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Norfolk State University Information Technology Meeting April 2004 Dr. Marie McDemmond, President Dr. Alvin J. Schexnider, Executive V.P. Dr. Adebisi Oladipupo, V.P. Research and Technology Mrs. Margaret Massey, Assoc. V.P. Technology Purposes

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slide1

Norfolk State University

Information Technology Meeting

April 2004

Dr. Marie McDemmond, President

Dr. Alvin J. Schexnider, Executive V.P.

Dr. Adebisi Oladipupo, V.P. Research and Technology

Mrs. Margaret Massey, Assoc. V.P. Technology

purposes
Purposes
  • To familiarize you with the work and services
  • of the RISE Project and the Office of Information
  • Technology.
  • Engage the NSU community in technology
  • initiatives.
  • Provide a forum to collect information that might be
  • helpful in systems development or delivering future
  • services.
sponsors
Sponsors
  • The Technology Advisory Group, Dr. Joyce Harvey, Chair
  • DynTek, Mr. Don Fraser, Sales Executive
two types of presentations today
Two Types of Presentations Today
  • Poster Presentations
  • PowerPoint Presentations
poster presentations
Poster Presentations
  • RISE
  • Academic Technology Support Services
  • NSU Network Infrastructure
  • Security Awareness
  • Insight (IFAS)
  • Blackboard
  • The NSU Web
  • Server & E-mail
powerpoint presentations
PowerPoint Presentations
  • RISE
  • Introduction of Information Technology
  • Advanced Technology Services (ATS)
  • NSU Network Infrastructure
  • Telecommunications
  • Lab Support
  • Help Desk Support
  • Servers & E-mail
  • Security Awareness
questions
Questions
  • Limited time for presentations and questions
  • Provision for additional questions at breakfast, during breaks and at lunch with key personnel.
  • Evaluation form
slide9

Stay Tuned

  • Continuing Development
  • SpartanLink – Access to the Internet
  • SpartanShield – Web Services
future meetings
Future Meetings???
  • Will be determined by your responses
  • to the evaluations.
norfolk state university

This presentation will probably involve audience discussion, which will create action items. Use PowerPoint to keep track of these action items during your presentation

  • In Slide Show, click on the right mouse button
  • Select “Meeting Minder”
  • Select the “Action Items” tab
  • Type in action items as they come up
  • Click OK to dismiss this box
  • This will automatically create an Action Item slide at the end of your presentation with your points entered.

Norfolk State University

How to Contact Us

Help Desk at www.nsu.edu

[email protected]

823-8678

OR

E-mail Margaret Massey

[email protected]

823-2185

Norfolk State University

slide12

Norfolk State University

Information Technology Meeting

April 2004

Dr. Marie McDemmond, President

Dr. Alvin J. Schexnider, Executive V.P.

Dr. Adebisi Oladipupo, V.P. Research and Technology

Mrs. Margaret Massey, Assoc. V.P. Technology

office of information office technology

Office of Information Office Technology

Harry Faircloth, Director

IT Operations & Technical Systems Support

Norfolk State University

pop quiz question 1
Pop QuizQuestion #1

What is -

Sattinger’s Law for Computer Systems?

pop quiz answer 1
Pop QuizAnswer #1

The answer –

It works better if you plug it in!

mission responsibilities
Mission Responsibilities
  • Unix/Linux Servers System Administration
  • Windows Servers System Administration
  • Campus Networking & Internet Access
  • Customer Help Desk Technical Support
  • Personal Computer On-site Technical Support
  • Computer Security
  • Technical Projects Management
  • Other Stuff!
computing technical professionals
Computing Technical Professionals
  • Robert Eggleston Servers & Networks
  • Chuck Slack Windows Servers SysAdm
  • Bobbie Sawtelle Windows Servers SysAdm
  • David Hutchins Unix Servers SysAdm
  • Kassy Crawford Email SysAdm
  • Tim Deaver Networks
  • Eugene Shcherba Networks
  • Alvin Sparrow Networks
  • Andrea Di Fabio Security Engineer/Administrator
computing technical professionals18
Computing Technical Professionals
  • Kevin Holman HelpDesk & PC Tech Support
  • Portia Dinger HelpDesk Specialist
  • Tim Banks HelpDesk Specialist
  • Raheem Hoffler HelpDesk Specialist
  • Larry Williams PC TechSpt Specialist
  • John Wilson PC TechSpt Specialist
  • Everett Wynn PC TechSpt Specialist
equipment density
Equipment Density
  • Unix Systems 8
  • Windows Systems 50+

