Cos objection process review
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CoS Objection Process Review. Key features of current process Alternative process options Note: Analysis limited to CoS Objections CER investigating growing level of erroneous transfers. 1. Key Features of Current Process. Customer objects to CoS; communicates to Old Supplier

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CoS Objection Process Review

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Cos objection process review

CoS Objection Process Review

  • Key features of current process

  • Alternative process options

    Note:

    • Analysis limited to CoS Objections

    • CER investigating growing level of erroneous transfers


1 key features of current process

1. Key Features of Current Process

  • Customer objects to CoS; communicates to Old Supplier

  • Old Supplier passes objection to MRSO, via 012 message

  • MRSO validates objection against Objection Expiry Criteria

  • If accepted: MRSO sends 112 message to New Supplier

  • New Supplier decides whether to accept the customer’s objection

  • If accepted: sends 011 message to confirm acceptance

  • If not accepted or if no 011 message sent within 10 days of receipt by MRSO: Objection lapses, customer required to raise again


2 alternative process options

2. Alternative Process Options

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Similar * to process found in…

* Process analogies based on research by Gemserve (see RMDS Calendar entry entry for 5th July 2010)


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