • Manufacturing

  • Retail

  • Telecom

  • Infrastructure

  • Media & Entertainment

  • Semiconductor

  • Travel, Transportation & Logistics

  • Energy & Utilities

  • Government & Public Services

  • Network and Systems

  • Commercial & Contracts

  • Corporate Services

  • Internal Audit

  • Internal Information Systems & Platinum Process group (PPG)

  • Corporate Communications

  • Legal

  • Managed IT Services (MITS)

  • Enterprise Applications and Business Intelligence Solutions (EABIS)

  • SAP Solutions

  • Consulting and Enterprise Solutions

  • Hi-Tech Solutions

  • Engineering Services

  • Microsoft Solutions Group

  • Canada

  • Continental Europe

  • Middle East, Africa, India

  • Asia Pacific

Regional Business

Units (RBU)

Horizontal Competency

Units (HCU)


Satyam a corporate overview

People and Learning

Our people make the difference

  • Multinational workforce represented by 15 Nationalities

  • Over 80% are engineers and computer application graduates

  • Day 1 recruitment status in Educational institutions

  • Attrition rate – better than Industry Average @ 3.92% per quarter

  • State of the art training facility : 40 hrs –80 hrs training per associate per year

  • Performance Based Compensation Structure

  • Exclusive Learning Center

  • Multiple Learning

    • Business, Technology

    • Delivery, Vertical Colleges

  • Intellectual Symposia

    • Architecture Conference

    • Project Management Conf.

    • Satyam Technology Review

  • Tie-up With Institutes

    • Engineering

    • Project Management

    • General Management


Satyam a corporate overview

  • Data Warehousing/ Mining

  • Security and Privacy Services

  • Process Consulting

  • e-R&D Services ( Drug Discovery, Clinical Trials, etc.)

  • Application Management (Development, Re-engineering, Maintenance)

  • Application/ System Integration

  • Data Center/ Help Center Outsourcing

  • Desktop/Network Hosting Services

  • Transaction Processing

  • Financial Back Office

  • Customer Contact

  • HR Processes

Service Offerings

  • Embedded Systems

  • VLSI Design

Illustrative List

Hi-Tech

Solutions

  • ERP (Peoplesoft, Oracle, SAP, JD Edwards)

  • SCM (i2, Ariba, Asera, custom built)

  • CRM (Oracle, Siebel, custom built)

  • EAI (MQ Series, Vitria, TIBCO)

Business

Intelligence

Services

Extended

Enterprise

Solutions

Service Offerings

e-Business

Solutions

  • B2B, B2C Application Development (Vignette, BroadVision, Exterprise, etc.)

  • Web Enabling and Integration via Internet (Mosaic, custom built, etc.)

  • M-Commerce

Strategic

Outsourcing

Services

BPO


Satyam a corporate overview

High Quality Customers

  • 8 of the top 10 Auto majors

  • 7 of the top 10 Electronics and Electrical Equipment Manufacturer

  • 6 of the top 10 global Pharmaceutical companies

  • 4 of the top 5 Networking and Other Communication Equipment Manufacturer

  • 3 of the top 5 Healthcare companies

  • 2 of the top 5 Securities companies


Satyam a corporate overview

Technology Alliances

The following list is a subset of overall Satyam technology landscape

Enterprise Applications

Knowledge Management

eCommerce / Collaborative Commerce

Data Warehousing / Business intelligence

Application / Process Integration

Telecom Technologies

Portal / Content Management

Development Platforms


Satyam rightsourcing model

Satyam RightSourcing™ Model

Pioneers in Remote Offshore development and global delivery model

.

.

.

.

.

OffshoreDevelopment Centers

Onsite Client

Satyam Offsite Centers

  • Project Management

  • Technical Design

  • Build / Programming

  • Unit/Assembly Testing

  • Documentation

  • Requirements Gathering & Prioritization

  • Statement of Work

  • Implementation sign-off & Launch Approval

  • Onsite testing

  • Implementation

  • Planning

  • Prototyping

  • Project Management

  • Post Implementation Support

Post implementation support:

  • Help Desk

  • System. Admin.

