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Norfolk State University Information Technology Meeting April 2004 Dr. Marie McDemmond, President Dr. Alvin J. Schexnider, Executive V.P. Dr. Adebisi Oladipupo, V.P. Research and Technology Mrs. Margaret Massey, Assoc. V.P. Technology Purposes

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Norfolk State University

Information Technology Meeting

April 2004

Dr. Marie McDemmond, President

Dr. Alvin J. Schexnider, Executive V.P.

Dr. Adebisi Oladipupo, V.P. Research and Technology

Mrs. Margaret Massey, Assoc. V.P. Technology


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Purposes

  • To familiarize you with the work and services

  • of the RISE Project and the Office of Information

  • Technology.

  • Engage the NSU community in technology

  • initiatives.

  • Provide a forum to collect information that might be

  • helpful in systems development or delivering future

  • services.


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Sponsors

  • The Technology Advisory Group, Dr. Joyce Harvey, Chair

  • DynTek, Mr. Don Fraser, Sales Executive


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Two Types of Presentations Today

  • Poster Presentations

  • PowerPoint Presentations


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Poster Presentations

  • RISE

  • Academic Technology Support Services

  • NSU Network Infrastructure

  • Security Awareness

  • Insight (IFAS)

  • Blackboard

  • The NSU Web

  • Server & E-mail


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PowerPoint Presentations

  • RISE

  • Introduction of Information Technology

  • Advanced Technology Services (ATS)

  • NSU Network Infrastructure

  • Telecommunications

  • Lab Support

  • Help Desk Support

  • Servers & E-mail

  • Security Awareness


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Questions

  • Limited time for presentations and questions

  • Provision for additional questions at breakfast, during breaks and at lunch with key personnel.

  • Evaluation form



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Stay Tuned

  • Continuing Development

  • SpartanLink – Access to the Internet

  • SpartanShield – Web Services


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Future Meetings???

  • Will be determined by your responses

  • to the evaluations.


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  • This presentation will probably involve audience discussion, which will create action items. Use PowerPoint to keep track of these action items during your presentation

  • In Slide Show, click on the right mouse button

  • Select “Meeting Minder”

  • Select the “Action Items” tab

  • Type in action items as they come up

  • Click OK to dismiss this box

  • This will automatically create an Action Item slide at the end of your presentation with your points entered.

Norfolk State University

How to Contact Us

Help Desk at www.nsu.edu

[email protected]

823-8678

OR

E-mail Margaret Massey

[email protected]

823-2185

Norfolk State University


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Norfolk State University which will create action items. Use PowerPoint to keep track of these action items during your presentation

Information Technology Meeting

April 2004

Dr. Marie McDemmond, President

Dr. Alvin J. Schexnider, Executive V.P.

Dr. Adebisi Oladipupo, V.P. Research and Technology

Mrs. Margaret Massey, Assoc. V.P. Technology


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Office of Information Office Technology which will create action items. Use PowerPoint to keep track of these action items during your presentation

Harry Faircloth, Director

IT Operations & Technical Systems Support

Norfolk State University


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Pop Quiz which will create action items. Use PowerPoint to keep track of these action items during your presentationQuestion #1

What is -

Sattinger’s Law for Computer Systems?


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Pop Quiz which will create action items. Use PowerPoint to keep track of these action items during your presentationAnswer #1

The answer –

It works better if you plug it in!


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Mission Responsibilities which will create action items. Use PowerPoint to keep track of these action items during your presentation

  • Unix/Linux Servers System Administration

  • Windows Servers System Administration

  • Campus Networking & Internet Access

  • Customer Help Desk Technical Support

  • Personal Computer On-site Technical Support

  • Computer Security

  • Technical Projects Management

  • Other Stuff!


