A Horse of a Different Color: The Role of the Bilingual Patient Navigator. Blanca Fields Patient Navigator Center for Diversity and Health Equity. Today’s objectives. You will learn how to: Explain the purpose of a Patient Navigator in the SCH model.
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A Horse of a Different Color: The Role of the Bilingual Patient Navigator
Center for Diversity and Health Equity
How do Patient Navigators help?
Acts as a Cultural Mediator
Establishes relationships with family and staff
Educates family and staff
Establish trust & rapport with the family.
Connects the family to those resources.
Educates families how to use the services.
Follows up to assure that care is occurring as planned.
Evaluates appropriateness and coverage of support.
Assures the family can use the resources.
Critical difference with all three
The Center for Diversity and Health Equity
Seattle Children’s Hospital