central & distributed

  • Mass Storage - tape & disk 8
  • SAN Switches 2
  • Cisco Routers 6
  • Cisco Switches 84
  • WLAN Bridges 4
  • WLAN access points 10
  • Network Connections 2000+
  • Desktop & Laptop PC’s 1800+
  • Other stuff – UPS, A/C, remote access., firewalls, etc.
pop quiz question 2
Pop QuizQuestion #2

What is -

Thoreau’s 4th Principle on Adaption as it might pertain to Computer Software?

pop quiz answer 2
Pop QuizAnswer #2

That would be -

It’s not really a BUG at all; it’s a FEATURE for which there’s no additional charge.

slide23

Norfolk State University

Information Technology Meeting

April 2004

Dr. Marie McDemmond, President

Dr. Alvin J. Schexnider, Executive V.P.

Dr. Adebisi Oladipupo, V.P. Research and Technology

Mrs. Margaret Massey, Assoc. V.P. Technology

norfolk state university oit network team

Norfolk State University OIT Network Team

Team Profile

Prepared by: Tim Deaver

[email protected]

Norfolk State University

network team personnel
Network Team Personnel
  • Lead Network Engineer

Tim Deaver

  • Network Engineer

Eugene Shcherba

  • Network Cable Technician

Alvin Sparrow

services provided
Services Provided
  • Operation of NSU Network Infrastructure
  • Configuration and Maintenance of all Routers and Switches
  • Maintenance and Troubleshooting of NSU Fiber Optic and Cooper cable plants
  • Guarantee connectivity from any System to any other System and the Internet
    • Workstation to NSU Servers i.e. email, IFAS etc.
  • Assist Server Team and PC Technicians
  • Represent and Advise NSU on all Network Technologies
services provided continued
Services Provided (continued)
  • Monitor Network Performance and Utilization
  • Supervise all subcontractors working on Networking Projects
  • Design, configure and install all Network infrastructure for NSU renovations and new construction
network operations
Network Operations
  • Is a coordinated effort between our Network Engineers and Network Cable Technician.
  • NSU’s Network is primarily all Cisco
  • We utilize Cisco Works LAN Management Solution (LMS) to operate and troubleshoot all our Cisco devices
slide30
The Network Team works closely with NSU Security Engineer (Andrea Di Fabio)
  • The Network Team works closely with NSU Server Team and Email Group
  • The Network Team works closely with NSU PC Technician’s and the Helpdesk
nsu network accomplishments
NSU Network Accomplishments
  • New Single Mode Fiber Optic Backbone
  • Replaced 155mbps ATM Backbone w/ Gigabit
  • Implemented Cisco’s Enterprise Network Model
    • Redundant Core Switches
    • Dual honed Distribution Switches
  • NSU remote sites connected to Dedicated T-1’s as part of the NSU MAN
    • Va. Beach Higher Ed Center
    • Tri-Cities Ed Center Portsmouth
    • Brambelton Community Outreach Center
    • Navel Base
  • Adding Secure Wireless Access
nsu network
NSU Network
  • Internet access is a DS-3 (45mbps)
  • Our Firewall connects to the Gateway router at 100mbps
  • Then the Firewall connects the rest of the Network at Gigabit speeds or 1gbps
  • Workstations connect @ 100mbps
nsu network continued
NSU Network (continued)
  • The Network Team manages all TCP/IP addresses
  • All our systems us TCP/IP as the transport protocol
  • For the most users use DHCP to get IP addresses
  • Printers, servers and dedicated systems get static IP addresses
major networking projects
Major Networking Projects
  • The Hospital acquisition, Data and phone
  • The Education Building renovation; Data, phone and CATV
  • Robinson Technology renovation; Server room relocation, Optical Lab Data and phone
  • Rise I
  • Internet Access Study
slide36

Norfolk State University

Information Technology Meeting

April 2004

Dr. Marie McDemmond, President

Dr. Alvin J. Schexnider, Executive V.P.