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Computing Technical Professionals which will create action items. Use PowerPoint to keep track of these action items during your presentation

  • Robert Eggleston Servers & Networks

  • Chuck Slack Windows Servers SysAdm

  • Bobbie Sawtelle Windows Servers SysAdm

  • David Hutchins Unix Servers SysAdm

  • Kassy Crawford Email SysAdm

  • Tim Deaver Networks

  • Eugene Shcherba Networks

  • Alvin Sparrow Networks

  • Andrea Di Fabio Security Engineer/Administrator


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Computing Technical Professionals which will create action items. Use PowerPoint to keep track of these action items during your presentation

  • Kevin Holman HelpDesk & PC Tech Support

  • Portia Dinger HelpDesk Specialist

  • Tim Banks HelpDesk Specialist

  • Raheem Hoffler HelpDesk Specialist

  • Larry Williams PC TechSpt Specialist

  • John Wilson PC TechSpt Specialist

  • Everett Wynn PC TechSpt Specialist


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Equipment Density which will create action items. Use PowerPoint to keep track of these action items during your presentation

  • Unix Systems 8

  • Windows Systems 50+

    central & distributed

  • Mass Storage - tape & disk 8

  • SAN Switches 2

  • Cisco Routers 6

  • Cisco Switches 84

  • WLAN Bridges 4

  • WLAN access points 10

  • Network Connections 2000+

  • Desktop & Laptop PC’s 1800+

  • Other stuff – UPS, A/C, remote access., firewalls, etc.


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Pop Quiz which will create action items. Use PowerPoint to keep track of these action items during your presentationQuestion #2

What is -

Thoreau’s 4th Principle on Adaption as it might pertain to Computer Software?


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Pop Quiz which will create action items. Use PowerPoint to keep track of these action items during your presentationAnswer #2

That would be -

It’s not really a BUG at all; it’s a FEATURE for which there’s no additional charge.


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Questions which will create action items. Use PowerPoint to keep track of these action items during your presentation


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Norfolk State University which will create action items. Use PowerPoint to keep track of these action items during your presentation

Information Technology Meeting

April 2004

Dr. Marie McDemmond, President

Dr. Alvin J. Schexnider, Executive V.P.

Dr. Adebisi Oladipupo, V.P. Research and Technology

Mrs. Margaret Massey, Assoc. V.P. Technology


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Norfolk State University OIT Network Team

Team Profile

Prepared by: Tim Deaver

[email protected]

Norfolk State University


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Network Team Personnel OIT Network Team

  • Lead Network Engineer

    Tim Deaver

  • Network Engineer

    Eugene Shcherba

  • Network Cable Technician

    Alvin Sparrow


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Services Provided OIT Network Team

  • Operation of NSU Network Infrastructure

  • Configuration and Maintenance of all Routers and Switches

  • Maintenance and Troubleshooting of NSU Fiber Optic and Cooper cable plants

  • Guarantee connectivity from any System to any other System and the Internet

    • Workstation to NSU Servers i.e. email, IFAS etc.

  • Assist Server Team and PC Technicians

  • Represent and Advise NSU on all Network Technologies


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Services Provided (continued) OIT Network Team

  • Monitor Network Performance and Utilization

  • Supervise all subcontractors working on Networking Projects

  • Design, configure and install all Network infrastructure for NSU renovations and new construction


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Network Operations OIT Network Team

  • Is a coordinated effort between our Network Engineers and Network Cable Technician.

  • NSU’s Network is primarily all Cisco

  • We utilize Cisco Works LAN Management Solution (LMS) to operate and troubleshoot all our Cisco devices


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NSU Network Accomplishments (Andrea Di Fabio)

  • New Single Mode Fiber Optic Backbone

  • Replaced 155mbps ATM Backbone w/ Gigabit

  • Implemented Cisco’s Enterprise Network Model

    • Redundant Core Switches

    • Dual honed Distribution Switches

  • NSU remote sites connected to Dedicated T-1’s as part of the NSU MAN

    • Va. Beach Higher Ed Center

    • Tri-Cities Ed Center Portsmouth

    • Brambelton Community Outreach Center

    • Navel Base

  • Adding Secure Wireless Access


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NSU Network (Andrea Di Fabio)

  • Internet access is a DS-3 (45mbps)

