Chapter 10. Post-Decision Processes. Learning Objectives~ Ch. 10. Distinguish between the dissonance and the regret that consumers may experience after acquisition, consumption, or disposition.
Other influences on satisfaction:
What was the last negative e-WOM you left for a business and what motivated that?
What is something special a company did for you lately?
“…action taken toward possessions.”Temporary or Involuntary
Temporary or Permanent