Dr. Adebisi Oladipupo, V.P. Research and Technology

Mrs. Margaret Massey, Assoc. V.P. Technology

norfolk state university37
Norfolk State University

Telecommunications

Staff:

Monique Pinner, Manager

Carmella Smith

Veronica Willis

table of contents
Table of Contents
  • How to access Telecommunication Forms pgs 3 - 6
  • Telephone Order Request Forms pg 7
  • Set Sheets pgs 8 - 9
  • ISDN Telephone Services pgs 10 - 11

Who should have ISDN phones pg 11

  • Analog Services & Voice Mail pgs 12
  • Phone Repair Request Form pgs 13 - 15
  • Finds pgs 16 - 19
  • Cell Phones pgs 20 - 21
  • Prices pgs 22 - 26
slide40

On the SpartanNet page, under the OIT tab, highlight TELECOM, then click enter or Double click the TELECOM selection.

slide41

Highlight and Select

Forms & Policies

slide42

For new phone service or changes to your existing phone service

(adding voice mail, music on hold, etc…)

Use the Telephone Order Request Form

slide43

New ISDN phone service requires a sheet set. Form

ISDN Phone Order - FUJITSU 1050 or

ISDN Phone Order- FUJITSU 9924

who should have isdn services
Who Should Have ISDN Services?
  • The President,
  • Vice Presidents,
  • Department Heads,
  • Administrative Specialists,
  • Receptionists

** ALL OTHER FACULTY AND STAFF CAN USE

ANALOG TELEPHONES **

slide48
Analog Telephone Services
  • Voice Mail
  • Phone Repair Request Form . . .
phone repair request form
Phone Repair Request Form
  • This form is also located on the Forms & Policies page of the Telecommunication website.
  • Scroll down, past the Phone and Cell Phone request section, you will find the link for the Phone Repair Request Form.
  • Phone Repair Request Form may be submitted to Carmella Smith, Fax Number 823-2067
phone repair request form51
Phone Repair Request Form
  • All LAN line phone repair requests must be accompanied with a phone request form and sent by (interoffice mail, hand carried or via fax) to the Telecommunications Dept. Fax Number 823-2203
  • . . . FINDS . . .
slide52

Finds is the new online telephone directory. Finds is located at www.nsu.edu...

under Find People

slide53

You are able to perform a search on individual(s) by a variety of ways. One way (and most common) is by last name, which is illustrated below

slide54

Here, the last name of Faculty/Staff member is entered. If the correct spelling is not known, no problem, just enter the first letters of the name. Once the information has been entered, click the ”Search Now” button

cell phone request
Cell Phone Request
  • Cell phone requests are located on the Spartan Net as well, underneath the request for LAN line phones.
  • As with LAN line phones, a Cell Phone Request form must be completed.
cell phone request57
Cell Phone Request
  • Along with the Cell Phone Request form,

the justification form must accompany the

request form, with the appropriate signatures.

prices reset voicemail password
Prices Reset Voicemail Password
  • To reset a pass code for voicemail the charge is $30.00 per line per reset. This is why it is ESSENTIAL that you always remember your pass code.
  • Once the voicemail has been reset, dial 623-0718. This will take you to a recording that will say “Welcome to Verizon Optimail”. Here, the recording will ask for a temporary pass code. The temporary pass code is “678465”. This will take you directly to the main menu. You are now able to set up your mailbox
prices relocation of isdn phone lines
Prices – Relocation of ISDN Phone Lines
  • To relocate an ISDN line to an existing RJ45 jack - $23.50
  • Installing new ISDN line on existing pipe, existing jack - $50.30
prices relocation of analog phone lines
Prices – Relocation of Analog Phone Lines
  • To relocate an analog line to an existing jack - $23.50 labor fee.
  • Installing a new analog line on existing jack - $50.30
  • To install a new analog line on a new jack - $74.50
prices
Prices
  • Indicate on each request if you would like for the Verizon tech to install your telephone equipment. There is an additional charge for this