  • Our Firewall connects to the Gateway router at 100mbps

  • Then the Firewall connects the rest of the Network at Gigabit speeds or 1gbps

  • Workstations connect @ 100mbps


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NSU Network (continued) (Andrea Di Fabio)

  • The Network Team manages all TCP/IP addresses

  • All our systems us TCP/IP as the transport protocol

  • For the most users use DHCP to get IP addresses

  • Printers, servers and dedicated systems get static IP addresses


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Major Networking Projects (Andrea Di Fabio)

  • The Hospital acquisition, Data and phone

  • The Education Building renovation; Data, phone and CATV

  • Robinson Technology renovation; Server room relocation, Optical Lab Data and phone

  • Rise I

  • Internet Access Study


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Questions (Andrea Di Fabio)


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Norfolk State University (Andrea Di Fabio)

Information Technology Meeting

April 2004

Dr. Marie McDemmond, President

Dr. Alvin J. Schexnider, Executive V.P.

Dr. Adebisi Oladipupo, V.P. Research and Technology

Mrs. Margaret Massey, Assoc. V.P. Technology


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Norfolk State University (Andrea Di Fabio)

Telecommunications

Staff:

Monique Pinner, Manager

Carmella Smith

Veronica Willis


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Table of Contents (Andrea Di Fabio)

  • How to access Telecommunication Forms pgs 3 - 6

  • Telephone Order Request Forms pg 7

  • Set Sheets pgs 8 - 9

  • ISDN Telephone Services pgs 10 - 11

    Who should have ISDN phones pg 11

  • Analog Services & Voice Mail pgs 12

  • Phone Repair Request Form pgs 13 - 15

  • Finds pgs 16 - 19

  • Cell Phones pgs 20 - 21

  • Prices pgs 22 - 26



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On the SpartanNet page, under the OIT tab, highlight TELECOM, then click enter or Double click the TELECOM selection.


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Highlight and Select TELECOM, then click enter or Double click the TELECOM selection.

Forms & Policies


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For new phone service or changes to your existing phone service

(adding voice mail, music on hold, etc…)

Use the Telephone Order Request Form


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New ISDN phone service requires a sheet set. Form service

ISDN Phone Order - FUJITSU 1050 or

ISDN Phone Order- FUJITSU 9924



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Who Should Have ISDN Services? service

  • The President,

  • Vice Presidents,

  • Department Heads,

  • Administrative Specialists,

  • Receptionists

    ** ALL OTHER FACULTY AND STAFF CAN USE

    ANALOG TELEPHONES **


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Phone Repair Request Form service

  • This form is also located on the Forms & Policies page of the Telecommunication website.

  • Scroll down, past the Phone and Cell Phone request section, you will find the link for the Phone Repair Request Form.

  • Phone Repair Request Form may be submitted to Carmella Smith, Fax Number 823-2067


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Phone Repair Request Form service

  • All LAN line phone repair requests must be accompanied with a phone request form and sent by (interoffice mail, hand carried or via fax) to the Telecommunications Dept. Fax Number 823-2203

  • . . . FINDS . . .


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Finds is the new online telephone directory. Finds is located at www.nsu.edu...

under Find People


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You are able to perform a search on individual(s) by a variety of ways. One way (and most common) is by last name, which is illustrated below


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Here, the last name of Faculty/Staff member is entered. If the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button


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After the search, the results are yielded below the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button


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Cell Phone Request the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Cell phone requests are located on the Spartan Net as well, underneath the request for LAN line phones.

  • As with LAN line phones, a Cell Phone Request form must be completed.


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Cell Phone Request the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Along with the Cell Phone Request form,

    the justification form must accompany the

    request form, with the appropriate signatures.


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Prices the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” buttonReset Voicemail Password

  • To reset a pass code for voicemail the charge is $30.00 per line per reset. This is why it is ESSENTIAL that you always remember your pass code.

