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Language provider information

Language provider information. WHO ARE WE?. Brief history Company was mission oriented from its inception Built on relationships and integrity Visit www.LUNA360.com for the bigger story behind the company Our mission Focus on language access Focus on professional development.

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Language provider information

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  1. Language provider information

  2. WHO ARE WE? • Brief history • Company was mission oriented from its inception • Built on relationships and integrity • Visit www.LUNA360.com for the bigger story behind the company • Our mission • Focus on language access • Focus on professional development

  3. Chris Waters, President ROLE WITH THE CONTRACT • Contact for issues with: • Invoicing • Payment

  4. Marina Hadjioannou Waters-JD, MPH ROLE WITH THE CONTRACT Contact for issues with: • ADA adherence • Contract adherence • Creating and maintaining operations policies

  5. Dustin Norrod and the Coordinators ROLE WITH THE CONTRACT Contact for: • Coordinating issues • Questions about travel/mileage • Sub requests • Assignment information

  6. Rebecca Buchan- Dir. of ASL Services ROLE WITH THE CONTRACT Contact for: • Special requests • Recruitment of interpreters and CART • VRI information • Grievances • General information

  7. What isn’t changing? • Rules that dictate: • Mileage • Travel time • One two hour minimum job per day • Interpreting/consumer pairings (if possible) • DHHS’s oversight • Scope of the contract (can insert link to doc?) • Pay rates

  8. So what IS changing?

  9. COMMON CONTACT PEOPLE PRIMARY CONTACT FOR STATE state@luna360.com Rebecca Buchan: rebecca@luna360.com 765-425-2012 Dustin Norrod: dustin@luna360.com 317-341-4137 Sui Siang (after hours) 317-408-5536

  10. COMMUNITY PARTNERSHIPS • We are working with six other agencies around the state to help meet interpreting needs • Deaf Community Services, Indianapolis • Deaf Link, Fort Wayne • Community Services for All Deaf, Granger • Trade Winds, Merriville • Connections, Evansville • Rauch, Inc, New Albany REGARDLESS OF WHAT AGENCY YOU WORK WITH, HOWEVER, ALL LANGUAGE PROVIDERS MUST BE ENTERED INTO LUNA’sSCHEDULING SOFTWARE

  11. Why the Partnerships? • To allow local agencies to work with their local Deaf and interpreting communities • To give revenue back to community agencies for their operations and Deaf programming • STATE-WIDE COLLABORATION! • But will require everyone’s cooperation

  12. What will this mean for the language providers? IF YOU CONTRACT DIRECTLY WITH LUNA • You will receive requests via: • Scheduling software • Email • Text • Phone calls • Invoicing will be done through the Interpreter Portal • Requests will be in Central IN area, with a few exceptions like assignments that may need to draw interpreters from all over the state to fill. ADDITIONAL AND EASY ON-LINE TRAINING FOR USING ATRIUM WILL BE AVAILABLE ON OUR WEBSITE BEGINNING JULY 16, 2014.

  13. What will this mean for the language providers? IF YOU ARE CONTRACTING DIRECTLY WITH A PARTNERING AGENCY • Requests sent to partner agencies will be dictated by location of assignment • Requests given to interpreters will remain the same as it has been with that agency • Invoicing will remain the same as it has been with that agency • You will be paid from that agency • It is possible you may receive state work from different agencies • Accurate billing is essential and the language provider’s responsibility (2 hour minimum rule)

  14. TECHNOLOGY LUNA is excited about embracing and maximizing technology: • Scheduling Software • Mobile app • Interpreter Portal • VRI Expansion • VRI Portal

  15. Why change Technology? • The Atrium Software streamlines the interpreting request from beginning to end • Less chance for scheduling errors • Allows language providers access to history of activity and payments (Interpreter Portal) • Proven success • VRI Portal • Customized • More secure • More accessible • Tracks your VRI work THE VRI PORTAL WILL BE AVAILABLE FOR USE VERY SOON. UNTIL THAT TIME, SKYPE, OR OTHER PROGRAMS WILL BE USED

  16. What’s in the HANDBOOK • LUNA’spolicies and expectations • General information • Office contact information • Reference information • Grievance policies All language providers must sign-off they have received and reviewed it.

  17. OPEN COMMUNICATION POLICY • Open Communication • Open office policy • 24/7 customer service line: 317-341-4137 • VP access: 317-286-6382 • Feedback process • Direct access for consumers • Access to Director of ASL Services • Anonymous access to third party evaluator

  18. www.LUNA360.com

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