* ATTENTION** EACH ORDER IS ASSESSED A $16.94 ORDERING CHARGE PER THE VIRGINIA INFORMATION TECHNOLOGIES AGENCY.

prices approximate monthly charges
Prices - Approximate Monthly Charges
  • Analog line - $16.09
  • An ISDN line - $23.09
  • Standard Optimail/Voicemail -$4.75
  • Standard Caller ID - $.50
  • Long distance rate is approx. 5.5 cents per minute.
  • Directory assistance is $.75 per call
slide63

Norfolk State University

Information Technology Meeting

April 2004

Dr. Marie McDemmond, President

Dr. Alvin J. Schexnider, Executive V.P.

Dr. Adebisi Oladipupo, V.P. Research and Technology

Mrs. Margaret Massey, Assoc. V.P. Technology

office of information office technology64

Office of Information Office Technology

Robin Price

Associate Director, Student Computer Services

Staff

Thomas Aladi, Lab Technician

Devonson Goodwin, Lab Technician

Calvin Sutton, Lab Technician

Trenton Walker, Lab Technician

Norfolk State University

student computer services
Student Computer Services
  • Brown Memorial Hall Room A201-202
  • 50 Gateway E-3200 Pentium III, computers
  • 1 HP8100 networked printer

Hours of operation:

Monday – Thursday 8am-8pm

Friday – 8am-5pm

Phone# 823-2219

student computer services66
Student Computer Services
  • Lyman B. Brooks Library Room 218
  • 60 HP EVO D510, 2.4 GHz, Pentium 4, computers
  • 1 Disability Workstation, with scanner and printer.
  • (2) HP 4200 network Printers

Hours of operation:

Monday –Thursday 8am-12Midnight

Friday – 8am-5pm

Saturday – 10am-5pm

Sunday – 2pm-8pm

Phone# 823-8592/2533

student computer services67
Student Computer Services
  • Woods Science Building Room 107
  • 34 Gateway E-3200, Pentium III, computers
  • 1 Disability Workstation with scanner and printer
  • 1 HP 8100 networked printer

Hours of operation:

Monday – Friday 8am-5pm

Phone# 823-2222

student computer services68
Student Computer Services
  • Spartan Station Lab (next to radio station)
  • 18 Gateway E-3200, Pentium III, computers
  • 1 HP800 networked printer

Hours of operation:

Monday – Thursday 10am-9pm

Friday 8am-5pm

Phone# 823-8378

student computer services69
Student Computer Services
  • Lee Smith Residence Hall 3rd floor
  • 10 Gateway E-3200, Pentium III, computers
  • 1 HP 4100 networked printer

Hours of operation:

Monday – Sunday 24hrs

Phone# N/A

student computer services70
Student Computer Services
  • Madison Hall Room 109
  • 24 Gateway E-3600, Pentium 4, computers
  • 10 Gateway E-3200, Pentium III,computers

Hours of operation:

Monday – Saturday (opened as needed per instructional request call 823-8592 for reservations)

Phone# 823-8376

student computer services71
Student Computer Services
  • Provide students with access to a variety of software applications needed for Academic learning.
  • Access to internet for research of projects
  • Access to the NSU email services for communication with professors
student computer services72
Student Computer Services
  • Access to the Blackboard system for online testing and classroom instruction
  • Provide assistance to the student faculty and staff
  • Provide printing capabilities of all documents
slide74

Norfolk State University

Information Technology Meeting

April 2004

Dr. Marie McDemmond, President

Dr. Alvin J. Schexnider, Executive V.P.