  • Once the voicemail has been reset, dial 623-0718. This will take you to a recording that will say “Welcome to Verizon Optimail”. Here, the recording will ask for a temporary pass code. The temporary pass code is “678465”. This will take you directly to the main menu. You are now able to set up your mailbox


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Prices – Relocation of the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” buttonISDN Phone Lines

  • To relocate an ISDN line to an existing RJ45 jack - $23.50

  • Installing new ISDN line on existing pipe, existing jack - $50.30


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Prices – Relocation of Analog Phone Lines the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • To relocate an analog line to an existing jack - $23.50 labor fee.

  • Installing a new analog line on existing jack - $50.30

  • To install a new analog line on a new jack - $74.50


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Prices the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Indicate on each request if you would like for the Verizon tech to install your telephone equipment. There is an additional charge for this

    * ATTENTION** EACH ORDER IS ASSESSED A $16.94 ORDERING CHARGE PER THE VIRGINIA INFORMATION TECHNOLOGIES AGENCY.


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Prices - Approximate Monthly Charges the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Analog line - $16.09

  • An ISDN line - $23.09

  • Standard Optimail/Voicemail -$4.75

  • Standard Caller ID - $.50

  • Long distance rate is approx. 5.5 cents per minute.

  • Directory assistance is $.75 per call


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Norfolk State University the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

Information Technology Meeting

April 2004

Dr. Marie McDemmond, President

Dr. Alvin J. Schexnider, Executive V.P.

Dr. Adebisi Oladipupo, V.P. Research and Technology

Mrs. Margaret Massey, Assoc. V.P. Technology


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Office of Information Office Technology the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

Robin Price

Associate Director, Student Computer Services

Staff

Thomas Aladi, Lab Technician

Devonson Goodwin, Lab Technician

Calvin Sutton, Lab Technician

Trenton Walker, Lab Technician

Norfolk State University


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Student Computer Services the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Brown Memorial Hall Room A201-202

  • 50 Gateway E-3200 Pentium III, computers

  • 1 HP8100 networked printer

    Hours of operation:

    Monday – Thursday 8am-8pm

    Friday – 8am-5pm

    Phone# 823-2219


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Student Computer Services the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Lyman B. Brooks Library Room 218

  • 60 HP EVO D510, 2.4 GHz, Pentium 4, computers

  • 1 Disability Workstation, with scanner and printer.

  • (2) HP 4200 network Printers

    Hours of operation:

    Monday –Thursday 8am-12Midnight

    Friday – 8am-5pm

    Saturday – 10am-5pm

    Sunday – 2pm-8pm

    Phone# 823-8592/2533


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Student Computer Services the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Woods Science Building Room 107

  • 34 Gateway E-3200, Pentium III, computers

  • 1 Disability Workstation with scanner and printer

  • 1 HP 8100 networked printer

    Hours of operation:

    Monday – Friday 8am-5pm

    Phone# 823-2222


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Student Computer Services the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Spartan Station Lab (next to radio station)

  • 18 Gateway E-3200, Pentium III, computers

  • 1 HP800 networked printer

    Hours of operation:

    Monday – Thursday 10am-9pm

    Friday 8am-5pm

    Phone# 823-8378


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Student Computer Services the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Lee Smith Residence Hall 3rd floor

  • 10 Gateway E-3200, Pentium III, computers

  • 1 HP 4100 networked printer

    Hours of operation:

    Monday – Sunday 24hrs

    Phone# N/A


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Student Computer Services the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Madison Hall Room 109

  • 24 Gateway E-3600, Pentium 4, computers

  • 10 Gateway E-3200, Pentium III,computers

    Hours of operation:

    Monday – Saturday (opened as needed per instructional request call 823-8592 for reservations)

    Phone# 823-8376


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Student Computer Services the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Provide students with access to a variety of software applications needed for Academic learning.

  • Access to internet for research of projects

  • Access to the NSU email services for communication with professors


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Student Computer Services the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Access to the Blackboard system for online testing and classroom instruction

  • Provide assistance to the student faculty and staff

  • Provide printing capabilities of all documents


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Student Computer Services the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Questions???


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Norfolk State University the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

Information Technology Meeting

April 2004

Dr. Marie McDemmond, President

Dr. Alvin J. Schexnider, Executive V.P.

