Communication: A “Two-Way” Street

1. Communication: A “Two-Way” Street • Margaret (Peggy) J Rucker, DVM • Southwest Virginia Veterinary Services • 309 Overlook Drive • Lebanon, Va 24266 • lebanonva@aol.com • www.svvspets.com

2. Communication: A “Two-Way” Street • A tool to improve one of the most frustrating problems in the Veterinary Hospital • Speed up all of your internal communication as well as your admission process • Know where ALL your staff is at any moment • Avoid delays and non-productive time by ALL staff

3. Communication: A “Two-Way” Street • Have needed and/or emergency assistance in an instant anywhere in the hospital or kennel (even outside) • Speed up exam room procedures • Avoid interruptions during your day • Increase and improve your “client” time • Increase that Bond that you share with your clients

4. Communication: A“Two-Way” Street • Better than an internal paging system • Private communication to each hospital team member anywhere • Will work outside as well as within a few miles of the hospital • Non intrusive to team members • Works anywhere in the hospital (surgery, bathroom, business office, etc.) • Can use as many channels as needed 4

5. Communication: A “Two-Way” Street

6. Communication: A “Two-Way” Street • 12 Hour Soft silicone comfort • Doesn't block the ear canal • Ability to answer the phone • Situational awareness for all hospital team members

7. Communication: A “Two-Way” Street • TWO-WAY RADIOS..What is Your time worth? • Two-Way Radio ~ $70.00-$150.00 • Messenger 2-wire kit ~$35.00 • Semi custom Earpiece ~$10.00 • Shipping ~$15.00 • TOTAL COST ~ $130.00-$210.00

8. Communication: A “Two-Way” Street • ATF: $147.00 • Time saved per day: one hour • Increase in clients visits x 2-4 per day • Increase in production $294-$588 per day • DECREASE in Aggravation and Time Wasted “PRICELESS”

9. Communication: A “Two-Way” Street • REE Engineering Inc./ Custom Earpiece • 24 Hollywood Blvd SW Ste 4 • Fort Walton Beach, FL 32548 • (850) 863-2688 • Dave@customearpiece .com