NeST TECHNOLOGY ENABLED SERVICES. A NeST Group Company. NTES: A Background.
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NeST TECHNOLOGY ENABLED SERVICES
A NeST Group Company
NTES is strategically located in Kochi,Kerala,India.It
is also the 1st International contact center in Kerala
its high literacy
ADVANTAGE : WORKFORCE
ADVANTAGE : CONNECTIVITY
ADVANTAGE : INFRASTRUCTURE
NeST Technology Enabled Services aims to provide a wide range of CRM
services on a global basis using state-of-the-art communication, infrastructure
and information technology tools.
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NeST provides high quality customer acquisition and retention services. We believe that quality and ethical values are far more important than short term performance and we work with clients who share this view.
Quality and Values:
Our Quality assurance program begins with training of the team for Quality, ethics standards awareness and adherence. We record all our conversation and our zero tolerance policy is clearly communicated and enforced.
We have a strong expertise in Customer support functions. The Various activities that are be effectively carried out are:
Complaint handling / Inquiry handling / Personal information update / Product up- gradation / Complaint and query resolution / Activation and change of Services / Billing and payment support
Web and Email Support:
Web chat / web – enabled Customer care.
NeST recognizes that the ability to successfully deliver high quality Technical support is a major contributor in retaining Customers for many of today’s companies. Every Call to the Technology Support center is an opportunity to solve a mission critical issue for the end user.
Our Strength: We have a strong expertise in this segment. Our technology Support Services ensure Superior delivery of Service through our rigorous recruitment, training and development program.
Highly specialized Training Department which imparts pre-process, process & On the Job training
In-house Quality Cell
To ensure conformance
With client needs
Pro-active HR practices
put in place to enhance
TEAM @ NTES
Highly skilled Systems & Networking Department providing round-the-clock infrastructural support
NeST follows a disciplined and structured training program, to ensure a high level of quality and effectiveness across the organization.
NTES: The Structure
CMMI Level 5 assessed software
ISO 9001 Certified manufacturing
At NTES, we follow a holistic approach of implementing Quality standards by:
Dissatisfaction (CSAT, VDSAT)
& Using Performance Data)
“We are committed to excellence in quality
to exceed customer expectations. Our goal is to meet the stated and implied needs of customers.”
Excellent Customer Service
Personalized service on a mass basis
Maximum customer loyalty and satisfaction
Effective relationship-management tools
Strategic Marketing Tools
Thank You !