  • Maintenance

  • Extension / Integration

  • Strengthening RightSourcing™model andfocus on delivering non-traditional IT services from our offshore delivery campuses.

  • Global Solution Centers in Singapore and Malaysia.


World class quality

March on towards

6 Sigma & PCMM

World Class Quality

ISO 9001:2000 Certification - Jan 2001 (First company in the world by BVQI)

Dec 2001, IMC Ramkrishna Bajaj Award for Business Excellence in Service Industry

ISO 9001 TickIT

Certification - Mar, 1995

Re-certification- Sep, 1998

SEI-CMM Level 5 accreditation -Mar, 1999

Online QMS - May, 1994

1993 - Start of

Quality Journey


Satyam a corporate overview

Business Continuity Planning

Failure Modes

Causes

Effect

  • Infrastructure

  • Information

  • Personnel

  • Finance

  • Strategy

Site Outage

  • Fire

  • War

  • Power Outage

  • Explosion

  • Computer Virus

  • Strike

  • Hacking

  • Flood

  • Telecommunication Failure

  • Theft & Robbery

  • Shortage of Critical Items

  • Critical Server Breakdown

  • Earthquake

  • Prolonged Essential Public

  • services

  • Temp/Permanent functional

  • disability Of Sr.. Associates

  • Govt.. Policy changes

BCP MODEL

City Outage

Country Outage

CONTINGENCY

Plan

BUSINESS

CONTINUITY Plan

DISASTER

RECOVERY

Plan

BUSINESS

RESUMPTION

Plan

RISK MITIGATIONPLAN


Satyam a corporate overview

Effective Security Management

Reduced Risk & liability

Quick Rebound in event of disasters

Continued protection

Enhanced customer confidence

ISMS - Key Benefits

First IT services company to be certified

under BS 7799 - ISMS

What Information Security Management Systems (ISMS) means to SATYAM


Satyam a corporate overview

Strategic Direction


Satyam a corporate overview

Satyam’s transformation journey

ORBIT 5 : Global Player

CXO level Relationship Management Deeper Technology & Domain Competency

End-to-end solutions

Continuous Improvement culture

5Cs Fully Operative

ORBIT 5

ORBIT 4 : Customer Centric

Vertical Business Focus

Horizontal Competencies

Geographical Expansion

Alliances - width and depth

Knowledge Management

ORBIT 4

ORBIT 3

ORBIT 2

ORBIT 3 : Quality Focus

Software Delivery Excellence

Technology Leadership

ORBIT 1

ORBIT 2 :

Pioneering of offshore model

Offsite concept

ORBIT 1 : Startup Model

Onsite Staff Augmentation

……..Transforming Satyam into an aggregation of highly mature and efficient processes, consistently delivering the highest levels of operational excellence at level 5.


Satyam a corporate overview

ORBIT 5 – Strategic Impact

Investor Delight

  • Increase P/E Ratio

  • Increase Shareholder Value (Market-Cap)

Associate Delight

  • Improved Associate Delight

  • Increased self worth / wealth / professional value

  • Improved work environment

Support Systems Maturity

  • Increase Utilization

  • Reduce Costs

Key Highlights

Customer Delight

  • About 70 internal processes and 300 service offerings tuned to operate at high levels of maturity

  • ORBIT 5 to help Satyam benchmark against best practices

  • Enhanced Customer Delight leading to engaging Satyam in larger projects


Real time leadership center

Real Time Leadership Center


Satyam s value proposition

Satyam’s Value Proposition

Best cost service commitment is just the tip of the iceberg…

  • Deep competencies in several verticals and horizontals

  • Ability to attract, retain and motivate skilled manpower

  • Capability to work with large global customers and leverage partnerships

  • Shorter development cycles through RightSourcingTM

  • World class quality


Satyam a corporate overview

Satyam as a Corporate Citizen


Satyam a corporate overview

Alambana Trust

Alambana Means “Support”

A fully funded charitable trust of Satyam created to redistribute economic and intellectual wealth to create a more equitable society

Education

Healthcare

Hands that Support, Hands that Strengthen.

Environment

Disaster Recovery


Satyam a corporate overview

T h a n k y o u

www.satyam.com


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