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Product Change Notification






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Product Change Notification . - An overview for TE Connectivity customers. What is PCN?
Product Change Notification

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Slide 1

Product Change Notification

- An overview for TE Connectivity customers

Slide 2

What is PCN?

Product Change Notification is the process by which TE Connectivity notifies its customers about the impending changes to existing parts/documents. The PCN is also the mechanism by which customers with Agreements are notified to solicit their “approval”.

What triggers a PCN?

Part being modified (part revision change) – automated

Part being discontinued - automated

Manufacturing location of a part is changed – manual

Customer Drawing is being revised – automated

Class 1 document (non EC controlled docs) is being revised – manual

RoHS alternates – manual

Product Change Notification

Slide 3

e

PCN Current Process

Data warehouse (TED)

Sales

History

PCN offline (batch)

  • Match Product changes to customers with Agreements & sales history

  • Lookup Sales, Marketing, Global Account Mgrs assigned to impacted customers and distribute notifications accordingly (customer notification primarily responsibility of sales engineer).

  • Distribute notifications to internal and external PCN subscribers

  • Create outbound PCN feeds (flat files)

  • Maintain PCN history, & subscriptions

email notifications

Customer

Master

Part

Master

PDR-060

(SS-40-14

internal feed)

Employee

Directory

PCN

History

PCN Recipients

PCN

Subscriptions

Agreements

PCNalert

(external feed)

Sales,Mktg,

Global Mgrs

StarTEC

Customer

Part Xrefs

EC.TEC

(Product & Document

Changes)

PCN History,Recipients,

Agreements

PCNs &

Subscriptions

Agreement

Subsystem

(Agreements)

eCommerce

RoHS Batch

PCN online

DM.TEC

(Document Changes)

  • Create PCNs

  • Lookup PCNs

  • Lookup PCN recipients

  • Subscriptions

  • Help/Reference Guides

PCN History

PCN Recipients

PCN

Subscriptions

Agreements

Slide 4

What are the Constituents of PCN?

  • TE Connectivity Parts (includes part Aliases & Customer Part Numbers if known)

    • SupersedingPart Numbers if applicable (Discontinuance only)

  • Class 1 Document

    • Customer Drawing, Data Sheet,….

  • Class 2 Document

    • Restricted Customer Drawing, Standards/Specs,…

    • Class 2 docs are not sent to customers

  • Class 3 Document

    • Production Drawing, Standards/Specs, …

    • Class 2 docs are not sent to customers

  • Description of Change

  • Reason for Change

  • Dates

    • Discontinuance: Last Order Date & Last Ship Date

    • Part Revisions: First Date to Ship & Last Date for Mixed Shipments

Slide 5

Different Types of PCN’s

  • Standard : - Generally speaking, the PCN’s which inform the customers about the engineering changes to the products are called Standard PCN’s. These includes discontinuance as well as ROHS PCN’s.

  • Manufacturing Location Change PCN’s : - PCN’s which notify the customers about the change in the manufacturing location of the parts or products are called Manufacturing Location Change PCN’s.

Slide 6

Who is the PCN application's audience?

  • Customers (direct subscriptions and notification via SE/GAM)

  • Sales Engineers (parts with sales history)

  • Person one level above SE in sales hierarchy

  • Marketing Managers

  • Global Account Managers (parts on an Agreement)

  • Employee subscribers

  • Employee users (lookup PCN’s, lookup recipient history, etc)

  • eCommerce PCN Creator

  • PCNalert – 3rd party PCN notification system

    • Flat file also sent to select customers (not recommended) – mainly distributors

Slide 7

What are different Customer Agreements?

  • Agreement 49 : TE Connectivity agrees that customers will be notified of proposed part revisions changes (typically Fit/Form/Function) via a PCN and that the change will not be implemented without prior approval of the customer or expiration of a 90 day wait period (wait period is customer specific)

    • Responsibility of the Customer Advocate in EC.TEC

  • Agreement 91: TE Connectivity agrees that no manufacturing location will be moved from one location to another location without written notification 60 calendar days prior to the move.

Slide 8

How are the impacted Customers identified?

  • Based on the Sales history : If the customer has purchased a particular part within the last two years, TE Connectivity will identify the customer as an impacted customer.

