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eFSR. Mobile solution for Field Service tracking. problem statement of earlier system – what we are trying to achieve through the innovation. Problem Statement Delays in getting details & FSRs from Pan India Network.

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Presentation Transcript

eFSR

Mobile solution

for Field Service tracking


Problem statement of earlier system what we are trying to achieve through the innovation
problem statement of earlier system – what we are trying to achieve through the innovation

Problem Statement

  • Delays in getting details & FSRs from Pan India Network.

  • Loss of time & resources results in delays in payment from customer end and in turn high payment cycle time

  • Paper based FSR Quality gaps :

    • Incomplete and inconclusive Service details

    • missing Spares & consumables.

    • Site faults / discrepancies not captured.

    • Important aspect of DG values / condition not captured.

    • Illegible writing

    • Customer representative’s signatures illegible / forged etc

  • Loss of Quality results in rejection of the services [ Again monetary loss ]


Description of the solution innovative work
Description of the solution / Innovative Work

  • Android based ][Mobile application – eFSR was launched in the field.

  • The application verified & retrieved the information from central server, which ensured the data integrity.

  • The application has a feature to capture and validate about 80 fields along with the supporting images [10-18] which has to be captured within the application [ no offline attachment ]

  • The entered information is supported by the customer representative’s remarks , photograph and signature captured in application for the authenticity purpose.

  • Systematic, uniform and quality data capturing by all the dealers

  • Auto grouping of the uploaded information enabling creating of the customer bill within 3 days of the Billing cycle completion.



Mobile application screenshots
Mobile Application Screenshots

  • Add screen of Summary ,

  • customer photo and signature

  • eFSR PDF link


Innovative features uniqueness of the solution
Innovative features/Uniqueness of the Solution

  • Market leaders - First in the industry to use such technology with full data integrity

  • It captures huge data [80 fields] , along with the images [10 -18] photographs , still consumes less than 250 KB / record, which enables usage of GPRS which is very cost effective solution

  • A green initiative , saving lots of paperwork.

Click Here check eFSR sample