Building Customer Focus and Loyalty

Building Customer Focus and Loyalty PowerPoint PPT Presentation


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Loyalty. 2. I. The centrality of service. - The central place of service in the workplace. - The values of service1. People long remember poor service2. Business decisions are based upon service qualityand the customer, not the provider, defines quality and value . Loyalty. 3. - The values of s

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Building Customer Focus and Loyalty

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1. Loyalty 1

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