Retail.com @ SCU Kirthi Kalyanam Retail Management Institute Santa Clara University Hype! Denial Disbelief Amusement Curiosity Traditional Corporations are Embracing the Web The Web has Reached Main Street 40% of U.S. Population 46% Female 55 M people are ‘shopping’
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Retail Management Institute
Santa Clara University
Commerce Net-Nielsen, June 17, 1999
FulfillmentWhat Does it Take to be an E*Tailer?
Brick & Mortar Integration
Retail Industry Consulting Practice
Director of Internet Commerce and Customer Service Operations
President & CEO