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The Human Resource Frame. Bolman and Deal. Assumptions of the Human Resource Frame. Orgs exist to serve human needs rather than the reverse. Ppl and orgs need each other. Orgs need ideas, energy, & talent; ppl need careers, salaries, & opportunities.

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The Human Resource Frame

Bolman and Deal


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Assumptions of the Human Resource Frame

  • Orgs exist to serve human needs rather than the reverse.

  • Ppl and orgs need each other. Orgs need ideas, energy, & talent; ppl need careers, salaries, & opportunities.

  • When the fit betw individ and system is poor, one or both suffer. Individus are exploited or exploit the org – or both become victims.


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Centered on Needs satisfying work, and orgs get the talent & energy they need to succeed.

  • MaslowTheory Y: Mgmt should organize the organization in such a way that people can achieve their own goals by directing their efforts towards organizational rewards.

  • Argyris – self actualization needs

    • Person-structure needs conflict

    • Direct & control in conflict w/needs of healthy people

      • Withdrawal – chronic absenteeism or quitting

      • Psychological Withdrawal – passive / indifferent / apathetic

      • Restrict output / Deceive / Sabotage

      • Climb Hierarchy

      • Alliances (redress power imbalance)

      • Teach children 


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Investing in People satisfying work, and orgs get the talent & energy they need to succeed.

  • Key to successful financial importance

  • Key to long term success

  • Takes time & persistence


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Building / Implementing an HR Philosophy satisfying work, and orgs get the talent & energy they need to succeed.

  • Develop a public statement of PR philosophy

    • “Take care of our people; they in turn will deliver impeccable service demanded by our customers who will reward us with the profitability necessary to secure our future. People – Service – Profit, these three words are the very foundation of Federal Express.”

  • Build systems and practices to implement the philosophy

  • Hire the right ppl

    • Know what you want and be selective

      http://www.youtube.com/watch?v=exu0xVAFpis


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    Building / Implementing an HR Philosophy satisfying work, and orgs get the talent & energy they need to succeed.

    • Keep employees

      • Reward well

      • Protect jobs

      • Promote from within

      • Share the wealth

    • Invest in Employees

      • Invest in learning

      • Create development opportunities


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    Building / Implementing an HR Philosophy satisfying work, and orgs get the talent & energy they need to succeed.

    • Empower employees

      • Provide info and support

        • Jack Stack

          • Learn financial & performance measures

          • Think like owners

          • Everyone has a stake

      • Encourage autonomy & participation

      • Redesign work

      • Foster self-management teams

      • Participative mgmt


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