Dr. Adebisi Oladipupo, V.P. Research and Technology

Mrs. Margaret Massey, Assoc. V.P. Technology

office of information office technology75

Office of Information Office Technology

Kevin Holman

Associate Director, Customer Support Services

Norfolk State University

who are we
Who are we?

Customer Support Services (CSS) consist of

three HelpDesk Technicians, three PC

Technicians, and an Associate Director.

CSS provides technical support for NSU

faculty/staff and students and hardware

support for NSU owned PCs and Laptops.

oit helpdesk hours of operations
OIT Helpdesk Hours of Operations

Monday – Friday 7am-7pm

Saturday – 10am-5pm

Location: LBB Library, Room 141

Contact Information

Phone# 823-8678

Fax# 823-8117

Email – [email protected]

how do we contact css for help
How do we contact CSS for help?

CSS receives work requests many ways. Most customers call the Helpdesk for immediate assistance. However, some customers prefer to email, fax, or even walk over to the helpdesk for assistance.

All the contact methods discussed above are acceptable but we encourage customers to call 823-8678. Helpdesk technicians can employ troubleshooting techniques to resolve many issues common to our customers.

how are work requests completed
How are work requests completed?

When customers contact the helpdesk for

assistance, a helpdesk technician opens a

ticket in a software product called HEAT.

HEAT tickets are then assigned to the

appropriate support group within OIT i.e. PC

Techs, Network Services, EIS, Server Team …

Once ticket is resolved, ticket is closed and

becomes part of customers support record.

who is bpam
Who is BPAM?

HEAT is a product that was purchased to maintain CSS work requests.

Business Process Automated Module (BPAM) is the agent the sends out emails from HEAT. BPAM automatically sends an email to the customer and the assignee when tickets are opened and closed.

what does css support
What does CSS support?

CSS supports:

-Microsoft Windows Operation Systems

-Microsoft Office 2000 Pro & XP Pro

-Microsoft Exchange Email (Webmail)

-Adobe Acrobat -Norton Antivirus

-Colleague/Datatel -IFAS/Insight

-KeyFile -Internet/Intranet

how can the customer help css
How can the customer help CSS?
  • Have a positive attitude.
  • Be receptive to troubleshooting.
  • Be honest.
  • Be as descriptive as possible about your problem.
  • Be attentive.
  • Have patience.
remember t e a m
Remember T.E.A.M.
  • Together Everyone Achieves More
  • Please continue to help us support you better.

THANKS!!!!!

slide88

Norfolk State University

Information Technology Meeting

April 2004

Dr. Marie McDemmond, President

Dr. Alvin J. Schexnider, Executive V.P.

Dr. Adebisi Oladipupo, V.P. Research and Technology

Mrs. Margaret Massey, Assoc. V.P. Technology

office of information office technology89

Office of Information Office Technology

Created by:

Robert Eggleston

Assoc Direct TSS Engineering

Norfolk State University

servers supported
Servers Supported
  • 4 Staff
  • 50+ Servers
  • 2 Data Centers
  • 9000 Clients
logical and hardware
Logical and Hardware
  • Windows 2000 based
  • Primarily Dell servers
  • Primarily Gateway Workstations
applications hosted
Applications Hosted
  • Domain Infrastructure (AD, DNS)
  • University Wide Apps (email, WWW)
  • Business Apps (Keyfile, Donor II)
  • Student Apps (SPSS, Compass)
  • Department Apps (Matlab, MathCAD)
current projects
Current Projects
  • Upgrade Systems Management Services – Upgrade software and implement hardware and software inventory modules for inventory control.
  • Implement Push technology – Software upgrades and patches will be done automatically without user intervention. 
  • Anti-Spam – Implement SPAM filtering software for NSU email system.
  • Server room move from 3rd floor to 1st floor Robinson Tech.
slide97

Norfolk State University

Information Technology Meeting

April 2004

Dr. Marie McDemmond, President

Dr. Alvin J. Schexnider, Executive V.P.

Dr. Adebisi Oladipupo, V.P. Research and Technology

Mrs. Margaret Massey, Assoc. V.P. Technology

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