Dr. Adebisi Oladipupo, V.P. Research and Technology

Mrs. Margaret Massey, Assoc. V.P. Technology


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Office of Information Office Technology the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

Kevin Holman

Associate Director, Customer Support Services

Norfolk State University


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Who are we? the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

Customer Support Services (CSS) consist of

three HelpDesk Technicians, three PC

Technicians, and an Associate Director.

CSS provides technical support for NSU

faculty/staff and students and hardware

support for NSU owned PCs and Laptops.


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OIT Helpdesk Hours of Operations the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

Monday – Friday 7am-7pm

Saturday – 10am-5pm

Location: LBB Library, Room 141

Contact Information

Phone# 823-8678

Fax# 823-8117

Email – [email protected]


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How do we contact CSS for help? the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

CSS receives work requests many ways. Most customers call the Helpdesk for immediate assistance. However, some customers prefer to email, fax, or even walk over to the helpdesk for assistance.

All the contact methods discussed above are acceptable but we encourage customers to call 823-8678. Helpdesk technicians can employ troubleshooting techniques to resolve many issues common to our customers.


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How are work requests completed? the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

When customers contact the helpdesk for

assistance, a helpdesk technician opens a

ticket in a software product called HEAT.

HEAT tickets are then assigned to the

appropriate support group within OIT i.e. PC

Techs, Network Services, EIS, Server Team …

Once ticket is resolved, ticket is closed and

becomes part of customers support record.


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Who is BPAM? the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

HEAT is a product that was purchased to maintain CSS work requests.

Business Process Automated Module (BPAM) is the agent the sends out emails from HEAT. BPAM automatically sends an email to the customer and the assignee when tickets are opened and closed.


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BPAM Examples the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button


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BPAM Examples (Cont) the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button


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Customer Survey the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button


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What does CSS support? the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

CSS supports:

-Microsoft Windows Operation Systems

-Microsoft Office 2000 Pro & XP Pro

-Microsoft Exchange Email (Webmail)

-Adobe Acrobat -Norton Antivirus

-Colleague/Datatel -IFAS/Insight

-KeyFile -Internet/Intranet


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How can the customer help CSS? the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Have a positive attitude.

  • Be receptive to troubleshooting.

  • Be honest.

  • Be as descriptive as possible about your problem.

  • Be attentive.

  • Have patience.


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Remember the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” buttonT.E.A.M.

  • Together Everyone Achieves More

  • Please continue to help us support you better.

    THANKS!!!!!


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Questions the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button


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Norfolk State University the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

Information Technology Meeting

April 2004

Dr. Marie McDemmond, President

Dr. Alvin J. Schexnider, Executive V.P.

Dr. Adebisi Oladipupo, V.P. Research and Technology

Mrs. Margaret Massey, Assoc. V.P. Technology


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Office of Information Office Technology the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

Created by:

Robert Eggleston

Assoc Direct TSS Engineering

Norfolk State University


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Servers Supported the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • 4 Staff

  • 50+ Servers

  • 2 Data Centers

  • 9000 Clients


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Logical and Hardware the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Windows 2000 based

  • Primarily Dell servers

  • Primarily Gateway Workstations


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Applications Hosted the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Domain Infrastructure (AD, DNS)

  • University Wide Apps (email, WWW)

  • Business Apps (Keyfile, Donor II)

  • Student Apps (SPSS, Compass)

  • Department Apps (Matlab, MathCAD)


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Current Projects the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

  • Upgrade Systems Management Services – Upgrade software and implement hardware and software inventory modules for inventory control.

  • Implement Push technology – Software upgrades and patches will be done automatically without user intervention. 

  • Anti-Spam – Implement SPAM filtering software for NSU email system.

  • Server room move from 3rd floor to 1st floor Robinson Tech.


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Questions? the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button


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Norfolk State University the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

Information Technology Meeting

April 2004

Dr. Marie McDemmond, President

Dr. Alvin J. Schexnider, Executive V.P.

Dr. Adebisi Oladipupo, V.P. Research and Technology

Mrs. Margaret Massey, Assoc. V.P. Technology


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