  • Based on Customer Agreement : The customer may have entered an Agreement with TE Connectivity for approval/notification of changes.

  • Based on Part Number Subscriptions: The customer may not have a sales history or a Customer Agreement in existence, but still may want to know about a specific part.

Slide 9

How does the Customer Receive PCN?

  • Notification based on Subscriptions: once an SE has created an eCommerce account on behalf of a customer, the customer must create subscriptions at the ecommerce web site. They are sent the email notifications directly by the PCN application.

  • Notification based on Sales Assignments: It is the responsibility of the SE to notify customers of PCN changes and/or product discontinuance especially for those customers who do not have direct PCN subscriptions.

  • Notification based on Customer Agreements: It is the responsibility of the EC.TEC Customer Advocate to coordinate communication with GAM to ensure that customers with Agreements are aware of the change being proposed on the PCN and where applicable “approve” the change.

Slide 10

How does customer get PCN from eCommerce System?

To get the PCN from ecommerce directly, the customer must be registered at the ecommerce web site of TE Connectivity.

This is a two step process

  • Individual Registration :-

    Customer has to click on the register link when he/she visits www.tycoelectronics.com for the first time. This step will cover the following processes:

    • Entering Personal Information

    • Verification of email address

    • Acceptance of the End User legal agreement.

Slide 11

Secure Access:The customer requests the required security on TE Connectivity eCommerce web site. This is subject to approval from an SE or the Customer’s Company Security Administrator.

Next….

Once the SE approves the access, the customer can use the “Product Change Notification” feature on the TE Connectivity Ecommerce web site.

Slide 12

What activities can a customer perform in PCN?

Customers can perform the following activities at TE Connectivity Web Site.

  • Create and maintain Customer account subscriptions.

  • Look Up PCN’s impacting them.

    For creating the part number subscriptions , customer have to request the Sales Engineer create a PCN account on their behalf. Customers cannot enter these subscriptions directly.

Slide 13

“Subscribe By Customer” screen

  • Select the account to which customer want to subscribe from the displayed list of accounts he/she has access to.

TEST DATA

Slide 14

“Subscribe By Customer” screen

  • Select the option to receive email notifications.

  • Subscriptions can also be deleted using this same screen.

Option to receive email notification

TEST DATA

Slide 15

“Subscribe By Customer” screen

  • By subscribing at the customer account level , the customer can also see the customer part numbers on the PCN form.

TEST DATA

Slide 16

Lookup PCN’s

  • Customers can search old PCN’s by clicking the “Lookup PCN’s” option on the PCN Home page.

Required: From Date or PCN Number (wildcards supported)

Optional: To Date (default is current Date) and/or Product Info and/or Customer Info

TEST DATA

Slide 17

Lookup PCN Result screen

The “Accounts Impacted” column in below screen, shows count of all the customer accounts which have been impacted for the customer.

TEST DATA

Customer Detail

Slide 18

Account List Screen

PCN #

TEST DATA

Link to Customer PCN

Link to Part/Doc detail

Slide 19

Parts/Documents list screen

  • Customer can click on the no. in “# parts/Documents Affected” column to go the parts/document list.

TEST DATA

Slide 20

How does the Customer get notified?An email is sent to customer at the end of the day , which lists all the PCN’s which have impacted that customers based on his sales history, customer agreement or part number subscriptions. Summery information for each PCN is provided. Customer can click on the customer name in the “Affected Customers” section which opens up the PCN form.

Slide 21

Sample Email Summary

Sample Email Summary

Link to the Customer PCN

Link to the Customer PCN

TEST DATA

Slide 22

PCN Contents

  • Customer Name,

  • Customer location,

  • Customer account #,

  • Customer Agreement # ( if available),

  • Customer Part Numbers ( if available),

  • Parts & Documents affecting the customer.

Slide 23

Customer PCN Form

TEST DATA

Slide 24

PCN Form Continued…..

TEST DATA

Slide 25

Whom shall the Customer contact for clarifications?

  • SE : In case the clarification is required for any particular PCN.

  • PCN Admin : For all other PCN related queries, customer can send an email to pcnadmin@tycoelectronics.com.

  • Ecommerce Help Desk : In case the clarification is required about ecommerce web site.

  • “Quick Reference Guide” is also available in PCN home page at TE Connectivity ecommerce web site.


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